Hi, I’m
Mark Arries
Kiosk & Sales Manager
Lentegeur, Cape Town
Summary
Dynamic Kiosk & Sales Manager at The Courier Guy with a proven track record in client relationship management and sales planning. Achieved consistent sales target exceedance through innovative strategies and exceptional customer service. Skilled in sales operations and adept at fostering long-lasting client relationships, driving revenue growth and enhancing customer retention.
Overview
14
years of professional experience
Work History
The Courier Guy
Kiosk & Sales Manager
11.2020 - 2025
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
CCD Couriers
Owner Driver
06.2018 - 06.2020
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Ensuring parcels was delivered an collected on time.
- Followed all relevant traffic laws and safety regulations.
- Coordinated efficient routes to avoid delays and optimize schedules.
Standard Bank of South Africa
Consultant
02.2006 - 03.2018
Job overview
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Education
Achievers School of BusinessCape Town, South Africa
from Computational Science
01-2005
Skills
Sales planning
Client relationship management
Sales reporting
Staff management
Lead generation
Sales tracking
Product knowledge
KPI tracking
Goals and performance
Sales operations
Operations
Timeline
Kiosk & Sales Manager
The Courier Guy
11.2020 - 2025
Owner Driver
CCD Couriers
06.2018 - 06.2020
Consultant
Standard Bank of South Africa
02.2006 - 03.2018
Achievers School of Business
from Computational Science