Mark Delport
Business Professional
Johannesburg
Quote
"Throw your heart into everything you do - your body and mind will surely follow"
Personal
Summary
Goal & People Driven, Management Professional (MBA, BCom).
21+ year’s management and business leadership experience.
Expertise in business operations, administration, project & change management.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
14
14
Certificates
6
6
years of post-secondary education
Work History
Regional Services Manager
Builders: Warehouse, Express, Trade Depot, Superstore
09.2022 - Current
- Achieved 19% sales growth & 34% PBIT growth at 15.2% ROS (2023 v 2022)
- Continuously Drive & Improve Sales and Margin performance for all Services Initiatives in partnership with the operations team
- Develop in conjunction with the service's and operations team's budgets and forecasts to ensure initiative growth and sustainability
- Measure key metrics and KPI’s targets daily, weekly, monthly etc - To ensure the targets and budgets are achieved
- Ensure Monthly Performance Reviews are held in stores with respective BM, ROM, and RAM for poor performance of each initiative
- Contributed in opening 1 new store, 2 format conversions, 4 revamps (2022 – 2024)
- Engage and initiate operational plans with service departments across the business, ensuring understanding and commitment to delivering new projects within agreed timelines
- Contributed to amending SLA agreements with Service Providers (SP’s)
- Rolled out audit checklists onto automated management system, saving time on capturing and providing holistic overview & reporting functionality
- Stretch assignments: rolling out of additional installation playbooks, implementation of marketing material and e-learning contents and modules.
Branch Manager
Builders: Warehouse, Express, Trade Depot, Superstore
12.2013 - 10.2022
- Stretch assignments: Cluster leader for multiple stores, supporting Regional Operations Manager and guided store management on business strategy and process
- The first non-affirmative Store Manager appointed to a Superstore format (2021)
- Manage teams of managers and create a high energy, customer centric, service oriented climate
- Develop and manage business strategy for short, medium and long term
- Financial acumen, ensuring the optimization of profits, forecasting and structuring of business models
- Ensuring market share growth via accuracy and constant evaluation and improvement on: Footfall and basket drive that will ensure sustainable growth
- Range that is appropriate and in stock rendering quality and balance in offering
- Speed of Adaptation to Change in market trends
- Managing stock profile for optimum return on investment
- Managing administrative policies and processes rendering good business governance
- Managing risk and compliance.
General Manager
RefConAir
12.2010 - 11.2013
- Business growth development assessment and strategies
- Business performance evaluation
- Determination of annual budget and implementation of monthly and daily targets
- Ensure profitable & competitive pricing strategy
- Daily reporting on business status
- Effective implementation of HR, Financial and Operations disciplines.
Business Analyst
Momentum Propshafts
02.2010 - 10.2011
- Successfully managed the full start-up of a family owned business, a new closed corporation (Momentum Propshafts c.c.), specialising in the repair of all commercial and industrial propshafts and engineering works
- Solely responsible for registering and acquiring all legally required documentation (CC Registration, Banking, VAT, Turnover Tax, PAYE, etc.)
- Designed office supply materials (quotes, invoices, statements, letterheads, credit contracts, payslips, employment contracts etc.)
- Formulated the business plan and accordingly set monthly budgets and targets with measures of success
- Assisting with administration related tasks as required, involving stock take, sourcing of products/stock and administering changes to costing and sales structures to maximise company profits
- Involved in analysing business performance and identifying new business opportunities and or threats and implementing strategy in obtaining higher profitability and increasing market share
- Assist in marketing activities as related to print media and sponsorships, by designing advert copy layout and target audience message
- Maintenance of accounting software (QuickBooks) for legal audit trail.
Head of Department (HOD) and Keyholder
Burmeister & Co.
08.2003 - 02.2010
- Started as HOD of Merchandising > Promoted to HOD Marketing > Promoted to HOD Tools/Electrical and Key-holder
- Responsibilities included amongst other: Managing staff, effective merchandising, advertising efforts (internal and external), marketing budget control, negotiating rebate structures, effective stock control, assistance regarding store HR & Marketing processes.
Product Marketer
Upington Verspreiders
10.2002 - 08.2003
- Started as Marketing Representative and Promoted to Product Marketer
- Responsibilities included amongst others: Promoting company products and growing customer base and identifying new markets
- Performed PR duties and managed promotional efforts
- Managed sales representatives and delivery teams
- Customer liaison, sales targets and budgetary control
- Assist with HR related functions (staff motivation and hearings)
- Assisted with Bakery management and the production of bakery products by shift as required
- Introduced production schedules and target quantities to minimise wastage.
Assistant Human Resource Manager
Andrews & Associates (HR Focus)
01.2002 - 09.2002
- Sole responsibility for admin and management related to recruitment of staff and staff employed (400+)
- Assisted with HR, including personnel, administration, wages, information systems and marketing functions of the business
- Exposed to HR and IR issues on daily basis
- Responsible for debtors and creditors.
Education
MBA: Business Administration (Commerce, Operations) -
MANCOSA
04.2006 - 05.2010
BCom, Commerce (Marketing And Business Management) - undefined
Damelin Degree Campus - Oxford Brookes (UK)
04.1999 - 05.2001
Skills
Performance metrics analysis
Interpersonal Skills
Strategic Planning
Negotiation & Conflict Resolution
Performance Tracking & Evaluation
Operations Management
Project Planning
Contract Negotiation
Goal Setting
Teamwork & Collaboration
Problem-solving abilities
Business Analysis & Reporting
Certification
Corporate Financial Statement Analysis - LinkedIn
Timeline
Influencing Others - LinkedIn
01-2023
Critical Thinking for Better Judgment and Decision-Making - LinkedIn
01-2023
Developing Executive Presence - LinkedIn
01-2023
On the Job Site: Construction - LinkedIn
01-2023
Customer Service: Handling Abusive Customers - LinkedIn
01-2023
Customer Service: Serving Internal Customers - LinkedIn
01-2023
Managing Globally - LinkedIn
01-2023
Becoming an Impactful and Influential Leader - LinkedIn
01-2023
Regional Services Manager
Builders: Warehouse, Express, Trade Depot, Superstore
09.2022 - Current
Corporate Financial Statement Analysis - LinkedIn
01-2022
Tech Sense - LinkedIn
01-2022
Learning Data Governance - LinkedIn
01-2022
Artificial Intelligence for Project Managers - LinkedIn
01-2022
Artificial Intelligence Foundations: Machine Learning - LinkedIn
01-2022
Leading without Formal Authority - LinkedIn
01-2022
Branch Manager
Builders: Warehouse, Express, Trade Depot, Superstore
12.2013 - 10.2022
General Manager
RefConAir
12.2010 - 11.2013
Business Analyst
Momentum Propshafts
02.2010 - 10.2011
MBA: Business Administration (Commerce, Operations) -
MANCOSA
04.2006 - 05.2010
Head of Department (HOD) and Keyholder
Burmeister & Co.
08.2003 - 02.2010
Product Marketer
Upington Verspreiders
10.2002 - 08.2003
Assistant Human Resource Manager
Andrews & Associates (HR Focus)
01.2002 - 09.2002
BCom, Commerce (Marketing And Business Management) - undefined
Damelin Degree Campus - Oxford Brookes (UK)
04.1999 - 05.2001
Leadership Style
I am a cooperative leader and analytical thinker, capable of inspiring and cultivating productive working relationships within cross-functional teams. My approach to leadership emphasizes collaboration, empowerment, and fostering a culture of continuous improvement. I am passionate about leveraging my skills and experience to drive meaningful change and contribute to the success of forward-thinking organizations.