Mario Coetzee
Automatic Door Technician
Roodepoort
Summary
Dynamic technician with a proven track record, excelling in system troubleshooting and customer service. Enhanced operational efficiency through strategic maintenance and training initiatives, achieving significant improvements in customer satisfaction. Adept at problem-solving and fostering strong client relationships, ensuring timely and effective resolutions to technical challenges.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Technician
MLCG Projects and Solutions
12.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Optimized operational workflows by integrating cutting-edge technology solutions.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Supported project management teams with expert technical advice, contributing to successful project completions.
Sales Representative
Dormakaba
03.2019 - 09.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Exceeded sales targets through effective planning and goal setting.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Streamlined sales process, reducing time from lead to close.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
Technician
Dormakaba
04.2008 - 02.2019
- Enhanced team productivity with thorough training on new technologies and procedures.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Liaised with internal departments to optimize productivity and efficiency.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Supported project management teams with expert technical advice, contributing to successful project completions.
Education
High School Diploma -
Roodepark
Roodepoort, South Africa 04.2001 -
Skills
Maintenance and repairs
Problem-solving
Customer service
Equipment maintenance
Installation and repair
System troubleshooting
Works Well Under Pressure
Written/Verbal communication
Multitasking and organization
Customer interaction
Work Planning and Prioritization
Deadline oriented
Customer rapport
Complex Repairs
Timeline
Technician
MLCG Projects and Solutions
12.2023 - Current
Sales Representative
Dormakaba
03.2019 - 09.2023
Technician
Dormakaba
04.2008 - 02.2019
High School Diploma -
Roodepark
04.2001 -
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