Marin Mystery Pretorius

• Admin (Assisting Clients with their claims, saving documents to file)
• Dairy Planning (Scheduling urgent follow-ups)
• Filestream (Reviewing new instructions, managing case load, drafting court documents, and updating clients)
• Handled customer queries and complaints professionally, maintaining good relations.
• Managed high-volume tasks in dynamic and fast-paced environments.
• Saving court documents to files from the OCMC portal
• Liase with Solicitors (Drafting Consent orders and Default Judgements, enter negotiations and liability offers)

• Managing the Query Mailbox with queries from the motor damage and personal injury departments.
• Creating spreadsheets in Excel to manage daily reports.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Completed duties to deliver on targets with accuracy and efficiency.
• Worked on the following systems:

Claim Centre V5, Claim Centre V9, 360 Portal, MID Portal, AudaExpress, NS Genius, Thrifty OLB Portal, Egress Portal, Quantex Portal, Davies Group Portal, ActiveWeb Portal.

Reason for leaving: Secondment position ended, moved over to a new position within the company.

• Do daily statistics on the medical mailbox and sales support list
• Set up motor damage claim files
• Set up uninsured loss claim files
• Set up injury claim files
• Save all incoming emails related to medical reports, medical appointments, and medical updates regarding personal injuries to the Filestream system
• Action medical reports and appointments for personal injury claims on Filestream.
• Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
• Drafting letters to Clients, Direct Line Group, Third Parties, and third-party insurers
• Update client invoices on Filestream
• Claim searches on vehicle registrations
• Claim searches on the client's information
• Instructing medical agencies to assist with medical appointments and reports
• Assisting handlers with Cue and MID searches
• Giving training to the team on different system processes
• Worked on the following systems:

Filestream, OIC Portal, MOJ Portal, Medco site, MID site, Greencliff

Reason for leaving: Moved over to a secondment position within the company, daily statistics on the medical mailbox, and sales support list

• Set up motor damage claim files
• Set up uninsured loss claim files
• Set up injury claim files
• Save all incoming emails related to medical reports, medical appointments, and medical updates regarding personal injuries to the Filestream system
• Action medical reports and appointments for personal injury claims on Filestream.
• Drafting letters to Clients, Direct Line Group, Third Parties, and Third third-party insurers
• Update client invoices on Filestream
• Claim searches on vehicle registrations
• Claim searches on clients
• Instructing medical agencies to assist with medical appointments and reports
• Assisting file handlers with the running of Cue and MID searches
• Giving training to the team on different system processes
• Worked on the following systems: Filestream, OIC Portal, MOJ Portal, Medco site, MID site, Greencliff
• Reason for leaving: Moved over to a secondment position within the company