Mark Minott

• Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
• Developed suggestions for technical process improvements to optimize resources.
• Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
• Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
• Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
• Built trusted relationships with stakeholders through clear communication and collaborative problem-solving efforts.
• Mentored junior staff members, fostering a supportive environment and promoting professional development.
• Communicated project status, delivering audience messages, and change management with clients.
• Managed deliverable estimates, negotiated resource conflicts and allocated resources.
• Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
• Optimized team performance by establishing clear roles, responsibilities, expectations in accordance with best practices.
• Spearheaded process improvement initiatives, identifying inefficiencies and implementing solutions to optimize operations.
• Drove cost-saving measures by analyzing existing systems and infrastructure to identify areas for improvement and implement efficient solutions.
• Assisted product owners with prioritization of backlogs.

• Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
• Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
• Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
• Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.

• Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
• Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
• Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
• Built strong networks with key stakeholders both internally and externally to support business growth objectives.
• Drove innovation initiatives that resulted in unique service offerings for clients while differentiating our firm from competitors in the industry.
• Negotiated high-value contracts with clients, securing profitable partnerships for the company.
• Optimized resource allocation, reducing operational costs while maintaining service quality standards.
• Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
• Managed complex projects across multiple departments, ensuring timely completion within budget constraints.
• Increased client base by implementing effective marketing strategies and fostering long-term relationships.
• Streamlined internal processes for improved efficiency and productivity within the firm.
• Analyzed and presented financial standings and cost effectiveness to other partners and investors.
• Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
• Aligned business objectives with industry best practices to ensure the firm remained compliant with regulatory requirements and maintained its reputation for excellence.
• Fostered culture of continuous improvement, leading by example and encouraging team innovation, which markedly increased productivity and employee satisfaction.
• Managed financial, operational and human resources to optimize business performance.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
• Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.

• Contributed to the development of internal policies regarding machinery usage, maintenance, and disposal.
• Enhanced machinery safety by conducting thorough inspections and identifying potential hazards.
• Ensured regulatory compliance by performing regular audits on machinery and documenting results.
• Enabled informed decision-making for management by providing detailed reports on machine conditions and expected lifespans.
• Championed best practices within the organization, setting high standards for quality control in machinery inspections and maintenance.
• Streamlined inspection reporting procedures, resulting in more effective communication between departments.
• Assisted engineers in troubleshooting complex mechanical problems, offering insights based on inspection findings.
• Decreased instances of malfunctioning equipment by implementing a routine maintenance schedule across all departments.
• Collaborated with maintenance teams to address issues found during inspections, ensuring timely repairs.
• Improved inspection processes with the implementation of new technology and tools to increase efficiency.
• Recorded inspection and test results on data sheets.
• Followed standard operating procedures for inspections and tests.
• Examined products for imperfections and defects.
• Trained other workers in inspection and testing procedures.
• Operated and maintained testing equipment.
• Assisted in developing inspection and testing protocols.
• Repaired faults, reassembled products, and completed additional tests.
• Used analyzers, multimeters and power supplies to conduct diagnostic procedures.

Studied oil analysis results for lubricant condition along with metal wear levels and trends taken from all machinery lubricated with any oil type lubricant.

Condition monitoring of each component containing oil and making predictions for early failure or extended use of such.

Monitoring of huge fleets of vehicles to spot early trends of possible malfunction or catastrophic failure.

Educated fleet owners on the use of oil analysis reports and management reports to enhance the life span of machinery thus making them more productive and cost worthy.

• Completed an apprenticeship through my employer and gained experience for improving my future.
• Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
• Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
• Enhanced engine performance by conducting regular maintenance and repairs on diesel engines.
• Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
• Troubleshot and diagnosed problems with brakes, steering, and transmissions.
• Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
• Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
• Ordered parts necessary for vehicle repairs and new installations.
• Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
• Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.