Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marisa Calitz

Marisa Calitz

Administrator
Franschhoek

Summary

Dynamic professional with a proven track record at Franschhoek Electric, excelling in operations management and customer service. Adapt at optimizing supply chain processes and fostering strong vendor relationships, I leverage problem-solving skills to enhance efficiency and drive cost savings. Committed to delivering exceptional results through effective team collaboration and meticulous attention to detail.

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

10
10
years of professional experience
14
14
years of post-secondary education

Work History

Administrator

Mostert Fresh Produce
Cape Town
04.2025 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Implemented new email management strategy, reducing clutter and improving communication efficiency.
  • Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
  • Developed comprehensive filing system that significantly improved document retrieval times.
  • Managed scheduling for executive staff to ensure optimal time management and productivity.
  • Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
  • Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
  • Streamlined invoice processing, reducing average payment turnaround time.
  • Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
  • Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
  • Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
  • Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created and managed project plans, timelines and budgets.

Executive Operations Manager

The Creative Currents PTY Ltd
Cape Town
03.2024 - Current
  • Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
  • Developed high-performing teams through effective training, coaching, and performance management.
  • Increased revenue generation through targeted sales strategies, market research, and competitive analysis.
  • Championed employee engagement initiatives, resulting in increased retention rates and improved team morale.
  • Boosted customer satisfaction with proactive communication and timely issue resolution.
  • Ensured compliance with industry regulations by conducting regular audits, updating policies, and providing guidance to staff members on best practices.
  • Optimized resource utilization by closely monitoring project budgets and deliverables for timely completion.
  • Maximized stakeholder value by consistently delivering on financial targets while adhering to strict ethical guidelines.
  • Managed end-to-end supply chain operations, ensuring optimal inventory levels and timely order fulfillment.
  • Reduced overhead costs through meticulous contract negotiations and vendor management strategies.
  • Fostered a culture of continuous improvement by regularly reviewing processes and identifying areas for optimization.
  • Established strong relationships with key stakeholders to drive cross-functional collaboration and ensure alignment on strategic objectives.
  • Led process improvement projects that resulted in significant time savings for internal departments while maintaining high-quality standards.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Provided leadership for continual management and employee training initiatives.
  • Prepared documents for internal and external audits.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Allocated resources to planned programs according to business objectives.
  • Oversaw staff and sub-contractor performance review assessments.
  • Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Create quotations according to client specifications and work scope. Ensuring it meets the clients specifications and ensure time efficiency on each project.

Senior Restaurant Manager

Elephant and Barrel Pub
Cape Town
07.2023 - 08.2024
  • Coordinated special events and private parties, providing exceptional experiences for guests.
  • Introduced new technologies for managing reservations, improving accuracy and reducing wait times for guests.
  • Enhanced employee morale through regular performance evaluations, constructive feedback, and recognition of accomplishments.
  • Resolved customer complaints promptly and professionally, ensuring repeat business and positive reviews.
  • Increased customer satisfaction by implementing new service protocols and staff training programs.
  • Maintained high standards of cleanliness and safety, consistently passing health inspections with excellent ratings.
  • Managed daily operations, ensuring smooth workflow and top-quality customer service.
  • Evaluated vendor relationships regularly to ensure quality products at competitive prices.
  • Optimized seating arrangements for maximum occupancy while maintaining a comfortable dining experience.
  • Developed successful marketing campaigns to attract new patrons and increase overall revenue.
  • Recruited hired, and trained team members who contributed to the success of the establishment.
  • Established strong rapport with local community organizations through participation in events and promotions.
  • Fostered an inclusive work environment where all employees felt valued as part of the team.
  • Implemented cost-saving measures in food sourcing, reducing expenses without sacrificing quality.
  • Improved overall labor cost management by effectively scheduling staff according to business needs.
  • Streamlined communication between kitchen and front-of-house staff for improved efficiency during peak hours.
  • Reduced food waste by monitoring inventory levels and ordering supplies based on demand predictions.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Developed unique events and special promotions to drive sales.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Purchased food and cultivated strong vendor relationships.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Supply Chain Manager & Administrator

