MARILYN DOS SANTOS

I am a seasoned customer service and sales professional with over 15 years of experience across diverse industries, including fitness, finance, call centres, and retail. My career has been built on strong communication skills, adaptability, and a passion for delivering excellent service. I’ve worked extensively in inbound and outbound sales, customer relationship management, debt collection, data capturing, and administrative support.

Throughout my career, I’ve developed a solid understanding of client engagement, retention strategies, and achieving sales targets. My roles have included team leadership, cold calling, upselling, and technical support across both B2B and B2C environments. I am skilled in tools such as Microsoft Office, Pastel, and CRM platforms, and I hold certifications in Early Childhood Development, TEFL, and data capturing.

I’m a self-motivated, dependable professional who thrives in fast-paced environments and works well both independently and within a team. I’m always eager to learn and grow, bringing dedication and energy to every opportunity I undertake.

• Communicate effectively on a professional & personal level
• Professional telephone etiquette & written & communication skills
• To perform individually as well as in a team
• Excellent customer service skills
• Self-starter & fast learner
• Always willing to learn
• Work independently
• Wfh - during covid and Hybrid thereafter

• ID Number: 8008140191086
• Date of Birth: 08/14/80
• Nationality: South African