Maritza Kichenbrand
Benoni
Summary
Dedicated and motivated professional with over 20 years of experience in sales and sales management. Results-driven with a strong focus on relationship-building and delivering high-quality standards in all aspects of work. Developed and maintained strong relationships with coworkers and customers, instrumental in achieving business success. Committed to exceeding expectations, solving problems with effective solutions, managing workloads, coordinating meetings, handling difficult conversations, and consistently meeting deadlines. Thrives in high-pressure, deadline-driven environments, always focused on achieving goals and meeting budgets by working tirelessly towards exceeding objectives.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Head of Dealer Network and Channel Development
JETOUR South Africa
Midrand
04.2024 - Current
- Spearheaded the establishment of JETOUR's Dealer Network in South Africa, securing 40 dealer partners with 35 operational by launch date.
- Assisted with designs and layouts of each JETOUR Dealership.
- Ensured extensive network coverage across all major South African cities, enhancing brand presence.
- Identified and secured 15 additional potential dealers for future expansion, pending China's approval.
- Cultivated strong relationships with dealers, addressing their needs and concerns effectively.
- Developed and executed strategies to drive sales growth through the dealer network.
- Collaborated with dealers to elevate customer satisfaction and loyalty.
- Identified market share growth opportunities and formulated strategic initiatives to capitalize on them.
- Facilitated seamless communication between dealers, sales teams, and other stakeholders.
- Played a key role in the development of the company's sales strategy and planning.
- Drafted the following procedures and agreements - Dealer Standards and performance measurements, Customer Service Index requirements, and several other documents.
New Vehicle Sales Manager
Casseys Ford Benoni
Benoni
01.2023 - 04.2024
- Managed vehicle sales, including ordering and stock management, without the support of a dedicated stock controller.
- Led and motivated the sales team by setting and monitoring targets.
- Provided training to improve performance and skills.
- Assisted in structuring and closing sales deals.
- Assisted with trade-in valuations and ensuring optimal trade-in pricing.
- Organized and managed marketing campaigns, including mall displays, golf days, and other promotional activities.
- Ensured competitive deals in the market through strategic advertising.
- Maintained excellent customer and dealer relationships, ensuring adherence to Ford OEM standards.
- Oversaw all dealership expenditures, including stock holding, fuel, advertisements, promotional items, customer gifts, and general dealership expenses.
- Managed stock levels, ensuring the dealership was well positioned to meet customer demand and set targets.
- Reported vehicles to Ford and ensured compliance with all OEM standards.
- Recruited staff for the New Vehicle Sales department, ensuring a strong team was in place.
- Followed up with the Finance and Insurance (FNI) department on finance applications, reworking declined applications, and investigating non-taken-up deals.
National Dealer Sales Manager
CrownMill Trading
Cape Town
07.2016 - 12.2022
- Managed staff through targeted training, hiring, and employee engagement strategies, leading to increased productivity.
- Conducted individual training and development to align team skills with business goals, fostering a culture of continuous improvement.
- Led by example, building confidence within the team and promoting a collaborative work environment.
- Conducted presentations on products and business improvement strategies to enhance sales team and client engagement to drive sales.
- Prepared and managed monthly incentives, budgets, forecasts, and performance targets, ensuring alignment with business objectives.
- Measured actual performance against targets, taking corrective action when necessary to achieve desired outcomes.
- Led the development of strategic priorities and business goals, ensuring projects were delivered on time and within budget and standards.
- Enhanced online software solutions, improving auction platforms, and other value-added products to the automotive industry, maximizing revenue streams.
- Assisted clients with queries regarding valuation management systems, stock management, auction stock, and overall performance, ensuring seamless operations.
- Reported key statistics and performance metrics to Owners, Directors, Dealer Principals and Managers, providing insights to drive business decisions and enhance overall performance.
- Increased sales volume and auction sales by upselling products and seeking new opportunities in the market.
- Negotiated with Dealer Principals, CEOs, COOs, OEMs, and large automotive groups to secure favorable deals and partnerships.
- Negotiated with external partners Transunion, Insurance companies and legal departments.
- Developed and implemented new processes to improve team communication, coordination, and overall sales performance.
- Ensured that customer service quality exceeded expectations, building and maintaining strong client relationships.
- Provided advice and support to a large number of clients on varied problems finding solutions by communication and building stronger relationship.
- Applied critical analysis to identify problems and develop effective solutions, ensuring customer satisfaction and business success.
