Mark Barrett

• Providing strategic guidance and affecting business transformation by embedding the core principles of privacy by design and by default into all aspects of the group and its operations.

• Establishing an AI Governance Framework across the Group to ensure the responsible and ethical adoption and use of AI across the business.

• Supporting the Group Data Protection Officer in strategy definition, data protection governance and the delivery of the Group Privacy Programme.

• Acting as a recognized SME with responsibilities for maturity planning assessments, control implementation and testing, 3rd party assurance, education and awareness and integrating key processes.

Key responsibilities:

• DPIAs, PIAs, LIAs, TIAs and ROPA
• Vendor onboarding, Due Diligence, DPAs, contract reviews
• Privacy Program Management
• Privacy By Design
• Data Subject Rights
• Privacy Strategy
• Data Protection framework
• Privacy Engineering
• AI Governance

• Head of the IT Services Organization for Media24, responsible for a team of circa 70 people and an annual budget of R200m , driving significant business change, technology projects and governance, security & data privacy program's.
• Core operational areas include Service Delivery, Applications Management, BI, DevOps, ERP Management and PMO.
• Additionally, this role includes account management of Media24's IT Service provider, Dimension Data with responsibilities for relationship management and service improvements. Nominated as the Ethics & Compliance, Privacy & Business Continuity champion.
• A key part of this role included acting as the Privacy Programme Manager for Media24 and being designated as the & Deputy Information Officer /DPO role.
• Establishment of the ongoing Data Protection Program for Media24 Group and implementation of the OneTrust Privacy Management platform.

IT Portfolio & Governance Manager

Responsible for the portfolio management of strategic business and IT projects. This includes cost saving projects, organizational change projects and compliance projects, such as alignment to COBIT 5, establishment of CIS Security controls and implementation of a roadmap to achieve compliance to the POPI Act.

The role is also responsible for audit assurance activities (both internal audit with Deloitte and external audit via PWC), group technology risk management, business continuity & disaster recovery management, and continual service improvement of IT governance related policies, procedures and standards.

Specific Cyber security and data protection initiatives include:

• Single Sign-on capability via OKTA
• Multi Factor Authentication
• Mobile Device Management
• Advanced Endpoint protection via Cylance
• Encryption, using Bitlocker & Filevault
• Secure, multifactor Virtual Private Network (VPN)
• Creating fun awareness campaigns & training videos
• Phishing simulations campaigns
• Crowd-sourced ethical hacking and penetration testing, using Bug Bounty and Bugcrowd
• Establishing Okta as the new master identity source
• Improved monitoring and auditing by migrating systems into the consolidated Security Operating Centre (SOC)
• Cyber Incident Response planning & simulations

• Management of the IT Shared Services team, which includes the project management and business analysis team, SAP Master Data team, SAP Authorizations team, Testing team and Change & Release management team.
• In this capacity, I deputized for the Group CIO.

Responsible for the governance and management of a project portfolio to achieve an improvement of EBIT earnings for Media24 of 550 million ZAR.

Including the management of multiple organizational restructures (including Section 189 processes), implementation of both cost cutting and revenue generating projects, consolidation projects and underpinning IT projects.

Key achievements include:

• Formation of a Finance Shared Service Department
• Implementation of a consolidated IT Shared Service

This involved the establishment of a Programme Management Office including demand management, reporting and benefit realization processes.

• Responsible for the delivery of four strategic roadmap product portfolios for ACI Worldwide to the Merchant Retail, Mobile and Retail Payments (Banks & Processor) sectors.
• This involved being part of a Global Programme Management Office and leading a set of global project managers delivering projects using Agile, SCRUM and Waterfall methodologies.

Responsible for the provision of specialist ICT Management Consultancy in the areas of Transformation, Organizational & Business Change, Programme, Project & Service Management.

• Management Consultancy and definition of the organization Transformation Strategy
• Definition and management of an Organizational Change Project, including the restructure, establishment of new divisions and the resultant transition of staff
• Establishment of a Project & Service Management Office
• Definition & implementation of an intranet-based Project & Service Management Framework.
• Portfolio Management of global software development and product delivery projects

Management of all ICT related projec across Ofcom by managing a combination of internal project managers, internal stakeholders and external suppliers to deliver strategic ICT initiatives to a high quality on time and within budget. Responsible for a portfolio of projects (20+) and matrix teams with a budget of £1.5m per calendar year, including multiple outsourcing partners and suppliers in their delivery of projects and related services. Responsibility for the project management office (PMO) activities and management of all ICT related operational change.

Significant achievements include:

• A nine-month procurement of Ofcom's ICT Outsourcing Service contract. A £40 million OJEU procurement, delivering a 5 year contract with a £10.5 million NPV, managed through the competitive dialogue process.
• OFISS Transition. This was a £5.5 million Transition from the existing in-house and outsourced teams, to a new outsourcing delivery partner. This involved consolidation of ICT services including a reduction in data centres from 4 to 2, a full technical refresh of the infrastructure architecture, significant virtualization of services achieving 62% carbon emissions and over £2 million per year cost savings.
• Completion of the Unify Programme: a 4 year, £35 million Business Change programme to transform over 50 legacy systems and processes into a single, unified platform.
• Ofcom's ICT Olympics Programme: To support Spectrum Management, interference monitoring and licensing for the London 2012 Olympics

As ICT Programme Director, I reported at CxO level , to a number of internal and external Boards and formally deputized for the Chief Information Officer, directly assuming the role for 6-8 weeks per year

• Key member of the Bid Team responsible for securing the Ofcom Service contract with primary responsibility for Transitioning the Service from LogicaCMG to Capgemini.
• Involving transfer of Applications and Infrastructure Services for 39 Applications and including 26 members of staff in scope for TUPE transfer.

Managing the end-to-end Service Delivery for the Ofcom Account.

• This was a Public Sector Outsourcing contract made up of an onsite Desktop, Infrastructure and Applications Management services, supported by remote Service Provision Teams including Helpdesk.
• Responsible for Client Management, service availability, delivery to SLAs, IT Governance and financial management & revenue generation of the account.
• Responsibility for 50 people including both the onsite and offsite Service Provision Teams and an annual budget of £11 million.
• Project Manager of the implementation of the Finance systems for the new Communications Regulator, Ofcom as part of the overall Transition Programme.

• Responsibility for major incidents, SLAs, OLAs, system availability, service continuity, disaster recovery testing, customer review meetings, managing change, 3rd party management and contract negotiation, service/quality improvement plan and budget responsibility.
• Release Manager: Chairing the Change Advisory Board);
• Technical Project Manager: Managing the migration of the Integra Accounting System from a character-based system, to a 32-bit GUI interface and upgrade to an Oracle 9.2 database. This also involved a migration to a new UNIX platform using Solaris 2.8 and transfer to a Storage Area Network (SAN)