Marisce Oakes

• Planned and attend Stakeholder engagements throughout regions.
• Plan and co-ordinates Events for internal and external Stakeholders.
• Recommended products to customers, thoroughly explaining details at Marketing Exhibitions.
• Collaborated with the Deputy Director to achieve company goals in line with client satisfaction.
• Resolved problems, improved operations and provided exceptional service.
• Developed and maintained courteous and effective working relationships.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Worked closely with Internal stakeholders to maintain optimum levels of communication to effectively and efficiently complete projects.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Responded to customer requests for products, services and company information.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Drafted agendas, recorded minutes and created documents for meetings.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Scheduled appointments and conducted follow-up calls to clients.
• Coordinated travel arrangements by booking airfare, hotel and ground transportation.

Accurate typing of legal documents.

Liaising with clients.

Daily follow ups.

Drafting of invoices.

Filing documents.

Legal correspondence.

Transcribed for legal cases.

General office duties (faxing, filing, emailing etc.

Type general correspondence, reports, submissions to management and letters to the public.

Verify all applications received to ensure compliance with the regulations of the National Road Traffic Act.

Capture information regarding details of vehicles on the eNatis system.

Maintain an accurate electronic and hard copy filing system

Accurately update and maintain Excel database

Liaise with Registering authorities, SAPS and the public regarding the confirmation of information.

Deal with irate members of public in a composed manner.

Investigate and compile submissions to higher management with regards to findings on Ownership Disputed vehicles and Duplicated and cloned motor vehicles.

Take and distribute minutes for weekly meetings.

Order stationery for office.

Act as supervisor for the section when supervisor is unavailable

General office administration – faxing, photo-copying and attending telephone calls.

Office administration.

Capturing and sorting of data on Excel for the disaster management project.

Preparing Excel sheets with client information for Bank payments.

Attending to telephone queries from the public.

Keeping record of incoming and outgoing faxes.

Maintaining and updating an accurate filing system.

Liaison with the Project manager.

General office administration.

Data capturing of credit application forms.

Cashier in credit office.

Attending to customer complaints and queries.

Maintaining a high standard of customer service.