Marizan Fourie

• Answered central telephone system and directed calls accordingly.
• Answered phone promptly and directed incoming calls to correct offices.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed multiple tasks and met time-sensitive deadlines.
• Kept reception area clean and neat to give visitors positive first impression.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Maintained visitor log for entering and leaving facility for security purposes.
• Handled cash transactions and maintained sales and payments records accurately.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Scheduled office meetings and client appointments for staff teams.
• Monitored and screened visitors to verify accessibility to inter-office personnel.

• Provided professional services and support in a dynamic work environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Passionate about learning and committed to continual improvement.
• Developed strong communication and organizational skills through working on group projects.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked flexible hours across night, weekend and holiday shifts.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Skilled at working independently and collaboratively in a team environment.
• Exercised leadership capabilities by successfully motivating and inspiring others.

• Developed and maintained relationships with customers and suppliers through account development.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Improved marketing to attract new customers and promote business.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Launched quality assurance practices for each phase of development
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

• Skilled at working independently and collaboratively in a team environment.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Resolved problems, improved operations and provided exceptional service.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Processed payments, entering sales in register for prompt customer service.
• Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
• Handled stocking and cleaning of both therapeutic workspaces and front office.
• Educated clients on care processes and advised on further care and products.
• Analyzed client needs and came up with individualized and continuous treatment plans.
• Arranged merchandise to present visually appealing displays and attract clientele.

• Answered central telephone system and directed calls accordingly.
• Answered phone promptly and directed incoming calls to correct offices.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Kept reception area clean and neat to give visitors positive first impression.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Confirmed appointments, communicated with clients, and updated client records.

• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Helped customers feel relaxed and comfortable through conversation and personal relatability.
• Processed payments, entering sales in register for prompt customer service.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.

• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients, and updated client records.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.

Part-time work on a skills audit project.