Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marie Sophia Lindy Ramessur

Mahebourg

Overview

14
14
years of professional experience
1
1
Certification

Work History

Data Processor

NOVEPRIM LTD
05.2022 - Current
  • Assisted with development of data entry procedures to streamline data processing.
  • Located and corrected data entry errors and reported to management.
  • Identified data errors and discrepancies and implemented swift corrections.
  • Compiled information and input into simios

Guest Relations Officer

Shandrani Beachcomber Resort & Spa
03.2017 - 04.2022
  • Managed VIP guest relations, ensuring exceptional service levels were met at all times.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Coordinated special requests from guests, including transportation arrangements or local activity bookings.

Customer Service Officer

YU LOUNGE LTD
05.2015 - 03.2017
  • Immigration, check-in, passport assistance and luggage handling of VIPS in a serene environment.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

Passenger Service Agent

GROUND2AIR LTD
07.2013 - 03.2015
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.

Front Office Receptionist

Marivaux Hotel
04.2012 - 07.2012
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
  • Organized incoming mail distribution system that streamlined delivery of important documents among employees.
  • Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.

Passenger Service Assistant (INTERNSHIP)

AIRPORT OF MAURITIUS LTD
06.2011 - 08.2011
  • Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
  • Offer guidance and information to needy passengers on arrival and departure in immigration arrival hall, customs and check in hall


Education

High School Diploma -

Ecole Hoteliere Sir Gaetan Duval
Rose Hill
06-2013

Loretto College
Mahebourg
10-2010

Skills

  • Computer Proficiency Programme -NPCC, University of Technology, Mauritius college of the Air
  • Microsoft office

Certification

  • Computer Proficiency Programme
  • Principles of safe manual handling and load lifting
  • Basic fire fighting and prevention course
  • Marine navigation course
  • Youth Leadership course
  • National Youth award - the Bronze standard
  • certificate of participation Annual cross country
  • Certification in German language

Languages

French
English
German

Timeline

Data Processor

NOVEPRIM LTD
05.2022 - Current

Guest Relations Officer

Shandrani Beachcomber Resort & Spa
03.2017 - 04.2022

Customer Service Officer

YU LOUNGE LTD
05.2015 - 03.2017

Passenger Service Agent

GROUND2AIR LTD
07.2013 - 03.2015

Front Office Receptionist

Marivaux Hotel
04.2012 - 07.2012

Passenger Service Assistant (INTERNSHIP)

AIRPORT OF MAURITIUS LTD
06.2011 - 08.2011

High School Diploma -

Ecole Hoteliere Sir Gaetan Duval

Loretto College

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Marie Sophia Lindy Ramessur