Mariet Ackermann

I play a pivotal role in providing tailored solutions to clients seeking window treatments and interior finishes by using a consultative sales approach. My responsibilities encompasses a range of tasks aimed at ensuring client satisfaction and the successful execution of projects.

Responsibilities include:

• Client Consultation and Product Demonstration
• Quoting and Proposal Preparation
• Order Management
• Project Management
• Customer Relationship Management

Key achievements:

• Initiated and led expansion of company into new product and service line
• Diversification of company's revenue stream and more robust offering for clients
• Increased new business sales by 20%

• Directed major client engagements and oversaw implementation of multi-phased projects
• Built diverse team to improve standard of project delivery by recruiting, hiring and supporting capable team members
• Enhanced team performance through comprehensive training programs, mentoring, and regular feedback sessions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Cultivated positive, productive team environments, resolving conflicts quickly resulting in 35% increase in consultant retention.

• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
• Implemented company’s regional strategy across Middle Eastern and North African territories
• Established long-term partnerships with key client stakeholders, fostering collaboration and mutual growth.
• Managed teams across geographical locations to ensure timely completion of complex projects, while maintaining focus on quality and results
• Led successful conversion of 3 South African investment management firms to FactSet's enterprise solution

• Work closely with sales department to align sales objectives with project implementation scope
• Mentored junior consultants on industry best practices, helping them enhance their skills and contribute more effectively to projects.
• Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
• Maintained client retention rate of 96%.

• Combined knowledge of FactSet's products and services with in-depth understanding of client's workflow to develop and implement highly customized financial software solutions.
• Traveled nationally and internationally to provide on-site support to clients based in South Africa and Middle East to ensure long term success of implemented solutions
• Managed client relationships through regular check-ins and updates on project progress.
• Worked with high level of autonomy