Mario Job
Customer Support
Cape Town
Summary
Proven Customer Support Officer with a track record of enhancing customer satisfaction at Customer Support. Expert in Customer Inquiry Management and adept at creating positive outcomes from negative feedback. Demonstrated ability to manage high call volumes with professionalism, significantly contributing to the company's online reputation. Skilled in customer-facing web design, ensuring an intuitive user experience.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Support Officer
Customer Support
02.2020 - Current
- Recommended products to customers, thoroughly explaining details.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
- Contributed positively to the organization''s online reputation by promptly addressing negative reviews or comments from dissatisfied customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Complete High School - IT Systems Management
Macarenco Polytechnic Institute
Angola/LuandaSkills
Customer-facing web design
Certification
ADVANCED EXCEL
Timeline
Computer networks
05-2022
ADVANCED EXCEL
03-2021
Customer Support Officer
Customer Support
02.2020 - Current
Complete High School - IT Systems Management
Macarenco Polytechnic Institute
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