Franschhoek Electric
Cape Town
03.2021 - 07.2023
  • Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
  • Managed procurement activities, driving cost savings through strategic sourcing and contract negotiations.
  • Reduced lead times for product deliveries through effective supplier management and communication strategies.
  • Implemented inventory-management strategies to maximize availability and decrease waste.
  • Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
  • Improved, standardized and documented planning and scheduling processes.
  • Implemented data-driven decision-making processes, leading to more accurate demand forecasting and reduced stockouts.
  • Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
  • Oversaw demand planning, purchasing, and logistics.
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Supervised three office staff members and four electrical teams with handling materials management, planning, purchasing, and customer service duties.
  • Increased customer satisfaction levels by ensuring on-time delivery of products through proactive shipment tracking and issue resolution.
  • Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
  • Enhanced inventory accuracy with the implementation of a robust cycle counting program.
  • Developed comprehensive training programs for team members, enhancing skills development and employee retention rates within the department.
  • Improved supplier delivery times by establishing performance metrics and fostering strong collaborative relationships.
  • Implemented supplier performance tracking system, improving accountability and performance standards.
  • Streamlined warehouse inventory management, significantly reducing search times and improving order fulfillment speed.
  • Enhanced customer satisfaction with timely and accurate order processing and delivery.
  • Developed comprehensive risk management plan, mitigating potential disruptions in supply chain effectively.
  • Coordinated cross-departmental efforts to develop sustainable packaging initiative, reducing environmental impact and costs.
  • Fostered culture of continuous improvement, leading to enhanced operational processes and team engagement.
  • Developed strategic partnerships with key suppliers, ensuring reliability and flexibility in supply during peak demand periods.
  • Streamlined communication channels between supply chain and sales departments, improving forecast accuracy and product availability.
  • Teamed with sales and marketing teams to confirm that product availability meets customer demand.
  • Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
  • Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
  • Frequently inspected production area to verify proper equipment operation.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Observed packing operations to verify conformance to specifications.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Developed comprehensive filing system that significantly improved document retrieval times.
  • Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
  • Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created and managed project plans, timelines and budgets.

Au Pair

Ann Warsop (Private)
Cape Town
08.2020 - 01.2021
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Involved children in caring for household pets and chores.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Monitored children's play activities to verify safety.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Identified warning signs of emotional and developmental problems in children.
  • Supervised children on playground to help develop physical and social skills.
  • Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
  • Implemented daily routine to maintain structure and stability
  • Kept children's areas neat and clean.
  • Improved children''s language skills through engaging conversations and interactive language games.
  • Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
  • Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
  • Played games, worked on puzzles, and read books to young children.
  • Helped children complete homework assignments and school projects.

Remedial Teacher

Eduplus Private School
Bloemfontein
01.2020 - 06.2020
  • Assessed student progress regularly using both formative and summative assessments, making data-driven adjustments to instruction as needed.
  • Developed individualized learning plans for each student to address specific areas of need and foster improvement.
  • Integrated real-world examples into lessons to help students make connections between academic content and their everyday lives.
  • Designed engaging lesson materials aligned with state standards, ensuring comprehensive coverage of required content areas.
  • Established a supportive learning environment that encouraged students to take risks and ask questions during lessons.
  • Enhanced parent-teacher communication by providing regular updates on student progress, challenges, and successes.
  • Boosted standardized test scores for remedial students through focused preparation sessions and tailored test-taking strategies.
  • Promoted critical thinking skills among remedial learners by challenging them with problem-solving activities relevant to course material.
  • Utilized diverse instructional approaches to reach all learners, resulting in increased student engagement and motivation.
  • Collaborated with other educators to share best practices, refine teaching strategies, and improve overall effectiveness in the classroom.
  • Improved reading comprehension for struggling students by implementing targeted remedial instruction.
  • Partnered with standard education teachers from across academic departments.
  • Instructed students with physical and cognitive disabilities.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students.
  • Led activities that developed students' physical, emotional, and social growth.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
  • Redirected students using Positive Behavior Support (PBS).
  • Taught multiple subjects to students with intellectual or emotional disabilities.
  • Encouraged students to take ownership of learning by providing choices.
  • Worked closely with parents and guardians to address students' issues on multiple fronts.
  • Collaborated with other educators to develop instructional strategies.
  • Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
  • Maintained accurate records of student progress and attendance.
  • Developed Individual Education Plans for students with special needs.
  • Planned daily activities to keep students engaged and on track with learning goals.
  • Designed individual education plans to encourage student growth according to different learning abilities and needs.
  • Facilitated small group instruction to address individual learning needs.
  • Developed and implemented behavior management plans to improve student behavior.
  • Promoted memory, cognition and language development with hands-on activities and individualized instruction.

