Marieka Boxall
Pretoria North
Summary
Motivated individual with a passion for delivering exceptional customer experiences. Demonstrates strong interpersonal skills and a willingness to take on extra responsibilities to support team success. Eager to contribute positively to future roles and drive business outcomes.
Overview
31
31
years of professional experience
Work History
Recept Front of House sales, call center agent
Wild Wing Chickens, Telkom, Vodacom
Hartbeespoort, Pretoria
1995.01 - 2025.12
- Directed all sales operations to drive revenue growth.
Enhanced customer experience through effective management of front-of-house activities.
Greeted clients to establish rapport and encourage loyalty.
Designed new products for shop, increasing variety and appeal. - Contributed to team success by taking on extra responsibilities.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Achieved service time and quality targets.
- Maintained clean, safe working environments to eliminate accident risks.
- Managed complaints with calm, clear communication and problem-solving.
- Collaborated with team members to achieve target results.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Followed-up on customer interactions to provide further support.
- Remained calm under pressure to handle customer complaints and solve problems.
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Responded to customer emails with accurate, professional replies.
- Followed up customer calls with further information or instructions when necessary.
- Made high volume of sales calls per day exceeding company outbound call targets.
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
- Employed strong communication skills to explain complex information in a clear and understandable manner to customers.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Support with outbound calls to customers about specific sales and marketing promotional campaigns.
- Received calls and redirected individuals to relevant departments for smooth customer care.
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
- Followed customer service script for uniformity in handling customer issues.
- Gave clients information about available products and services to build awareness.
- Maintained detailed product knowledge to competently and expertly advise customers.
- Attended to incoming enquiries within target timeframes.
- Attended regular training to enhance performance and expand knowledge.
- Maintained working knowledge of available products and services for enhanced customer service.
- Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
- Listened to clients to identify requirements and prepare accurate tickets for further action.
Education
NVQ Level 1 - 6 Week Customer Service course
Hoêrskool Tuine
Pretoira1994
Skills
- Customer engagement
- Sales operations
- Front-of-house management
- Team collaboration
- Product design
- Complaint resolution
- Service quality assurance
- Industry trend analysis
Languages
Afrikaans
First Language
English
Advanced
C1
Hobbies and interests
- I am a very friendly person how love to work with people. Like to create things. My interests are in people. My hobbies are to make food, and I am always creative in what I'm doing.
References
- Jacques Velloen 0828790489
- Marjorie Velloen 0832872673
- Ds Cobus Jansen Van Nuwenhuizen 0823705038
Timeline
Recept Front of House sales, call center agent
Wild Wing Chickens, Telkom, Vodacom
1995.01 - 2025.12
NVQ Level 1 - 6 Week Customer Service course
Hoêrskool Tuine