Marilyn Pontsho Ramaboa
Banker
Soshanguve
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work History
ATM Custodian / Cash Consultant
Standard Bank
08.2023 - Current
- To ensure the availability of a fully functional Automated Teller Machine (ATM)/Automated Note Acceptor (ANA) service to clients including the custody and balancing of ATM/ANA cash, processing of ATM/ANA deposits and handling of ATM/ANA computer reports.
- To understand and manage the risks associated with the custody of ATM's/ANA's through an effective system of controls.
- To maintain a high level of integrity and ethical standards and provide high quality supply of bank notes via ATM's.
Broker Client Care Advisor
Momentum
04.2022 - 07.2023
- Company Overview: Momentum Service and Client Retention
- Dealing with the employer's clients in all levels in a competent, efficient and professional way, in accordance with quality standards that are in place and in accordance with the values of the employer.
- Accepting full responsibility for all telephone calls and messages to the department. This includes the timeous completion of any accompanying transaction whether by computer or otherwise.
- Attending the scheduled training courses and successfully achieving the required number of credits by a representative of a financial services provider, for the purpose if the Financial Advisory and Intermediary Services Act.
- Momentum Service and Client Retention
Outbound Sales Advisor
OUTsurance
07.2021 - 03.2022
- Attention to detail/Quality orientated
- Deadline and results orientated/Work standards
- Initiative
- Enthusiastic and passionate about the job and company
- Effective at planning and organisation/Work management
- Teamwork/Collaboration
- Judgement/Problem solving
- Adaptability
- Integrity
- Tolerance for stress
Team Leader Sales
Nedbank
04.2018 - 06.2021
- Company Overview: Nedbank Retail
- Ensure that sales targets are met.
- Drive needs-based selling by ensuring sales resources embed learning programmes and ethos.
- Ensure growth of the main banked client base through direct team by driving cross selling and upselling opportunities.
- Understand client needs and deliver great client service to ensure client satisfaction.
- Ensure that clients are acknowledged by sales team and directed upon arrival.
- Develop relationships with stakeholders through sharing referrals and collaborative check-ins.
- Build trusting working relationships with subordinates, managers and support departments through regular engagements.
- Drive successful client engagements through contacting clients for feedback and/or client/banker observations.
- Optimise client flow through effective management of the Day-0 On boarding process.
- Support the achievement of the business strategy, objectives and values.
- Achieve business unit goals through capacity management.
- Manage and track staff performance and apply corrective action where applicable.
- Stay abreast of developments in field of expertise.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
- Manage staff resources to ensure team efficiency, productivity and full participation.
- Ensure direct report team deliver world class service by effective use of client experience measurement tools.
- Allocate and review work to subordinates with clear accountability and take corrective action where necessary.
- Encourage collaboration and ensure that the team has various networking opportunities with mono-lines and clients.
- Drive sales initiatives and motivate direct reports to fulfil sales requirements.
- Motivate and coach sales team to achieve their targets.
- Ensure direct report team deliver world class service by effective use of client experience measurement tools.
- Ensure transformational targets are met.
- Contribute to the Nedbank Culture building initiatives.
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes, models and systems through agile thinking.
- Nedbank Retail
Branch Controller
First National Bank
03.2017 - 03.2018
- Company Overview: FNB Branch Banking
- Connect with internal/external customers by living up to our brand promise of 'how can we help you' at all times.
- Converse with internal/external customers in a way that they fully understand and provide helpful solutions and products based on our customers' needs.
- Conduct themselves in an ethical manner at all times.
- Take ownership of solving our customers' problems or queries as efficiently and quickly as possible.
- Adhere to the TCF (Treating Customers fairly) principles in all that you do.
- Understanding key business drivers and how to leverage these to increase market share.
- Ensure effective control of activities in support of cost containment and reduction aligned to target and budget goals.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Ensure full understanding and impact of Compliance with governance in terms of legislative and audit requirement.
- Maintenance of expert knowledge to drive and achieve short- and long-term goals.
- Drive improvement of operational efficiencies, processes and procedures to ensure ultimate delivery of superior quality customer experiences on an ongoing basis and monitor that workflow achieves operational requirements.
- Escalate service failure of SLA agreements to the relevant stakeholders.
- Optimize use of Business Intelligence systems to improve business decisions.
- Demonstrates behaviour in support of the organizational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing role specific training.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
- Plan and manage performance, skills development, employment equity, talent and culture of direct reports to achieve efficiencies and increase competencies.
