Marisa Allen

Dynamic Retail Area Manager with a proven track record at Bradlows/JD Group, excelling in profitability analysis and team leadership. Spearheaded initiatives that enhanced customer satisfaction and reduced shrinkage, driving significant revenue growth. Adept at budget management and fostering collaborative relationships, inspiring teams to achieve operational excellence and exceed sales targets.

Management, 23, Senior, 1 Months' Notice

• I see myself as an experience leader with a consistent track record of successfully employing the best business practise that improve efficiency, reduce operation cost while increasing productivity.
• I have a professional attitude & the ability to be flexible, handle change in a positive manner.
• I have excellent communication, leadership & organizational skills.
• I am results driven and target orientated and will go the extra mile to ensure targets and deadlines are met on time.
• Personal skills are very important to me & I believe any businesses biggest asset are 'People' – so therefore daily communication & on-going motivation, daily coaching & treating people with respect will get the best out of them.
• I am of a pleasant disposition and I am able to communicate at all levels.
• I am a team player and I do not bend or break under pressure.
• Loyalty is one of my best attributes and I am a very patient person.
• I love communicating and interacting with different types of people and I do my utmost to keep them satisfied.
• I am a quick learner and I am always eager for new and exciting challenges.
• I do have unquestionable ethics & values.
• I have proven leadership experience at a senior management level as well as a strong commercial and business orientation.
• I have the proven ability to display initiative.

Matric, Bergvlam Hoërskool, Nelspruit, 1995, MS Word, Excel, Windows, IMDP - Management in house training, ABC Selling, Train the trainer, Advance Management course, Sap, Performance management, IR Managing the discipline process, Introduction to leadership

• Lionel Weideman, GM Head office, General Manager, 072 441 2807 / 082 315 3309, lionelw@jdg.co.za
• Des Hoffman, GM Head office, General Manager, 082 550 3171 / 013 753 2478, desh@jdg.co.za
• Zahir Maal, Regional Operations Manager, 084 429 8280

White

0

No

No

• Afrikaans
• English

• Business unit manager of the year
• 2001
• 2003
• 2004
• Highest sales achieved for the year
• Highest income generated for financial year
• Financial / Retail Area Manager, 2011
• Va va voom award - best Area Manager with the highest income generators for the financial year of 2011, 2011

• Manage the areas sales budget and interpret emerging trends and opportunities within regions and business units.
• Manage the effective implementation of the sales activities within the Area to achieve the sales budget.
• Implement initiatives to grow top line sales within the business unit, Area and ultimately the Cluster.
• Oversee the implementation of sales action plans and identify out of line areas to ensure that corrective actions are implemented.
• Drive the achievement of targets and promotion of financial services products within the Business Units.
• Monitor and measure the different department achievement of targets and deliverables.
• Manage the Area’s incomes and budget.
• Analyse and evaluate the income stream against the set target and take corrective action if required.
• Monitor and control discounts within the set parameters.
• Monitor and control all rebates within the Company policy.
• Effectively implement the Merchandise and Marketing plans within the Area.
• Manage the implementation of effective promotions and marketing activities within the business unit/Area in order to increase market penetration and market share.
• Manage housekeeping and visual merchandising throughout the area to ensure that high standards are maintained.
• Manage the attraction and retention of the customer base within the Area.
• Manage the usage of prospecting strategies, systems and activities in order to increase the retention of customers and implement plans within the Area to optimise the productivity of stock resources to optimise top line sales.
• Analyse and interpret regional stock trends and co-ordinate the availability of the correct stock and sales mix.
• Manage the process of stock rotation within the Area.
• Oversee the co-ordination of stock movement within the Area.
• Monitor stock levels in accordance with the budget or sales trends and provide direction regarding corrective action if required.
• Manage damaged and phased out stock, obsolete stock.
• Monitor the movement and value of damaged and phased out stock within the set parameters.
• Monitor and evaluate monthly and financial year end and mid-year stock take results.
• Manage the implementation of identification and packing standards for display purposes.
• Identify regional and flair product opportunities.
• Measure financial performance against standards, targets and company averages.
• Analyse and report on performance and profitability of the Area and identify and implement measures to increase performance and profitability.
• Implement measures to control operating expense and controllable expenses in the region.
• Implement action plans to increase the profitability of marginal Business Units.
• Measure the effectiveness of action plans to ensure an increase in profitability.
• Coach all levels of management on methods to be used to increase profitability in the business unit.
• Coach all levels of management on the measurement results to be used to determine ways to improve profitability in the business unit.
• Identify high performing stores and implement measures to enhance productivity.
• Monitor and manage debit order and stop order take up and other financial services products.
• Continuously measure current controllable expenses against year to date budgets.
• Manage the effective implementation of policies, procedures and administration standards within the Area.
• Conduct relevant assessments in the business unit to manage risk and compliance in the different department.
• Manage and monitor the full resolution of escalated Insurance claims.
• Enforce Group policies, procedures and business unit/Area directives and adherence to the legal requirements within all Business Units in the Area.
• Analyse audit reports and take corrective action on out of line areas.
• Monitor and control compliance standards in the Area and identify out of line areas.
• Enforce the maintenance of Occupational Health and Safety requirements (OHASA) within the Area.
• In conjunction with the Business Manager ensure that the Change of Management process is conducted as per the Company’s policies and procedures.
• Manage the key control procedure.
• Monitor and control the Business Units alarm systems in conjunction with the Business Manager.
• Drive awareness of compliance and risk awareness throughout the Area to ensure compliance to company policy and legislation.
• Collaborate with Risk Management in order to understand all aspects of compliance and develop methods to increase compliance.
• Coach management on all aspects of compliance to ensure that non-compliance is eliminated.
• Implement actions that focus on operational excellence within the Area in order to ensure that customers receive optimal service.
• Drive a culture of collaboration and operational excellence throughout the Area to ensure the sustainability of the business unit/area.
• Collaborate with the channel partners in order to ensure the location and layout of Business Units in line with the Cluster’s requirements and brand essence.
• Contribute to the development of customer centricity strategy of the area of responsibility.
• Develop and implement the policy, procedure and standards for excellence in customer centricity to be applied in area of responsibility.
• Develop the business plans for managing and ensuring the uniform implementation of customer service strategies within the Cluster/Area/business unit.
• Continually measure, monitor, analyse and report on the levels of customer satisfaction within the Area/business unit.
• Develop solutions that are aligned to customer’s value chain and needs.
• Provide leadership in customer centricity by communicating the intent and strategy for optimisation of customer satisfaction while acting as the champion through example.
• Recognise and celebrate customer centric behaviour within others.
• Manage colleagues and customers’ expectations and communicate appropriately.
• Act in a customer centric manner that is in line with the service code.
• Utilise the customer resolution centre reports to follow up and resolve all customer complaints within the area.
• Drive the efficient and effective resolution of all customer complaints within agreed parameters and standards.
• Drive compliance to Employment Equity legislation and Skills Development within team.
• Enhance staff retention and identify trends to reduce staff turnover within team.
• Monitor staff satisfaction to reduce risk and meet the business objectives of the organisation.
• Conduct monthly one-on-one sessions with team members.
• Coach and mentor team members.
• Create succession plan within team ensure that medium and long term talent requirements are catered for.
• Manage team development by providing role clarity, allowing them skills diversity, performance managing and developing them appropriately.
• Demonstrate abilities to anticipate and manage change.
• Ensure that team members are customer focused and provide guidance, support or advice in situations where required.

• Age: 47
• Health Status: Excellent
• Date of Birth: 08/23/1977
• Gender: Female
• Nationality: South African
• Marital Status: Partnership