- Monitored competitor activities and market trends to stay informed and competitive.
- Ensured the selling processes were effectively communicated and measured their performance to drive business results.
- Developed a culture of process analysis and continuous improvement within the sales department.
- Proficient in using Sage Intact for managing invoices, statements, age analysis, and accounts receivable (AR) ledger.
Pre-Owned Sales Manager
Barloworld Barons VW Woodmead
Woodmead
01.2016 - 06.2016
- Conducted sales forecasts based on account trends and market developments, ensuring accurate projections for future performance.
- Prepared monthly sales planning and strategy reports for management, aligning efforts with overall business goals.
- Managed dealership expenses, including stock holding, fuel, advertisements, promotions, customer gifts, and other general expenses.
- Oversaw stock levels, ensuring adequate inventory to meet customer demand while maintaining optimal financial performance.
- Managed Sales Executives, monitoring their day-to-day activities and monthly performance to ensure targets were met.
- Set sales targets and provide ongoing motivation and support to keep the team positive and focused.
- Trained and developed the sales team, identifying areas for improvement and providing tailored training to enhance skills.
- Assisted Sales Executives in structuring and closing deals, providing hands-on support to ensure successful transactions.
- Managed the valuation of trade-in vehicles, pricing of inventory, and reconditioning of stock to maximize profitability.
- Managed marketing and advertising efforts, including arranging vehicle displays and taking photos of vehicles for websites.
- Handled customer complaints regarding service, parts, and other issues, maintaining excellent relationships with customers, other dealers, and staff members.
- Maintained Volkswagen (VW) standards, including PDI processes and adherence to MasterCard standards according to VW OEM requirements.
- Reported vehicles for the New Car department to the OEM and provided necessary updates to Head Office.
- Implemented automation processes to improve efficiency, enabling multitasking and streamlining operations.
- Left the position following a transfer after receiving an offer from DealersOnline, seeking new challenges and opportunities.
New Vehicle Sales Manager
Super Group Nissan Edenvale
Edenvale
03.2012 - 12.2015
- Managed dealership expenditures, including stock holding, fuel, advertisements, promotions, customer gifts, and other general expenses.
- Maintained stock levels, conducted vehicle valuations, and set pricing strategies to maximize profitability.
- Ordered vehicles and sourced additional stock as needed to meet customer demand.
- Led a team of Sales Executives monitoring their daily activities and monthly performance to ensure sales targets were achieved.
- Set sales targets, motivated staff, and provided training in areas where development was needed.
- Assisted Sales Executives in structuring and closing deals, offering hands-on support to drive success.
- Managed marketing and advertising efforts, including arranging vehicle displays and taking photos of vehicles for websites.
- Handled customer complaints, maintaining excellent relationships with customers, other dealers, and all staff members.
- Ensured Nissan standards for vehicle PDIs and showroom conditions were consistently met.
- Reported vehicles on Nivos for Nissan South Africa and provided necessary updates to Head Office.
- Left the position to pursue a role as a Used Vehicle Manager after receiving an offer from Barons VW Woodmead, seeking to advance in your career.
New Vehicle Sales Manager
Super Group Fiat Alfa East Rand
Boksburg
- Conducted sales forecasts and prepared monthly sales planning and strategy reports for management and OEMs.
- Managed dealership expenses, including stock holding, fuel, advertisements, promotions, customer gifts, and other general costs.
- Arranged team-building activities and new vehicle launches to foster a strong, motivated team and promote new products.
- Managed Sales Executives, monitoring their daily activities and monthly performance to ensure the achievement of sales targets.
- Provided training and development to the sales team, setting clear sales targets, and offering support to close deals effectively.
- Assisted in structuring deals and motivated staff to maintain a positive, high-performance work environment.
- Managed stock levels, pricing, ordering, and sourcing additional stock as needed.
- Took photos of vehicles for websites and managed marketing and advertising efforts, including arranging vehicle displays.
- Handled customer complaints, maintaining excellent relationships with customers, other dealers, and all staff members.
- Ensured compliance with OEM standards and implemented automation processes to improve efficiency and multitasking.
- Transitioned to Nissan Edenvale within Super Group, Larger Dealer and at that stage a volume brand, this was an opportunity for career growth.
Sales Executive
CMH Toyota Alberton
05.2009 - 12.2010
- Actively sold the Toyota brand through prospecting and cold calling, consistently generating new leads.
