Excel
Marius Adriaan Klopper
1177 Karriboom Str. Pretoria
Summary
Committed and hardworking employee with experience processing transactions and assisting customers. Dedicated to resolving issues and answering customer questions. Creative and detail-oriented problem-solver versed in customer service. Extensive personal and professional experience with technology, online customer relations/sales and programs such as Excel, Word, Outlook and Vector Point of Sales. Looking for an opportunity to study further into any field.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Gas Installer Assistant
Elescen Gas Ltd.
Moregloed, Pretoria, Gauteng
01.2021 - Current
- Educated customers on use, care and adjustments of appliances.
- Worked on LPG, propane and butane appliances.
- Tested completed work and verified functionality of LPG appliances.
- Disassembled, repaired and reassembled equipment in good working order.
- Worked with customers to understand needs and provide excellent service.
- Ensured customers were fully satisfied with installed appliances.
- Worked flexible hours across night, weekend and holiday shifts.
Head Cashier
Moot Gas & Kamp
Villieria, Pretoria, Gauteng
04.2019 - 06.2020
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Reviewed new promotions and monitored price changes.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on sales software system operation.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Created price tags and merchandise signs.
- Stocked, tagged and displayed merchandise as required.
- Refilled LPG gas bottles according to customer requests.
- Close monitoring and management of online advertising, social media outreach and online purchases.
- Management of excel spreadsheets in relation to stock count, customer debt, employee time tables and various other tasks.
- Quality control of stock and deliveries.
Education
High School Diploma -
Highschool Oos-Moot
Pretoria, South Africa 01.2013 - 11.2017
Skills
Fluent in English
Fluent in Afrikaans
Customer Relations
Diagnostics and troubleshooting
Stocking and replenishing
Store opening/closing procedures
Cash Handling
Till counting
Interpersonal ability
Stock management
Multi-tasking skill
Sales expertise
Point of sale operation
Customer assistance
Payment collection
Product knowledge
Basic math skills
Debt management
Debt Settlement
Software
Word
Outlook
Vector Point of Sales
General IT experience
Certification
Afrox - Certificate of compliance for fitting and handling of small LPG cylinders.
Timeline
Gas Installer Assistant
Elescen Gas Ltd.
01.2021 - Current
Head Cashier
Moot Gas & Kamp
04.2019 - 06.2020
High School Diploma -
Highschool Oos-Moot
01.2013 - 11.2017