Substitute Teacher (Grade R-3)

Koot Niemann Primary School
Bloemfontein
01.2018 - 12.2019
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.
  • Supervised lunchroom and recess activities.
  • Assisted in organizing and supervising school field trips, enhancing learning through real-world experiences.
  • Provided feedback to students on assignments and tests, offering constructive advice for improvement.
  • Collaborated with teaching staff to share resources and strategies, enhancing overall teaching quality.
  • Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
  • Contributed to positive school culture by participating in extracurricular activities and events.
  • Encouraged critical thinking and problem-solving skills through project-based learning activities.
  • Engaged parents and guardians in their children's learning process through regular communication and feedback.
  • Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
  • Improved learning outcomes with tailored instruction for diverse student needs.
  • Fostered positive classroom environment, managing student behavior and promoting respect.
  • Followed lesson plans designed by absent teachers.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Assisted students in mastering subject material and preparing for tests.
  • Enforced school and class rules to maintain order in classroom.
  • Developed lesson plans to align with grade-level standards and objectives.
  • Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
  • Researched and selected age-appropriate materials and resources for classroom instruction.

After School Teacher (Grade 2)

C&N Oranje P/School
Bloemfontein
01.2017 - 12.2019
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Developed strong relationships with parents, leading to increased involvement in their child''s education.
  • Developed communicative relationships with students and parents to support learning.
  • Developed positive rapport with students of various and diverse backgrounds.
  • Enhanced classroom management skills, resulting in a more focused and productive learning environment.
  • Continuously updated professional knowledge by attending conferences, workshops, and relevant training sessions, ensuring the most current practices were utilized in the classroom setting.
  • Created study guides, research materials and syllabi for students.
  • Administered various reading tests and determined student reading levels based on assessment findings.
  • Delivered audio-visual presentations on various platforms to cater to different learning styles.
  • Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
  • Distributed and collected classroom materials such as worksheets, quizzes, and tests.
  • Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Maintained positive and professional classroom environment throughout school year.
  • Offered supplemental and individualized instruction for at-risk and struggling students.
  • Improved student comprehension by utilizing differentiated instruction techniques.
  • Developed positive rapport with students through empathetic listening and genuine interest in their lives outside of school.
  • Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
  • Observed and monitored children's play activities to promote healthy, safe environment.
  • Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
  • Managed classroom behavior effectively, creating safe and conducive learning environment.
  • Enhanced literacy skills among students with targeted reading activities.
  • Supported students with homework and academic challenges, improving their academic performance.
  • Guided students in setting and achieving personal and academic goals.
  • Designed lesson plans tailored to meet diverse needs of students, enhancing individual learning outcomes.
  • Served as a mentor to new teachers, sharing expertise and providing guidance on effective teaching strategies.
  • Increased parent involvement in children''s education through regular communication and conferences.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.

Au Pair

Nicole Linde (Private)
Bloemfontein
02.2016 - 01.2017
  • Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
  • Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
  • Implemented daily routine to maintain structure and stability
  • Improved children''s language skills through engaging conversations and interactive language games.
  • Kept children's areas neat and clean.
  • Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
  • Provided reliable transportation to various appointments, activities, and outings while maintaining safety standards.
  • Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
  • Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
  • Assisted with housework and after school activities.
  • Implemented creative activities that stimulated child development in areas such as motor skills, cognitive abilities, and social interactions.
  • Developed creative activities to encourage physical, social and emotional growth.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Fostered positive relationships with host family members, creating a harmonious living situation for all involved.
  • Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
  • Transported children safely to school, activities and appointments on time.
  • Assisted in improving children''s academic performance by providing tutoring and homework support.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Played games, worked on puzzles, and read books to young children.
  • Taught children everyday skills and language.
  • Helped children complete homework assignments and school projects.

