Mario David Venkatsamy
Cape Town
Summary
Efficient Fish Monger with expertise in customer engagement and food safety. Resolves complaints professionally to boost repeat business and maintains hygiene standards through effective team collaboration. Experienced in fast-paced environments, supports high-volume order management while delivering exceptional service. Strong communicator and adaptable team player dedicated to ensuring quality and customer satisfaction. Seafood professional with extensive experience in preparing, filleting, and presenting various types of fish. Adept in maintaining high standards of hygiene and customer service, ensuring fresh, quality products. Familiar with inventory management and stock rotation to minimize waste and maximize sales. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Customer-focused, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
1
1
Language
16
16
years of professional experience
Work History
Fish Monger
Pick n Pay
Cape Town, South Africa
08.2024 - Current
- Resolved customer complaints with professionalism and patience, striving to turn dissatisfied visitors into repeat customers.
- Collaborated with colleagues to ensure smooth operation of the fish shop, sharing tasks and responsibilities effectively.
- Cleaned workstations and sanitised surfaces to maintain hygiene standards for proper food preparation.
Deli / Hot Foods
Pick n Pay
Cape Town, South Africa
08.2024 - Current
- Delivered exceptional customer service by promptly greeting guests and taking orders with a friendly demeanour.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Checked prepared food against order requirements, ensuring customers received fresh, correct items.
- Prepared food to match quality standards and customer expectations.
- Maintained safe hygiene and food handling standards for full compliance.
- Kept food preparation areas sanitised for excellent hygiene standards.
- Supported colleagues during busy periods to ensure timely service, demonstrating strong teamwork and communication skills.
- Welcomed new customers at the restaurant entrance, answered initial questions and took drink orders.
- Maintained clear floors by promptly removing debris and accidents by keeping floor clear of debris.
Manager / Draper / Caterer
Leibrandt Caterers
Cape Town, South Africa
01.2021 - 07.2024
- Managed on-site event operations, overseeing staff and resolving issues promptly, to maintain high service standards.
- Managed on-site teams' operations, sourced materials and handled problems and feedback from clients, promoting a positive brand image.
- Delivered on-site catering services for events ranging from intimate gatherings to large-scale corporate functions.
- Coordinated food service stations, setup and tear-down of furniture and equipment to organise smooth workflow.
- Engaged with guests during events, offering personalised service that contributed to a positive dining experience.
- Cleaned surfaces thoroughly to ensure hygiene standards were met., cleaned cookware and sanitised utensils to meet health and safety standards.
- Collected and disposed of soiled linen to maintain orderliness at events., serving utensils and trays from dining areas to maintain cleanliness and organisation throughout events.
- Modified event plans in response to unexpected changes, ensuring seamless operations and client satisfaction. to accommodate last-minute changes.
- Coordinated decorations and accessories for parties, weddings and media events, creating memorable atmospheres that aligned with client visions.
- Designed innovative event themes and concepts, enhancing brand visibility and attendee engagement.
- Sourced and selected décor and event materials in line with clients' vision and budget requirements.
- Negotiated costs with suppliers to maximise event budget.
- Costed events within bespoke budgets, providing clear pricing breakdowns.
- Oversaw the work of kitchen helpers to ensure efficient kitchen operations. ensuring kitchen helpers kept spaces clean, stocked and tidy.
Sawing Machine Operator
Fabian's Wood Work
Cape Town, South Africa
01.2019 - 12.2020
- Adjusted machine settings for specific tasks, ensuring precision in the final wood product dimensions and quality.
- Took accurate measurements with precision tools and callipers to achieve exact size and shape requirements.
- Conducted regular maintenance checks on all woodworking equipment to uphold safety standards and prolong machinery life.
- Collaborated with workshop teams to aid production progress and achieve completed products within target timeframes.
Machine Operator Supervisor
Trio Plastics
Cape Town, South Africa
01.2011 - 12.2018
- Directed work order process from start to finish to meet customer delivery dates.
- Responded to production issues swiftly, minimising downtime and ensuring timely order fulfilment.
- Planned and communicated daily manufacturing tasks and targets.
- Gave clear staff instruction to achieve production output.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Provided guidance and training to team members to develop skills and improve work results.
- Checked work throughout production phases for good quality control.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Conducted regular process audits to maintain compliance with industry standards and regulations, mitigating risk of non-compliance penalties.
- Logged daily manufacturing activities and prepared reports for management.
Education
NVQ Level 4 - NSC: BU
South West Gauteng College
Gauteng01-2008
Skills
- Food safety
- Hygiene compliance
- Fresh food preparation
- Quality control
- Inventory management
- Equipment maintenance
- Customer service excellence
- Customer service
- Team collaboration
- Communication skills
- Attention to detail
- Time management
- Team Leadership
Languages
English, Afrikaans
First Language
Timeline
Fish Monger
Pick n Pay
08.2024 - Current
Deli / Hot Foods
Pick n Pay
08.2024 - Current
Manager / Draper / Caterer
Leibrandt Caterers
01.2021 - 07.2024
Sawing Machine Operator
Fabian's Wood Work
01.2019 - 12.2020
Machine Operator Supervisor
Trio Plastics
01.2011 - 12.2018
NVQ Level 4 - NSC: BU
South West Gauteng College