- Worked closely with service advisors to identify potential leads from existing service customers, enhancing sales opportunities.
- Provided customers with detailed quotations, conducted test drives, and ensured smooth, customer-focused sales processes.
- Managed the costing and invoicing of deal files, ensuring accuracy and compliance with company policies.
- Prepared and delivered vehicles to customers, ensuring a seamless handover experience.
- Organized and participated in mall displays to promote the Toyota brand and generate leads.
- Obtained trade covers for trade-in vehicles and maintained strong relationships with other dealers, traders, customers, and staff.
- Handled customer inquiries and complaints, providing timely and effective resolutions to maintain high customer satisfaction.
- Consistently met or exceeded monthly sales targets, contributing to the overall success of the dealership.
- Took a temporary break from work in 2010 to care for your husband before his passing in July. Returned to work in August 2010.
Sales Executive
AMH Group
The Glen
05.2006 - 04.2009
- Began as a temporary employee, initially answering calls, and successfully sold 6 Tata vehicles in just two weeks.
- Actively sold Kia, Daihatsu, and Imperial Select vehicles by prospecting and finding new business opportunities.
- Leveraged leads from the workshop and connected with customers to build a strong pipeline, frequently asking for referrals to expand the customer base.
- Conducted test drives and engaged in negotiations with customers, including fleet deals with companies, to secure sales.
- Built relationships based on trust and honesty, fostering long-term client relationships that led to repeat business.
- Managed the costing and invoicing of deal files, ensuring accuracy and adherence to company policies.
- Liaised with traders to obtain trade covers for trade-in vehicles, ensuring smooth transactions.
- Consistently worked to achieve monthly sales targets, contributing to the dealership's overall success.
- Maintained strong client relationships, ensuring satisfaction and future business opportunities.
- Accepted a position at Toyota Alberton to be closer to the Union Hospital in Alberton, where my husband was receiving treatment.
Home Executive
N/A
Alberton
01.1997 - 04.2006
- Before getting married, I did temp work at several businesses with a Temp agency.
- I stayed at home for some time with my kids as my husband traveled a lot for his own business, until the day I started temping at TATA the Glen and loved selling cars, and did well, I never left the automotive industry except for the period I had to take care of my husband.
Education
Certificate of Higher Education -
Hoerskool Alberton
Alberton 01.2025 - 06.1993
Telephone Etiquette & Handling of Public - undefined
Johan Greef & Associates
Procurement And External Buying - undefined
mymarket.com
Service Plus And Maximizing Performance - undefined
Deloitte & Touche Human Capital Corporation
Managing The Employment Process - undefined
Unisa
Excel On Steroids - undefined
Sage
Finance For Non-Financial Managers - undefined
Norcaz
The Project Management / Email Etiquette - undefined
Udemy
FICA Ethics And Practice Standards - undefined
Masterhead Learning Centre
Skills
New Business Development
Excellent communication
Decision-making
Negotiation
Data Analysis
Information Management
Process Management
Task Management
Relationship management
Brand promotion
Operations management
Industry trends
Timeline
Certificate of Higher Education -
Hoerskool Alberton
01.2025 - 06.1993
Head of Dealer Network and Channel Development
JETOUR South Africa
04.2024 - Current
New Vehicle Sales Manager
Casseys Ford Benoni
01.2023 - 04.2024
National Dealer Sales Manager
CrownMill Trading
07.2016 - 12.2022
Pre-Owned Sales Manager
Barloworld Barons VW Woodmead
01.2016 - 06.2016
New Vehicle Sales Manager
Super Group Nissan Edenvale
03.2012 - 12.2015
Sales Executive
CMH Toyota Alberton
05.2009 - 12.2010
Sales Executive
AMH Group
05.2006 - 04.2009
Home Executive
N/A
01.1997 - 04.2006
Telephone Etiquette & Handling of Public - undefined
Johan Greef & Associates
Procurement And External Buying - undefined
mymarket.com
Service Plus And Maximizing Performance - undefined
Deloitte & Touche Human Capital Corporation
Managing The Employment Process - undefined
Unisa
Excel On Steroids - undefined
Sage
Finance For Non-Financial Managers - undefined
Norcaz
The Project Management / Email Etiquette - undefined
Udemy
FICA Ethics And Practice Standards - undefined
Masterhead Learning Centre
New Vehicle Sales Manager
Super Group Fiat Alfa East Rand
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