Video Store Clerk

Planet Video
Bloemfontein
04.2015 - 11.2016
  • Resolved customer complaints professionally, earning repeat business and positive feedback.
  • Increased sales through effective upselling.
  • Implemented an efficient system for checking in returned items, reducing late fees disputes among customers.
  • Processed transactions efficiently, handling cash, credit cards, and gift certificates securely.
  • Educated customers about rental policies to reduce misunderstandings regarding late fees or damaged products.
  • Performed routine maintenance on video rental equipment.
  • Developed strong relationships with regular customers, creating loyalty through attentive service and thoughtful suggestions based on preferences.
  • Balanced daily cash drawer accurately, addressing any discrepancies promptly with management support.
  • Managed special orders for hard-to-find titles or collector''s editions requested by patrons.
  • Trained new employees on company policies and procedures while fostering a supportive work environment.
  • Conducted regular inventory audits to ensure accuracy in stock levels and minimize shrinkage issues.
  • Streamlined inventory management tasks for improved organization and product availability.
  • Collaborated with team members to maintain a clean and welcoming store environment.
  • Participated in regular staff meetings to discuss strategies for improving sales performance and overall store operations.
  • Enhanced customer satisfaction by providing knowledgeable recommendations on movies and games.
  • Organized store displays for optimal visibility and accessibility of popular titles and new releases.
  • Maintained up-to-date knowledge of industry trends, allowing for informed conversations with customers about current films and games.
  • Assisted customers with movie selections, ensuring a personalized experience for each individual.
  • Managed multiple tasks in high-volume environment.
  • Determined clients' needs and helped select appropriate rentals fulfilling requirements.
  • Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Implemented stock control systems for monitoring and requisitioning supplies.
  • Provided callers with product and customer service information to foster brand loyalty.
  • Addressed guest complaints and resolved issues to promote satisfaction.

Education

Diploma - Educare And Remedial Education

Damelin Online Collage
Online
01.2019 - 08.2023

Bachelor of Education - Foundation Phase Education

University of The Free State
Bloemfontein, South Africa
01.2015 - 07.2018

Diploma - ECD/Development/Child Psychology

Alison Online Education
Online (Private)
01.2015 - 11.2015

High School Diploma -

Sentraal Secondary High School
Bloemfontein, South Africa
01.2010 - 11.2014

Skills

Office administration

Customer service

Problem-solving

Attention to detail

Staff management

Office management

Document management

Business administration

Supplies ordering

Employee supervision

Scheduling

Operations management

Operations oversight

Client communication

Verbal and written communication

Inventory control

Task delegation

Vendor management

Resource allocation

Timeline

Administrator

Mostert Fresh Produce
04.2025 - Current

Executive Operations Manager

The Creative Currents PTY Ltd
03.2024 - Current

Senior Restaurant Manager

Elephant and Barrel Pub
07.2023 - 08.2024

Supply Chain Manager & Administrator

Franschhoek Electric
03.2021 - 07.2023

Au Pair

Ann Warsop (Private)
08.2020 - 01.2021

Remedial Teacher

Eduplus Private School
01.2020 - 06.2020

Diploma - Educare And Remedial Education

Damelin Online Collage
01.2019 - 08.2023

Substitute Teacher (Grade R-3)

Koot Niemann Primary School
01.2018 - 12.2019

After School Teacher (Grade 2)

C&N Oranje P/School
01.2017 - 12.2019

Au Pair

Nicole Linde (Private)
02.2016 - 01.2017

Video Store Clerk

Planet Video
04.2015 - 11.2016

Bachelor of Education - Foundation Phase Education

University of The Free State
01.2015 - 07.2018

Diploma - ECD/Development/Child Psychology

Alison Online Education
01.2015 - 11.2015

High School Diploma -

Sentraal Secondary High School
01.2010 - 11.2014

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Marisa CalitzAdministrator