MARK KASIRORI
Sales Consultant
Centurion
Summary
Hardworking employee enthusiastic about learning any field inside and out. l love pursuing opportunities to learn new skills and contribute to group success. l offer strong administrative, relationship-building and problem-solving abilities. l am also an enthusiastic sales and customer service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Sales Consultant
Core Group Istore
12.2023 - Current
- Responsible for ensuring that all customers receive hands-on experience with the latest Apple technology & services
- Proactively approach and engage with customers to understand their needs, present complete solutions, and create memorable experiences.
- Generating increased sales revenue through effective lead generation and follow-up efforts.
- Boosting customer satisfaction by providing personalized consultations and tailored product recommendations.
- Skills of maximizing customer retention by resolving issues quickly.
Account Sales Representative
KNS Media
05.2024 - Current
- Developed and implemented sales strategies to increase revenue.
- Collaborated closely with marketing team to create effective promotional materials for customers.
- Established trust-based relationships with key decision-makers at major accounts resulting in long-term partnerships and increased revenue.
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals, and close sales.
- Developed targeted account strategies to achieve company sales goals and objectives.
- Built strong relationships with clients through exceptional customer service and regular followups.
- Built relationships with customers and community to promote long term business growth.
Sales Consultant
Cash Crusaders
01.2020 - 12.2023
- I was responsible for serving and advising customers, handling payments, assisting customers in finding the goods desired, and providing information on product stock levels and prices.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Debt Collector
Shrives Attorneys
12.2018 - 12.2019
- Responsible for organizing and keeping track of customer's outstanding debt accounts
- Contacting debtors to learn more about their payment status
- Negotiating payments and payment plans with customers
- Monitoring assigned accounts to identify outstanding debts.
- Established positive rapport with customers during difficult conversations, leading to more cooperative attitudes towards settling unpaid balances.
- Increased company revenue with consistent follow-ups on outstanding debts and maintaining detailed records of collection efforts.
- Enhanced client relations, resolving disputes and clarifying billing issues to ensure timely payments.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations
- Identified and contacted customers with overdue accounts to address payment status
Education
Bachelor of Arts - Environmental Science
University of South Africa
Pretoria 02.2020 - Current
Skills
Marketing
CRM software proficiency
Sales Development
Strategic Planning
Sales consultation
Account Management
Languages
English
zulu
Tshwana
Shona
Timeline
Account Sales Representative
KNS Media
05.2024 - Current
Sales Consultant
Core Group Istore
12.2023 - Current
Bachelor of Arts - Environmental Science
University of South Africa
02.2020 - Current
Sales Consultant
Cash Crusaders
01.2020 - 12.2023
Debt Collector
Shrives Attorneys
12.2018 - 12.2019
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