Mark Tribelhorn
Reservation Consultant
Villeria
Summary
In 2017 I began to reinvent myself within the hospitality industry. I spent 1 year working as nightshift receptionist at the Village Ridge Boutique Hotel in Pretoria. At the beginning of 2019, my company offered me a position working from home, msning their reservations line, simultaneously marketing their products over the phone and on social media. I love what I do with a passion, but would benefit enormously from a better remuneration package. I'm not done with career development just yet, and regard this as an ongoing process.
Overview
42
42
years of professional experience
Work History
ReservationisCondultant
Rural Maintenance (Pty) Ltd
10.2017 - Current
Making reservations and managing bookings for customers using Cludbeds and Booking com
Receptionist
Rural Maintenance Pty Ltd.
01.2011 - 01.2016
- Managing the front desk, dealing with face-to-face customers, answering the company switchboard.
- Was retrenched.
Customer Experience Coach
Standard Bank of South Africa Ltd.
01.2007 - 01.2010
- Call monitoring and evaluation of incoming calls to call centre agent, providing email feedback and face-to-face coach to improve customer experience.
- Also compiling weekly and monthly reports for management, detailing trends and setting goals.
Switchboard Operator
Standard Bank of South Africa Ltd.
01.1989 - 01.2006
- Worked in a variety of settings dealing with customer queries, channeling calls to correct departments.
Switchboard Operator
Standard Bank of South Africa Ltd.
01.1989 - 01.2006
- Worked in a variety of settings dealing with customer queries, channeling calls to correct departments.
Social Worker
SA Blind Workers Organisation
01.1988 - 01.1989
- Providing social services to blind people in the Port Elizabeth area.
Social Worker
SA Blind Workers Organisation
01.1988 - 01.1989
- Providing social services to blind people in the Port Elizabeth area.
Social Worker
Child Welfare Society
01.1984 - 01.1987
- Providing child supportive services to families as guided by appropriate legislation.
Social Worker
Child Welfare Society
01.1984 - 01.1987
- Providing child supportive services to families as guided by appropriate legislation.
Education
Advanced Diploma - Social Media Marketing
Shaw Academy, Ireland
01-2019
B. Soc(SW) - undefined
University of Capetown
01-1983
National Senior Xertificate - undefined
Pioneer School
01-1978
Skills
Cloudbeds Reservation Software
Nightsbridge Reservation Software
Bookingcom Reservations Software
Airbnb Reservations Software
MS Excel
MS Word
Facebook Pages Manager
Social Media Auditing
Wixcom
Canva Graphic Design
Facebook/Instagram/YouTube Business
Contact Information
Mark Tribelhorn, marktribelhotn@gmail.co.za, +27747786636, 698 26th Avenue, Villeria, Pretoria, 0184, South Africa
Personal Information
- Date of Birth: 01/12/1960
- Nationality: South African
- Marital Status: Divorced
Timeline
ReservationisCondultant
Rural Maintenance (Pty) Ltd
10.2017 - Current
Receptionist
Rural Maintenance Pty Ltd.
01.2011 - 01.2016
Customer Experience Coach
Standard Bank of South Africa Ltd.
01.2007 - 01.2010
Switchboard Operator
Standard Bank of South Africa Ltd.
01.1989 - 01.2006
Switchboard Operator
Standard Bank of South Africa Ltd.
01.1989 - 01.2006
Social Worker
SA Blind Workers Organisation
01.1988 - 01.1989
Social Worker
SA Blind Workers Organisation
01.1988 - 01.1989
Social Worker
Child Welfare Society
01.1984 - 01.1987
Social Worker
Child Welfare Society
01.1984 - 01.1987
Advanced Diploma - Social Media Marketing
Shaw Academy, Ireland
B. Soc(SW) - undefined
University of Capetown
National Senior Xertificate - undefined
Pioneer School