- FNB Branch Banking
Branch Administrator
First National Bank
12.2012 - 10.2016
- Company Overview: FNB Branch Banking
- Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
- Drive significant growth and profitability in the context of cost management.
- Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
- Manage existing clients and grow portfolio through making contact and generating leads.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
- Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
- Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets.
- Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business.
- Maximise cross sell opportunities and strengthen client relationships.
- Identify report and mitigate operational risk at a product, process and/or channel level within a business unit.
- Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis.
- Manage SLA agreements for the Business in line with business objectives.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
- Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
- Support effective teamwork within the function. Participate and collaborate across teams.
- Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams to improve innovation, achieve efficiencies and increase competencies.
- Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.
- FNB Branch Banking
Multi Skilled Consultant
First National Bank
05.2011 - 12.2012
- Company Overview: FNB Branch Banking
- Identifies and utilizes opportunities to increase market share.
- Applies product knowledge to achieve sales results.
- Be ready to serve the customer and look professional.
- Understand the needs and wants of the customer.
- Provide customers with solutions and alternatives to satisfy their needs and wants (sell and cross sell).
- Provide the customers with all information required to make an informed decision.
- Help the customer understand how best to use the bought solutions to ensure that customers are served promptly and efficiently.
- Provide proper and correct product information to customers.
- Adherence to FNB Golden Rules.
- Execute activities within risk and compliance requirements.
- Provide proper and correct product information.
- Correct and error free execution of sales processes (Leads, campaigns, opening of accounts, up sell, cross sell and overdraft).
- Achieve competence against all key results are required.
- Ensure annual/sick leave is updated.
- FNB Branch Banking
Bank Teller
First National Bank
02.2009 - 05.2011
- Company Overview: FNB Branch Banking
- Achieve net profit growth for business.
- Manage average Rand value of differences to minimise losses to the business.
- Manage the Service Quality of the Branch through the Branch's Service Quality Balanced Scorecard.
- Manage the migration of accounts from transactional to Self Service.
- Compliance with procedures and processes contained in the Golden Rules.
- Manage the efficiencies for teller through number of differences and average number of transactions.
- Manage own development to increase own competencies.
- FNB Branch Banking
Education
National Certificate Banking Services Certificate - Economic Fundamentals in the Investment Environment, Fundamental Principles of Basic Accounting and Investment, Personal Financial Advisory Services, Financial Legislative Requirements, Financial Banking and Insurance Concepts, Deposit and Business Principles, Fit and Proper
Milpark Business School
Regulatory Examinations - undefined
Leselo
Grade 12 - undefined
Mabopane High School
Fraud Accounting and Fraud Examination - undefined
Coursera
No Degree - Agile Scrum Foundation
Deviare
Johannesburg, South Africa 04.2001 -
Skills
Cash handling expertise
Reliability and punctuality
Record keeping accuracy
ATM maintenance proficiency
Excellent communication
Banking regulations
Teamwork and collaboration
Customer service
Security awareness
Safety practices
Client relationship management
Financial transactions processing
Problem-solving abilities
Coursework
- Coursera, Fraud Accounting and Fraud Examination, 01/2024
- Coursera, CyberSecurity for Everyone, 03/2024
- Coursera, Introduction to CyberSecurity Fundamentals, 04/2024
Secondary Education
Grade 12, Mabopane High School, 1999
First Names
Marilyn Pontsho
Transport
Own car
Personal Information
- Citizenship: South African
- Date of Birth: 03/27/82
- Driving License: Code B
- Marital Status: Divorced
Timeline
ATM Custodian / Cash Consultant
Standard Bank
08.2023 - Current
Broker Client Care Advisor
Momentum
04.2022 - 07.2023
Outbound Sales Advisor
OUTsurance
07.2021 - 03.2022
Team Leader Sales
Nedbank
04.2018 - 06.2021
Branch Controller
First National Bank
03.2017 - 03.2018
Branch Administrator
First National Bank
12.2012 - 10.2016
Multi Skilled Consultant
First National Bank
05.2011 - 12.2012
Bank Teller
First National Bank
02.2009 - 05.2011
No Degree - Agile Scrum Foundation
Deviare
04.2001 -
Regulatory Examinations - undefined
Leselo
Grade 12 - undefined
Mabopane High School
Fraud Accounting and Fraud Examination - undefined
Coursera
National Certificate Banking Services Certificate - Economic Fundamentals in the Investment Environment, Fundamental Principles of Basic Accounting and Investment, Personal Financial Advisory Services, Financial Legislative Requirements, Financial Banking and Insurance Concepts, Deposit and Business Principles, Fit and Proper
Milpark Business School