Marina Snyman
Sales/ IT Recruitment Freelancer
Summary
Focused Independent Sales Representative possessing strong problem-solving skills. Offering 20-year background identifying opportunities and growing sales base by establishing strong customer relationships. Team player with winning attitude and a passion for trading.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Director of Sales (Own Business)
Provisor Consulting (Pty) Ltd
Rustenburg
04.2021 - Current
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Consulted with product development teams to enhance products based on customer interest data.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Identified issues, analyzed information and provided solutions to problems.
- Negotiated, prepared and signed contracts with clients.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Identified revenue opportunities by collaborating with distribution partners.
- Identified business development challenges and customer concerns for proactive resolution.
- Increased product sales and brand exposure by developing new packaging, collateral and sales materials and optimizing target audience reach.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Conducted trials and tests of marketing channels such as paid acquisition, social media and fresh content creation.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
- Developed insights on marketing campaigns to assess performance against goals.
- Recruited and hired experienced contractors to complete projects on time and within budget requirements.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Advocated for and advertised products in field.
- Prepared, checked and coordinated documentation to support component design and application.
- Recruited, placed and oversaw project staff for optimal project results.
Business Office Manager
Provisor Consulting (Pty) Ltd
Lonehill
05.2017 - 12.2018
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Maximized cash flow through optimal billing and collection processes.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Utilized company's accounting systems to review reports and prepare assessments.
- Delivered performance reviews, recommending additional training or advancements.
- Attended meetings with bookkeeper to enhance knowledge of bookkeeping functions and other financial duties.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Managed overstocking, restocking and inventory control procedures during day shift.
- Oversaw maintenance store equipment, printers and fax machines.
Account Manager/IT Recruitment Consultant
SQLDB Technology Solutions (Pty) Ltd
Sunninghill
01.2007 - 01.2010
- Delivered engaging and polished presentations to build connections with potential clients and distinguish IT business from competitors.
- Secured high-value accounts through consultative selling, effective client solutions and promoting compelling business opportunities.
- Educated clients on new IT products or services to increase clients engagement with brand.
- Listened attentively to client feedback to create stronger relations and shape business.
- Liaised with external clients and internal departments to provide and gather information for client requirements to be met.
- Recommended brand products and services to clients to encourage repeat purchases and foster client loyalty.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Leveraged existing client and contractors yearly contract renewals.
- Developed pipeline to monitor sales progress and boost company revenue.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Managed the accounts, established and built relationships with the various Recruitment Consultants responsible for recruitment in the various verticals.
- Engaged with the Personnel Consultants to ensure a clear understanding of what the requirements are and explained the latter in detail to the internal delivery team.
- Approved the skills matrix produced for every role as well as the interview questionnaire drafted for the specific IT role to ensure consistency in the evaluation process.
- Ensured regular contact with feedback from the candidates and Personnel Consultants.
- Reported back to the Managing Director on the progress and status of business development.
- Coordinated all aspects of the recruitment process and ensured that all contractual, human resources and admin aspects are taken care of.
- Addressed any disputes or problems with the Managing Director.
- Worked with a high sense of urgency as part of a team to meet ICT tender deadlines.
- Supported management in developing and implementing personnel policies and procedures.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Specialized in recruiting well-qualified IT candidates.
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated incoming job requisitions and applications.
- Explained human resources policies, procedures, laws, standards and regulations to each employee.
- Verified applicant references and employment details.
- Oversaw full cycle recruiting for 30 vacancies each quarter.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Supported programs by preparing worksheets, gathering communication materials and coordinating meetings.
- Hired employees and initiated new hire paperwork process.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Sales Executive
Guru Publishing
Sandton
02.2006 - 12.2006
- Achieved new corporate subscription sales through face to face client meetings.
- Generated four solid meetings per day with new clients through cold calling.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Obtained referrals for new business.
- Built up a database of client contacts on the company's CRM System.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Represented the magazine at networking conferences.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Advertised and marketed new publications within tight deadlines.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Assisted the editor with ideas and suggestions of “Guru's” to interview for articles in the magazine.
- Maximized customer retention by resolving issues quickly.
- Sourced client feedback on the content of each edition and made editorial suggestions for future publications.
- Followed up with existing customers to provide additional support and address concerns.
- Increased print subscriptions through regular brainstorming for innovative ideas.
- Responded to telephone and in-person requests for information.
- Maintained organized, presentable merchandise to drive continuous sales.
Sales Executive
Servatech Limited
Wakefield
01.2004 - 01.2006
- Analyzed past sales data and team performance to develop realistic sales goals.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Held meetings with directors to identify techniques to overcome sales obstacles.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships telephonically.
- Directed sales support staff in administrative tasks to help account managers close deals.
- Developed and led sales training initiatives for telesales employees.
Customer Support Representative
Call Centre Nucleus
Woodmead
01.2003 - 12.2003
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Provided internet, email and web support to customers remotely
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Documented customer interactions in computer system and assisted cross-functionally with technical support to deliver high-quality customer service.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Connected with customers to address questions and resolve issues through phone and email.
- Conducted market surveys.
Telesales Consultant
MJL Communications
Pretoria
12.2001 - 01.2003
- Promoted Samsung PABX products and services through marketing campaigns.
- Conducted database research to identify potential leads and determine contact information.
- Completed daily cold calling and outreach to build sales pipeline.
- Qualified leads and set up customer appointments for outside sales team.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Asked pertinent questions to understand customer requirements.
- Recorded contact information of customers and potential customers in internal database.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Followed up with customers to solicit further sales.
- Answered calls, took messages and transferred calls to correct individuals.
- Assisted the service team with PABX faults follow-ups.
Education
High School
Brits 01.1996 - 12.2001
Skills
Recruitment
Timeline
Director of Sales (Own Business)
Provisor Consulting (Pty) Ltd
04.2021 - Current
Business Office Manager
Provisor Consulting (Pty) Ltd
05.2017 - 12.2018
Account Manager/IT Recruitment Consultant
SQLDB Technology Solutions (Pty) Ltd
01.2007 - 01.2010
Sales Executive
Guru Publishing
02.2006 - 12.2006
Sales Executive
Servatech Limited
01.2004 - 01.2006
Customer Support Representative
Call Centre Nucleus
01.2003 - 12.2003
Telesales Consultant
MJL Communications
12.2001 - 01.2003
High School
01.1996 - 12.2001
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