Mario Smit

Setup and installation of new computers, printer and scanners. Compiling of databases from the info supplied by new customers, installation of network points, training of the clients staff and managers. Remote/ phone support and sales of software/ hardware.

• Established and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Configured systems according to prescribed software and hardware frameworks.
• Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
• Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
• Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
• Participated in on-call rotation to ensure 24/7 availability of technical support.
• Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
• Proved successful working within tight deadlines and a fast-paced environment.
• Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
• Improved IT support efficiency, creating detailed documentation for common issues and solutions.
• Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
• Installed and configured operating systems and applications.
• Configured and tested new software and hardware.
• Configured hardware, devices, and software to set up work stations for employees.
• Created user accounts and assigned permissions.
• Researched and identified solutions to technical problems.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Tested new software and hardware prior to deployment.
• Patched software and installed new versions to eliminate security problems and protect data.
• Generated reports to track performance and analyze trends.
• Offered assistance in implementing and developing training programs.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.

• Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
• Trained and developed staff members, enhancing overall workforce competency and productivity levels.
• Coordinated with suppliers to ensure timely delivery of raw materials, reducing lead times for production orders.
• Reduced machine downtime through regular preventive maintenance and timely repairs.
• Collaborated with sales and marketing teams to align production goals with market demands, increasing revenue potential.
• Achieved on-time delivery of products by closely monitoring production schedules and coordinating with various departments.
• Negotiated contracts with vendors for cost-effective procurement of raw materials, parts, and services essential to factory operations.
• Boosted employee morale by fostering a positive work culture, promoting open communication, and recognizing outstanding performance.
• Streamlined inventory management, resulting in reduced waste and improved cost control.
• Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
• Led cross-functional teams to identify areas for improvement, driving continuous process enhancements within the facility.
• Facilitated open communication between all factory departments, leading to increased collaboration and more efficient problemsolving.
• Coordinated with other departments to align production with customer requirements.
• Utilized data analysis tools to identify and resolve production issues.
• Evaluated employee performance and provided feedback and training as needed.
• Created and oversaw production schedules and adjusted as needed to meet deadlines.
• Analyzed production data and prepared reports for senior management.
• Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
• Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
• Scrutinized production output and identified areas for improvement.

Setup and installation of new computers, printer and scanners. Compiling of databases from the info supplied by new customers, installation of network points, training of the clients staff and managers. Remote/ phone support and sales of software/ hardware.

• Established and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Configured systems according to prescribed software and hardware frameworks.
• Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
• Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
• Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
• Participated in on-call rotation to ensure 24/7 availability of technical support.
• Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
• Proved successful working within tight deadlines and a fast-paced environment.
• Facilitated seamless hardware upgrades for enhanced system performance, carefully planning and executing component replacements.
• Improved IT support efficiency, creating detailed documentation for common issues and solutions.
• Streamlined software deployment, ensuring compatibility and minimal disruption with thorough pre-deployment testing.
• Installed and configured operating systems and applications.
• Configured and tested new software and hardware.
• Configured hardware, devices, and software to set up work stations for employees.
• Created user accounts and assigned permissions.
• Researched and identified solutions to technical problems.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Tested new software and hardware prior to deployment.
• Patched software and installed new versions to eliminate security problems and protect data.
• Generated reports to track performance and analyze trends.
• Offered assistance in implementing and developing training programs.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.

Position:

· January 2012 – March 2013 - Bellville Branch Manager

· April 2013 – May 2015 - Benoni Branch Manager/ National Stock & Training Manager/ Gauteng Area Manager

· June 2015 – January 2016 - Bloemfontein Branch Manager/ Free state/ Northern Cape Area Manager.

· February 2016 – May 2016 - Assistant Receiving & Distributions manager – Deeghuys Warehousing & Distribution.

· June 2016 – May 2018 - Business support manager/ Coastal Area Manager/ Head of I.T.

Duties at Deeghuys:

· Branch Manager

- Opening & Closing of Store

- Stock Management – Receiving stock, Stock Takes, Customer Orders, Stock Ordering

- Making sure all products are merchandised and visible on shop floor.

- Cashing up tills

- Banking of daily takings

- Doing Voids/ Refunds

- Staff Control

- Staff Payroll

- Working out cleaning schedule, lunch roster and off days.

- Communicating to HR regarding staff issues, dealing with warnings and disciplinary hearings.

· National Stock & Training Manager/ Area Manager

- Making sure branch managers follow all procedures as given to them by Area Manager

- Doing Monthly Stock takes in all branches nationwide.

- Training all new staff and management joining the team.

· Assistant Receiving & Distributions Manager

- Receiving Store orders and sorting picking/ pallet configuration for the warehouse staff.

- Checking stock before dispatching to stores

- Receiving and checking of stock deliveries from suppliers.

· Business Support Manager/ Head of I.T.

- Since 2013 I was the person to assist with all new store openings, training new staff and assisting for the first week or so the get the store up and running.

- Merchandising all new stores.

- Ordering and arranging all I.T. related items for new stores.

- Arranging for networks to be installed.

- Leasing with our system support company for all necessary changes needed to be done on the system to incorporate the new stores.

- Maintaining the entire companies “codes” and data capturing.

Loading and setting up of all promotions running nationwide.

• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed budget implementations, employee evaluations, and contract details.
• Formulated policies and procedures to streamline operations.
• Developed and implemented strategies to increase sales and profitability.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
• Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
• Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
• Assisted in recruiting, hiring and training of team members.
• Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
• Built long-term supplier relationships with vendors to establish quality and competitive pricing.
• Maintained complete documentation and records of all purchasing activities.
• Collaborated with internal departments to better understand needs and determine purchasing requirements.
• Forecasted purchasing trends and improved merchandising strategies.
• Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
• Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
• Maintained key item stock levels and wrote or expedited purchase orders.
• Continuously monitored industry trends to identify new supply sources that could potentially improve overall procurement efficiency.
• Developed and improved account relationships.
• Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
• Achieved cost savings by identifying opportunities for consolidation and bulk purchasing across departments.
• Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
• Streamlined purchasing processes by implementing efficient systems and procedures for order management.
• Increased supplier efficiency by negotiating contracts and maintaining strong relationships with vendors.
• Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
• Improved inventory management by conducting regular audits, analyzing usage patterns, and implementing demand forecasts.
• Improved supplier relationships by establishing regular communication channels, resulting in enhanced product quality and reliability.
• Resolved procurement challenges, leveraging strong problem-solving skills and in-depth knowledge of supply market.
• Supported new product launches by ensuring timely availability of required materials, aligning with project timelines.
• Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
• Coordinated with quality control teams to address and rectify any product issues, maintaining high standards of quality.
• Played key role in contract negotiations, achieving favorable terms that supported company's budgetary objectives.
• Managed and maintained purchase orders and invoices.
• Placed orders for merchandise consistent with quality, quantity and other specification requirements.
• Prepared and analyzed reports to track inventory and purchasing trends.
• Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
• Researched and identified new suppliers and vendors.
• Collaborated with sales team to identify and fulfill customer needs.
• Established relationships with vendors to secure competitive pricing and discounts.
• Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
• Evaluated product quality and vendor performance to maintain quality standards.
• Devised and implemented policies and procedures for purchasing and inventory control.
• Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
• Analyzed sales and inventory data to determine purchasing needs and reorder points.
• Communicated with suppliers to negotiate best pricing on apparel and accessories.
• Developed and managed budgets for purchasing and projected purchasing needs.