Summary
Overview
Work History
Education
Skills
Additional Information
Academic / Inhouse Training
References
Timeline
Generic
Mario Todd

Mario Todd

Assistant Retail Manager
Clearwater, Roodepoort

Summary

My key objective in life is to maintain a level of client trust and confidentially – to always be committed, prompt, courteous and compassionate and always respect customers / clients and fellow colleagues.


It is important for me to be trustworthy, reliable, energetic and enthusiastic about my work. Always live my life with passion – achieve my goals every day – always provide service above expectations – we need to always put people first and make a difference – Customers needs to be the centre of any business !

We need to exhibit competence and skill to benefit our customers.


We need to always inspire, encourage, enrich and empower and create passion to impact and influence our environment and those affected by it.


I want to utilize my abilities in every way possible for me to ensure a multi-beneficial future for my employer and myself.

Overview

45
45
years of professional experience
17
17
years of post-secondary education

Work History

Assistant Retail Store Manager

CUM Books - Clearwater
Clearwater, Roodepoort
06.2018 - Current
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored security to protect employees, customers and property.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Introduced new products or services, increased marketing activities and improved customer service to drive sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Trained and managed associates in customer service and sales techniques.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Assisted store manager in meeting standards for customer service and quality.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Investigated market to identify seasonal trends and forecast consumer needs.
  • Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
  • Monitored over 6 employees' day-to-day activities and made plans to rectify issues.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.

Credit Assessor / Senior Legal Collector

First Rand Bank (FNB)
Johannesburg
02.1999 - 06.2020

Supervisor

Cum Books - Clearwater Mall
Clearwater, Roodepoort
10.2017 - 05.2018

Accountant / Financial Manager

Konica Minolta Corp Solutions (Harviglo)
Fairlands
10.2014 - 04.2018

Store Manager

Cum Books - Northgate
Northgate
07.2016 - 09.2017

Super

CUM Books - Clearwater
Clearwater, Roodepoort
12.2015 - 06.2016

Representative (Contract Worker)

Creflo Dollar Ministries, South Africa
Randparkridge
06.2015 - 11.2015

Bookkeeper (Contract Worker)

Meg Air (Pty) Ltd
Lichtenburg
11.2014 - 01.2015

Legal Accounts Manager

LAW Krugersdorp
Krugersdorp
02.2007 - 03.2008

Credit Management (Lega/ Collections) Manager

Van der Venter Majopelo Attorneys
Randburg
04.2003 - 02.2007

System Administrator /Research and Development Manager

Wes bank - Bank City
Bank City, Johannesburg
07.2000 - 03.2003

Customer Service Consultant

First Rand Bank
Johannesburg
02.1999 - 06.2000

Administrator Assistant

Fetchter and Fecter (Furniture Company)
Knysna
12.1996 - 08.1997

Customer Care Consultant

Rikki's Tours and Taxi's
Knysna
01.1996 - 11.1996

Manager

Louw Meat Market
Springs
07.1995 - 12.1995

Youth Worker

PPC Edelweiss Tabernacle
Springs
01.1994 - 06.1995

Education

High School Diploma -

Knysna High
20 Long St, Knysna, 6571
01.1980 - 12.1992

Bachelor of Theology - Theology

South African Theological Seminary
37 Grosvenor Rd, Bryanston, Sandton, 2152
06.2016 - 01.2020

Skills

Business Development

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Additional Information

Attributes :


· Computer Literate : Good computer Knowledge : MS Outlook, Excel and Word

· Excellent verbal and written communication

· Self discipline and self motivated

· Great negotiation skills and persuasive

· Stress tolerance

· Tenacity and resilience

· Customer service oriented

· Hard working : organized, dependable, sociable and display openness

· Highly motivated and have the ability to associated with people of all cultures, beliefs and personalities

Academic / Inhouse Training

     

SAGE Pastel /   Accounting /SAP

Accounting   Made Easy 

Coaching   skills 

NCR New   Credit and Legislation 

Interactive   Management 

Communication   in workplace 

Stock   management 

Customer   Interaction 

Stress   Management 

Office   Administration 

Personal   management 

Business   Practice 

Business and   Industrial law 

Organizational   Behaviour 

Principles of   Law 

Finance and   Accounting 

Telephone   Techniques 

Actual Sales 

Development   Knowledge 

Housekeeping   (Retail) 

References

 

Nielen van   Heerden  +27   72 100 2003

Gerelize Verwey + 27   79 392 6001

Wouer   Ackerman + 27   83 339 6681

Johan Visagie   +27   74 423 1838

Liezl Blacquierie  + 27   82 921 9866

Magda Malan  +27   81 253 4009

Timeline

Assistant Retail Store Manager

CUM Books - Clearwater
06.2018 - Current

Supervisor

Cum Books - Clearwater Mall
10.2017 - 05.2018

Store Manager

Cum Books - Northgate
07.2016 - 09.2017

Bachelor of Theology - Theology

South African Theological Seminary
06.2016 - 01.2020

Super

CUM Books - Clearwater
12.2015 - 06.2016

Representative (Contract Worker)

Creflo Dollar Ministries, South Africa
06.2015 - 11.2015

Bookkeeper (Contract Worker)

Meg Air (Pty) Ltd
11.2014 - 01.2015

Accountant / Financial Manager

Konica Minolta Corp Solutions (Harviglo)
10.2014 - 04.2018

Legal Accounts Manager

LAW Krugersdorp
02.2007 - 03.2008

Credit Management (Lega/ Collections) Manager

Van der Venter Majopelo Attorneys
04.2003 - 02.2007

System Administrator /Research and Development Manager

Wes bank - Bank City
07.2000 - 03.2003

Credit Assessor / Senior Legal Collector

First Rand Bank (FNB)
02.1999 - 06.2020

Customer Service Consultant

First Rand Bank
02.1999 - 06.2000

Administrator Assistant

Fetchter and Fecter (Furniture Company)
12.1996 - 08.1997

Customer Care Consultant

Rikki's Tours and Taxi's
01.1996 - 11.1996

Manager

Louw Meat Market
07.1995 - 12.1995

Youth Worker

PPC Edelweiss Tabernacle
01.1994 - 06.1995

High School Diploma -

Knysna High
01.1980 - 12.1992
Mario ToddAssistant Retail Manager