Mark Barrett
Privacy Manager
Hout Bay
Summary
Experienced leader with a proven track record in Privacy, Information Security, Risk & Compliance, and Technology domains. Trusted business advisor and change advocate specializing in Data Protection. Skilled in managing large cross-functional teams to deliver quality outcomes. Senior-level IT Executive with 20 years of complex program management and product development experience. Proficient in IT implementation, presentation to key stakeholders, risk mitigation, technical issue resolution, and IT budget oversight.
Overview
27
27
years of professional experience
9
9
years of post-secondary education
Work History
Head of Technology & Divisional CIO
Media24
11.2014 - 07.2023
- Company Overview: part of the Prosus/Naspers Group
- Head of the IT Services Organisation (itso) for Media24, responsible for a team of circa 70 people and an annual budget of R200m, driving significant business change, technology projects and governance, security & data privacy programmes.
- Core operational areas include Service Delivery, Applications Management, BI, DevOps, ERP Management and PMO.
- Additionally, this role includes account management of Media24’s IT Service provider, Dimension Data with responsibilities for relationship management and service improvements.
- Ethics & Compliance, Privacy & Business Continuity champion.
- Establishment of the ongoing Data Protection Program for Media24 Group.
- Additional responsibility as designated DIO.
- Implementation of the OneTrust Privacy Management platform.
- Part of the Prosus/Naspers Group
Program Manager
ACI Worldwide, Inc
11.2013 - 11.2014
- Responsible for the delivery of four strategic roadmap product portfolios for ACI Worldwide to the Merchant Retail, Mobile and Retail Payments (Banks & Processor) sectors.
- This involved being part of a Global Programme Management Office and leading a set of global project managers delivering projects using Agile, SCRUM and Waterfall methodologies.
Director
Programme, Project & Service Management (PPSM) Consulting Ltd
10.2011 - 11.2013
- Responsible for the provision of specialist ICT Management Consultancy in the areas of Transformation, Organisational & Business Change, Programme, Project & Service Management.
- Management Consultancy and definition of the organisation Transformation Strategy.
- Definition and management of an Organisational Change Project, including the restructure, establishment of new divisions and the resultant transition of staff.
- Establishment of a Project & Service Management Office.
- Definition & implementation of an intranet-based Project & Service Management Framework.
- Portfolio Management of global software development and product delivery projects.
Programme Director
Ofcom
09.2006 - 10.2011
- Management of all ICT related projects and programmes across Ofcom by managing a combination of internal project managers, internal stakeholders and external suppliers to deliver strategic ICT initiatives to a high quality on time and within budget.
- Responsible for a portfolio of projects (20+) and matrix teams with a budget of £1.5m per calendar year, including multiple outsourcing partners and suppliers in their delivery of projects and related services.
- Responsibility for the project management office (PMO) activities and management of all ICT related operational change.
Service Delivery Manager (Contract)
Phonographic Performance Ltd
06.2006 - 09.2006
- Managing the provision of the internal Service Desk, Desktop and Infrastructure services for PPLUK and supporting the Totally Integrated Solution (TIS) Oracle e-Business Programme.
Senior Service Delivery Manager – General Motors Europe
Capgemini
08.2005 - 06.2006
- Transforming and improving the Service Delivery, Operational Stability and Quality of Service for the Retail Application Portfolio for General Motors Europe.
- This includes Client Relationship Management, Escalation, Major Incident Management, Service Reporting, Service Improvement Initiatives and effectively managing the Front Office and Offshore Back Office Service Delivery model to be transitioned to a Global Service Delivery Model.
Senior Service Delivery Manager
Logica
01.2002 - 08.2005
- Managing the end-to-end Service Delivery for the Ofcom Account.
- This was a Public Sector Outsourcing contract made up of an onsite Desktop, Infrastructure and Applications Management Service, supported by remote Service Provision Teams including Helpdesk.
- Responsible for Client Management, service availability, delivery to SLAs, IT Governance and financial management/profitability/revenue generation of the account.
- Responsibility for 50 people including both the onsite and offsite Service Provision Teams and an annual budget of £11 million.
- Additional formal role as Staff Manager for 12 people, which included career management, training and performance appraisals, objective reviews and recruitment.
Service Delivery Manager
CMG
02.2000 - 01.2002
- Responsibility for major incidents, SLAs, OLAs, system availability, service continuity, disaster recovery testing, customer review meetings, managing change, 3rd party management and contract negotiation, service/quality improvement plan and budget responsibility.
- The role included personnel management and involvement in performance appraisals, objective reviews, recruitment, project reviews, training and team/Project Management.
System Controller – Profess Implementation project
Barnet Council
08.1997 - 07.1999
Deputy Project Manager – Elite Implementation project
Charles Russell Solicitors
02.1997 - 07.1997
Education
Bachelor of Commerce - Information Systems, Economics
University of Cape Town
01.1992 - 01.1996
National Service - undefined
South African Air Force
01.1991 - 01.1992
Matriculation Qualification - undefined
Table View High School
01.1986 - 01.1990
Skills
Strategic leadership
Interests
Film
Wine
Cooking
Reading
Music
Chess
Backgammon
Personal Information
- Date of Birth: 04/15/73
- Nationality: Dual British and South African
- Marital Status: Married
Industry Experience
- Telecommunications
- Public Sector
- Local Government
- Media
- Financial Services
- Spectrum Management
- Regulatory
- Legal
- Retail & Logistics
- Manufacturing
- Online Gaming
Timeline
Head of Technology & Divisional CIO
Media24
11.2014 - 07.2023
Program Manager
ACI Worldwide, Inc
11.2013 - 11.2014
Director
Programme, Project & Service Management (PPSM) Consulting Ltd
10.2011 - 11.2013
Programme Director
Ofcom
09.2006 - 10.2011
Service Delivery Manager (Contract)
Phonographic Performance Ltd
06.2006 - 09.2006
Senior Service Delivery Manager – General Motors Europe
Capgemini
08.2005 - 06.2006
Senior Service Delivery Manager
Logica
01.2002 - 08.2005
Service Delivery Manager
CMG
02.2000 - 01.2002
System Controller – Profess Implementation project
Barnet Council
08.1997 - 07.1999
Deputy Project Manager – Elite Implementation project
Charles Russell Solicitors
02.1997 - 07.1997
Bachelor of Commerce - Information Systems, Economics
University of Cape Town
01.1992 - 01.1996
National Service - undefined
South African Air Force
01.1991 - 01.1992
Matriculation Qualification - undefined
Table View High School
01.1986 - 01.1990
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