Mariske Janse Van Rensburg
Administrator
Welkom
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Administrative Manager
Hartleaf Wellness
04.2021 - Current
- Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
- Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Oversaw recruitment process, hiring top talent that contributed significantly to company growth and success.
- Nurtured positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of organization.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Assisted in development of strategic plans to achieve company objectives while maintaining focus on excellent customer service delivery.
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Completed bi-weekly payroll for twelve employees
Dr Baumann
Tanja De Meillon
01.2018 - 12.2019
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Provided professional services and support in dynamic work environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
Reception and Front Desk
House Of Health And Skincare
01.2012 - 04.2017
- Enhanced guest satisfaction by providing exceptional front desk services and addressing inquiries promptly.
- Communicated effectively with colleagues across all departments to ensure seamless operations and guest satisfaction.
- Performed administrative tasks like filing records or updating guest information databases increasing overall front desk efficiency.
- Coordinated reservations, room assignments, and special requests to optimize occupancy rates.
- Monitored inventory levels of office supplies at front desk area consistently restocking as required minimizing shortage occurrences.
- Handled telephone calls professionally, directing callers appropriately or taking detailed messages when necessary.
- Developed strong relationships with guests through attentive service, leading to increased loyalty and return visits.
- Implemented strategies to maintain high levels of customer service during peak periods or unexpected challenges.
- Supported sales team efforts in showcasing hotel's offerings through guided tours leading to increased bookings.
- Ensured guest privacy by maintaining strict confidentiality of personal information in compliance with company policies.
- Utilized property management software efficiently for reservation tracking, billing, and reporting purposes.
- Contributed to revenue generation activities by promoting hotel amenities, upselling rooms, or suggesting package deals.
- Provided personalized recommendations on local attractions, restaurants, and transportation options for enhanced guest experience.
- Maintained clean and welcoming reception area to create a positive first impression for guests.
- Assisted in resolution of guest complaints, ensuring customer satisfaction and repeat business.
- Participated in ongoing training sessions to stay current with industry trends and best practices.
- Managed cash transactions accurately, balancing daily accounts for accurate financial reporting.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Bachelors - Hospitality
04.2001 -
Skills
Resources Allocation
Office Supervision
Organization and Multitasking
Proposal Writing
Customer Service Management
Documentation and control
Recordkeeping and Reporting
Hiring and Training
Quality Standards
Timeline
Administrative Manager - Hartleaf Wellness
04.2021 - Current
Dr Baumann - Tanja De Meillon
01.2018 - 12.2019
Reception and Front Desk - House Of Health And Skincare
01.2012 - 04.2017
FET College - Bachelors, Hospitality
04.2001 -