Mark Bester
Sales Manager
Potchefstroom
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Highly detail-oriented and professional Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
15
15
years of professional experience
Work History
Branch Manager
Stafix Security Centres
Potchefstroom, South Africa
05.2016 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Trained employees on proper procedures and strategies to improve productivity.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Maintained friendly and professional customer interactions.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Completed daily Bank Secrecy Act reports.
- Consulted customers to boost product sales and services.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Utilized financial software to prepare consolidated financial statements.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Branch Manager
Togra
Potchefstroom
11.2014 - 02.2016
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Consulted customers to boost product sales and services.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Examined customer loan applications for loan approvals and denials.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Coordinated with IT department to enhance cybersecurity measures, protecting customer data and transactions.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Electrical Buyer
Habitat Electrical
Potchefstroom
03.2012 - 10.2014
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Forecasted purchasing trends and improved merchandising strategies.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Achieved cost savings by identifying opportunities for consolidation and bulk purchasing across departments.
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
- Reviewed legal documents such as contracts and non-disclosure agreements to ensure compliance with company policies.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Facilitated introduction of sustainable sourcing practices, contributing to company's corporate social responsibility goals.
- Managed and maintained purchase orders and invoices.
- Collaborated with sales team to identify and fulfill customer needs.
- Researched and identified new suppliers and vendors.
Electrical Buyer
Voltex Electrical
Potchefstroom
01.2010 - 02.2012
- Procurement of Electrical products for retail and trade market
- Stock control
- Assisting on the sales counter
- Sourcing new suppliers
- Sourcing new products to increase profitabliity
- Forecasted purchasing trends and improved merchandising strategies.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Developed and improved account relationships.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
Education
Diploma - Medical Representative
Academy of Learning College
Vereeniging 04.2001 -
High School Diploma -
Three Rivers High School
Vereeniging 04.2001 -
Skills
Customer Service
Branch Operations Management
Team Player
Customer Relationships
Staff Management
Sales management
Operations Management
Cash handling expertise
Excellent time management skills
Client Relationship Management
Marketing
Sales Planning
Proficient in MS Office
Proficient in Pastel Payroll
Proficient in Kerridge K8
Project Management
Multitasking Abilities
Languages
afrikaans
English
Bilingual or Proficient (C2)
Timeline
Branch Manager
Stafix Security Centres
05.2016 - Current
Branch Manager
Togra
11.2014 - 02.2016
Electrical Buyer
Habitat Electrical
03.2012 - 10.2014
Electrical Buyer
Voltex Electrical
01.2010 - 02.2012
Diploma - Medical Representative
Academy of Learning College
04.2001 -
High School Diploma -
Three Rivers High School
04.2001 -