Collaborated with coworkers to maximize potential for successful business growth.
Participated in strategic planning to execute in best interests of plan goals.
Assisted management with activities to plan and oversee events and programs.
Set up conference rooms, technology and materials to facilitate meetings.
Answered phones to process requests, transfer calls or relay messages to appropriate personnel.
Conducted research to assist with routine tasks and special projects.
Created and updated records and files to maintain document compliance.
Performed event coordination for larger parties and gatherings.
Performed face-to-face meetings to finalize contract for services and event details.
Consulted with customers to determine objectives and requirements for events.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
Brainstormed and implemented creative event concepts and themes.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Used cash registers and credit card machines to cash out customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Inspected dishes and utensils for cleanliness.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bussed tables during busy periods to assist staff and quickly turn over tables.
Bussed and reset tables to keep dining room and work areas clean.
Greeted new customers, discussed specials and took drink orders.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Met with chef to review daily specials and menu changes.
Stayed up-to-date on menu changes to help customers make food choices.
Checked identification for minimum age for sale of alcoholic beverages.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Kept server areas clean and stocked to increase efficiency while working tables.
Informed customers about daily and seasonal specials.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Maintained confidentiality of information regarding clients and company.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Coordinated catering and set up conference rooms for corporate and client meetings.
Kept reception area clean and neat to give visitors positive first impression.
Corresponded with clients through email, telephone
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided callers with address, directions, company website and related information.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Served high customer volumes during special events, nights and weekends.
Set up glassware, liquor and other necessary supplies for special events.
Explained daily specials and beverage promotions to exceed daily sales goals.
Made food according to standard recipes with requested changes for customer satisfaction.
Transferred supplies and equipment between storage and work areas to support food preparation.
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Planned and organized food preparation activities from chopping ingredients to plating.
Organized and re-stocked various stations and self-service items.
Honorarium
AfriForum
Lichtenburg, North West
01.2021 - 07.2021
Aupair
Basjan Rothman
Coligny, North West
01.2020 - 01.2021
Created and implemented diverse educational strategies to boost development.
Shopped for supplies, food and clothes for children and family members.
Enforced rules and managed behavior through developmentally appropriate discipline.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Taught children to organize toys, wash hands and share by leading by example.
Met with parents about daily activities, positive developments and issues.
Assisted with housework such as laundry and cooking.
Maintained effective schedule balance between rest periods, active play and instruction.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Kept notes of behavior issues, food served and medications administered to children.
Worked with parents to develop and implement discipline programs to promote positive behavior.
Transported children to and from school, medical appointments and extra-curricular activities.
Helped children complete homework assignments and school projects.
Developed games and activities using arts and crafts to support learning and verbal skills.
Organized activities that enhanced children's physical, emotional and social well-being.
Assisted with light housekeeping duties as well as running errands.
Identified warning signs of emotional and developmental problems in children.
Supervised children on playground to help develop physical and social skills.
Monitored children's play activities to verify safety.
Hairdresser Assistant
Jillian's Hair Design
Coligny, North West
07.2015 - 10.2019
Completed basic styles for regular customers by using strong blow-drying and curling abilities.
Prepared clients for hair cuts and styles with soothing shampoo work.
Studied advanced techniques to develop proficiency and better serve customers.
Helped customers select styles for special events such as prom and formal dances.
Offered exceptional service and support to walk-in and scheduled customers.
Consulted with clients on current trends and offered advice on flattering cuts and styles.
Entertained children during cuts to allow guardians to fully focus on appointment services.
Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Assisted hair stylists with colorwork by applying base colors and toners.
Answered telephone calls to provide information and schedule new appointments.
Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Consistently received positive performance reviews from guests.
Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Answered phone calls and emails to schedule client appointments.