Summary
Overview
Work History
Education
Skills
Timeline
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Marius Pieterse

Durban

Summary

Adept at fostering positive customer experiences, I excelled in roles at Queensburgh Centre and 1fourall Recruitment, showcasing effective problem-solving and empathetic communication. Leveraging skills in safe driving and patience, I enhanced service efficiency and customer satisfaction, significantly contributing to operational excellence without relying on numerical data.

Overview

12
12
years of professional experience

Work History

Parking Attendant

Queensburgh Centre
02.2019 - Current
  • Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
  • Collected parking fees from customers in compliance with parking regulations to discourage illegal parking.
  • Answered general questions about parking fees, facilities, and directions.
  • Monitored parking space availability to direct customers to open spots quickly.

Call Agent

1fourall Recruitment
06.2013 - 11.2018
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
  • Built strong customer relationships with empathetic communication and active listening skills
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily
  • Maintained high call quality standards by adhering to company guidelines and protocols
  • Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns
  • Achieved targeted call resolution times by swiftly identifying issues and providing solutions
  • Retained customers by providing exceptional service, preventing potential cancellations or account closures
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings
  • Supported colleagues in handling complex cases, fostering a collaborative work environment
  • Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result
  • Partnered with other departments to address cross-functional concerns, facilitating issue resolution more efficiently
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity
  • Provided constructive feedback during regular team meetings, helping drive continuous improvement within the department

Restaurant Waiter

Spur Mosselbay
06.2012 - 03.2013
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.

Education

No Degree -

Richards Bay High School
Richards Bay
04.2001 -

Skills

Safe Driving

Traffic routing

Effective problem solving

Patience and Tolerance

Timeline

Parking Attendant

Queensburgh Centre
02.2019 - Current

Call Agent

1fourall Recruitment
06.2013 - 11.2018

Restaurant Waiter

Spur Mosselbay
06.2012 - 03.2013

No Degree -

Richards Bay High School
04.2001 -

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Marius Pieterse