Alizan Charmain Adams
Fulfilment Consultant
Cape Town
Summary
Proven leader and strategic thinker, I excelled at ABSA Bank by driving team productivity and client satisfaction through innovative solutions and effective communication. Leveraging analytical thinking and relationship-building skills, I enhanced operational efficiency and fostered client engagement, significantly contributing to business development and continuous improvement. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 1 years of extensive leadership experience in ABSA Bank. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work History
Fulfilment Consultant
Absa Bank
2014.08 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Conducted thorough market research and analysis, providing valuable insights for client decision-making.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
- Facilitated workshops and training sessions for client staff, enhancing their skills and knowledge in key areas.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
- Improved organizational efficiency, overhauling outdated operational procedures with innovative, tech-driven solutions.
- Conducted in-depth market research to identify emerging trends, enabling clients to adapt and stay ahead in competitive industries.
- Led cross-functional teams in execution of strategic projects, fostering collaboration and ensuring alignment with corporate goals.
- Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
- Optimized supply chain operations for clients, reducing costs and improving efficiency through strategic vendor management.
- Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.
- Enhanced team productivity with implementation of agile methodologies, streamlining project delivery processes.
- Enhanced client decision-making, synthesizing complex data into clear, concise reports and dashboards.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
Team Manager
Absa Bank
2023.06 - 2024.01
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Championed process improvements within a department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Conducted comprehensive market research to inform project direction, ensuring competitive edge.
- Optimized resource allocation, ensuring right personnel were assigned to key tasks.
- Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
- Initiated community outreach programs to enhance company's brand image and social responsibility.
- Reduced turnover rates by implementing comprehensive feedback and support system for team members.
- Spearheaded quality assurance initiatives, resulting in fewer errors and higher client satisfaction.
- Enhanced team productivity by implementing agile project management methodologies.
- Facilitated cross-functional team meetings to foster collaborative work environment, leading to innovative solutions.
- Fostered culture of continuous improvement, encouraging team members to pursue professional development opportunities.
- Achieved significant improvements in team morale by recognizing and rewarding outstanding performance.
- Increased client satisfaction with timely project delivery and consistent updates.
- Coached junior team members, improving their skills and confidence in their roles.
- Established clear performance metrics, enabling transparent evaluation of team progress.
- Created knowledge-sharing platform, facilitating easier access to information and best practices among team members.
- Implemented new software tools to automate repetitive tasks, enhancing team efficiency.
- Coordinated with other department heads to ensure alignment of team goals with overall company strategy.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Despatch Clerk & Parker
H.O.P (House of Processing)
2005.09 - 2006.12
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to an correct recipients in an timely manner.
- Maintained an professional atmosphere within an office setting through effective communication skills and polished presentation abilities.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into an team.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Supported executive decision-making by providing detailed reports and summaries of office activities.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
- Coordinated and scheduled meetings and appointments.
Telesales Operator
Cell2Cell Direct
2003.05 - 2005.08
- Tracked KPIs diligently, identifying areas for improvement and adjusting tactics accordingly for better results.
- Boosted sales revenue through effective telesales strategies and persuasive communication skills.
- Handled challenging objections from customers effectively, leading to successful closures in difficult situations.
- Retained dissatisfied customers by addressing their concerns and offering appropriate solutions, ultimately fostering stronger brand loyalty.
- Enhanced customer experience with timely follow-ups, ensuring their needs were met post-sale.
- Contributed to the positive work environment by actively participating in team meetings and sharing insights for the betterment of the entire sales team.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with the marketing team to develop targeted campaigns for specific demographics, increasing conversion rates.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Completed daily and weekly sales reporting using assigned tools.
Telesales Operator
Contac4
2005.01 - 2005.04
- Handled challenging objections from customers effectively, leading to successful closures in difficult situations.
- Acquired new leads through diligent prospect research and cold calling efforts, consistently expanding potential business opportunities.
- Adjusted communication style as needed based on customer preferences or cultural differences, ensuring smooth interactions at all times.
- Maintained comprehensive knowledge of products and services offered to provide accurate information to clients during calls.
- Developed rapport with clients, fostering long-lasting professional relationships that resulted in repeat business
- Streamlined call processes, reducing average call time without compromising quality of service or customer satisfaction levels
Education
National Certificate - Financial Markets And Instruments - NQF 6
Novia One Business School
Cape Town 2023.01 - 2024.02
National Certificate Banking -
Absa Retail Ad Business Banking (ARBB) Academy
Cape Town 2015.01 - 2016.07
High School Diploma -
Cedar High School
Cape Town, South Africa 1999.01 - 2004.12
Skills
Active Listening
Managers Success System
Practical Leadership
The Science of Motivating yourself and your team
Team Leadership & Development
Work Planning and Prioritization
Goal Setting
Performance Assessments
Problem-solving abilities
Teamwork and Collaboration
Performance Coaching
Customer Focus
Athletic training and coaching
Stakeholder Management
Motivational Abilities
Staff Development
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 9 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of Sales Force -Customer 1
Languages
English
Advanced (C1)
Afrikaans
Advanced (C1)
Timeline
Team Manager
Absa Bank
2023.06 - 2024.01
National Certificate - Financial Markets And Instruments - NQF 6
Novia One Business School
2023.01 - 2024.02
National Certificate Banking -
Absa Retail Ad Business Banking (ARBB) Academy
2015.01 - 2016.07
Fulfilment Consultant
Absa Bank
2014.08 - Current
Despatch Clerk & Parker
H.O.P (House of Processing)
2005.09 - 2006.12
Telesales Operator
Contac4
2005.01 - 2005.04
Telesales Operator
Cell2Cell Direct
2003.05 - 2005.08
High School Diploma -
Cedar High School
1999.01 - 2004.12
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