Maritza Sanet Hefer
Self Employed
Durbanville,Western Cape
Summary
Dynamic corporate consultant with a proven track record in relationship management and the implementation of effective sales processes. Expertise in the financial services sector, complemented by strong research and marketing creativity, enables adaptability across diverse industries. Recognized for exceptional communication skills that foster trust and collaboration with colleagues and clients alike. Committed to continuous professional development and embracing new challenges.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Author, CEO, Content Creator
Self-employed
01.2024 - Current
- My current responsibilities include but are not limited to; designing, editing, writing, formatting, marketing, guest speaking, and generating sales whilst my main focus have always been developing, maintaining, and growing relationships with clients and identifying potential opportunities
- Applying diverse knowledge and skills while being focused on continuous personal and professional development
F2F Broker
Outsurance
Cape Town
11.2023 - 03.2024
- Lead generation via cold calling, door knocking, attending business events and more
- Joining in-house surveyors during risk assessment
- Advising clients, closing deals, client service, and retention
- Continuous growth and retention of customer base
- Applying diverse knowledge and skills to ensure clients enjoy the best possible experience
Candidate Property Practitioner
Louw & Coetzee Properties
Durbanville
01.2023 - 10.2023
- Lead generation, developing, maintaining, and growing relationships with sellers, buyers and all parties involved
- Continuous growth and retention of customer base
- Applying diverse knowledge and skills to ensure clients enjoy the best possible service and advice
FNB Commercial Segment: Commercial and Personal Lines Sales Executive
FNB INSURANCE BROKERS
Cape Town
05.2006 - 01.2023
- Company Overview: Permanent skilled Sales Broker with FNB Insurance Brokers in Cape Town, South Africa
- Developing, maintaining, and growing relationship between the Client, Bank and FNB Insurance Brokers
- Liaising and building relationship with various insurers
- Continuous growth and retention of customer portfolio – Internally and Externally of the organisation
- Cross Selling – Lead generation between all business subsidiaries within the First Rand group with focus on Wealth and Commercial segments
- Maintain customer data
- Applying diverse knowledge and skills to ensure Customer is wowed and experience is memorable
- Permanent skilled Sales Broker with FNB Insurance Brokers in Cape Town, South Africa
Trainee Broker
Prestasi Brokers
Richards Bay
01.2005 - 04.2006
- Company Overview: Permanent skilled position at Prestasi Brokers in the Financial sector in Richards Bay, KwaZulu Natal, South Africa
- Admin Responsibilities
- Internal Sales Broker – offering advice regarding, new business, claims, re-brokes, endorsements
- Manage customer base to achieve pre agreed sales targets
- Marketing custodian for the Richards Bay sales hub
- Maintain customer data
- Permanent skilled position at Prestasi Brokers in the Financial sector in Richards Bay, KwaZulu Natal, South Africa
Receptionist And Accounts Controller
Dr AJ Warnich
Richards Bay
01.2001 - 12.2002
- Company Overview: Permanent position at Dr AJ Warnich – Specialist- in the medical sector in Richards Bay, KwaZulu Natal, South Africa
- Basic Accounting and bookkeeping functions associated with a small business
- Management of Debtors book
- Office Administration and Stock control
- Scheduling of appointments
- Managing medical aid claims
- Theatre Bookings
- Permanent position at Dr AJ Warnich – Specialist- in the medical sector in Richards Bay, KwaZulu Natal, South Africa
Medical Receptionist
The Bay Hospital
Richards Bay
01.2001 - 12.2002
- Company Overview: Permanent position at The Bay Hospital - in the medical sector in Richards Bay, KwaZulu Natal, South Africa
- General Reception Duties
- Admitting of patients
- Ordering of departmental stationary
- Liaising with patients Doctors and medical aids
- Permanent position at The Bay Hospital - in the medical sector in Richards Bay, KwaZulu Natal, South Africa
Education
Full Insurance Qualification -
Inseta
02.2014
RE -5 -
08.2011
FAIS Short-Term Insurance Credits -
04.2006
Senior Certificate - Afrikaans, English, Maths, Business Economics, Home Economics, Art
High School Richards Bay
Richards Bay, KwaZulu Natal, South Africa01.1998
Real Estate NQF Level 4 -
FAIS Regulatory Exam -
Skills
- Interpersonal Communication
- Networking
- Relationship Management
- Versatility
- Computer Literacy
- Apply the sales process and operation
- Consumer Behavior Assessment
- Determine customer needs
- Generic consulting methods
- Negotiating
- Opportunity Management
- Customer Satisfaction Management
- Lead generation
- Problem-Solving Skills
- Supplier Management
- Self-publishing
- Editing
- Collaboration
- Proofreading
- Fact-checking
- Strong research skills
- Promotional planning
Accomplishments
Qualified for various sales incentive trips over the years.
Churchdenomination
Urban Edge – Christian Church
Driverslicence
EB, Exceeding 125cc
Postaladdress - Sameasresidential
True
Contactdetails - Cell
079 885 4434
References
Available upon request.
Languages
Afrikaans
Skills
Interpersonal Communication (20+ years experience), Networking (18-20 years experience), Relationship Management (18-20 years experience), Versatility (20+ years), Computer Literacy (20+ years experience), Apply sales process/operation (18-20 years experience), Consumer Behaviour Assessment (18-20 years experience), Determine Customer Needs (18-20 years experience), Generic Consulting Methods (18-20 years experience), Negotiating (18-20 years experience), Opportunity Management (18-20 years experience), Customer Satisfaction Management (18-20 years experience), Lead Generation (18-20 years experience), Problem Solving (18-20 years experience), Supplier Management (18-20 years experience)
Personal Information
- ID Number: 8006260018089
- Place of Birth: Port Elizabeth
- Number of Children: Boy 16 years old
- Criminal Offences: None
- Health Status: Excellent
- Date of Birth: 06/26/80
- Gender: Female
- Nationality: South African
- Marital Status: Married
Affiliations
- Gym
- Running and cycling
- Trail walks
- Painting
- Writing - Published 6 Books
- Gardening
Languages
Afrikaans
First Language
English
Proficient (C2)
C2
Certification
Real Estate NQF Level 4
FAIS Regulatory Exam
Full Insurance Qualification – Inseta – NQF Level 4
RE -5
Completed FAIS Short-Term Insurance Credits
Senior Certificate
High School/Grade 12 (Matric) at High School Richards Bay, KwaZulu Natal, South Africa.
Timeline
Author, CEO, Content Creator
Self-employed
01.2024 - Current
F2F Broker
Outsurance
11.2023 - 03.2024
Candidate Property Practitioner
Louw & Coetzee Properties
01.2023 - 10.2023
FNB Commercial Segment: Commercial and Personal Lines Sales Executive
FNB INSURANCE BROKERS
05.2006 - 01.2023
Trainee Broker
Prestasi Brokers
01.2005 - 04.2006
Receptionist And Accounts Controller
Dr AJ Warnich
01.2001 - 12.2002
Medical Receptionist
The Bay Hospital
01.2001 - 12.2002
Full Insurance Qualification -
Inseta
RE -5 -
FAIS Short-Term Insurance Credits -
Senior Certificate - Afrikaans, English, Maths, Business Economics, Home Economics, Art
High School Richards Bay
Real Estate NQF Level 4 -
FAIS Regulatory Exam -
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