Marie Sophia Lindy Ramessur
Mahebourg
Overview
14
14
years of professional experience
1
1
Certification
Work History
Data Processor
NOVEPRIM LTD
05.2022 - Current
- Assisted with development of data entry procedures to streamline data processing.
- Located and corrected data entry errors and reported to management.
- Identified data errors and discrepancies and implemented swift corrections.
- Compiled information and input into simios
Guest Relations Officer
Shandrani Beachcomber Resort & Spa
03.2017 - 04.2022
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
Customer Service Officer
YU LOUNGE LTD
05.2015 - 03.2017
- Immigration, check-in, passport assistance and luggage handling of VIPS in a serene environment.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Passenger Service Agent
GROUND2AIR LTD
07.2013 - 03.2015
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Front Office Receptionist
Marivaux Hotel
04.2012 - 07.2012
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
Passenger Service Assistant (INTERNSHIP)
AIRPORT OF MAURITIUS LTD
06.2011 - 08.2011
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Offer guidance and information to needy passengers on arrival and departure in immigration arrival hall, customs and check in hall
Education
High School Diploma -
Ecole Hoteliere Sir Gaetan Duval
Rose Hill06-2013
Loretto College
Mahebourg10-2010
Skills
- Computer Proficiency Programme -NPCC, University of Technology, Mauritius college of the Air
- Microsoft office
Certification
- Computer Proficiency Programme
- Principles of safe manual handling and load lifting
- Basic fire fighting and prevention course
- Marine navigation course
- Youth Leadership course
- National Youth award - the Bronze standard
- certificate of participation Annual cross country
- Certification in German language
Languages
French
English
German
Timeline
Data Processor
NOVEPRIM LTD
05.2022 - Current
Guest Relations Officer
Shandrani Beachcomber Resort & Spa
03.2017 - 04.2022
Customer Service Officer
YU LOUNGE LTD
05.2015 - 03.2017
Passenger Service Agent
GROUND2AIR LTD
07.2013 - 03.2015
Front Office Receptionist
Marivaux Hotel
04.2012 - 07.2012
Passenger Service Assistant (INTERNSHIP)
AIRPORT OF MAURITIUS LTD
06.2011 - 08.2011
High School Diploma -
Ecole Hoteliere Sir Gaetan Duval
Loretto College