Mantia Mariba
Gauteng
Summary
Mantia Mariba is an experienced Collections Agent with 2+ years of experience in managing and collecting outstanding debt. I have a deep understanding of consumer protection laws and regulations, as well as the negotiation and communication skills necessary to secure payment through a variety of methods. I am an organized, reliable, and hardworking individual with a customer-centric focus. Growth-minded customer service professional with 2 years of experience.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Collection agent [Resolution consultant]
Nimble credit solution
02.2023 - Current
- Contact customers to inform them of past due accounts and arrange payment plans
- Analyze customer payment plans and financial situations to determine best course of action
- Review customer accounts to identify any discrepancies and update customer payment records as necessary
- Process payments from customers
- Provide excellent customer service and maintain professional relationships with customers
- Work with customers to ensure timely payments
- Document customer account activity accurately and in a timely manner
- Monitor customer accounts for any changes or updates
- Resolve customer disputes in a timely and efficient manner
Debt collector
Vericred collections
07.2022 - 02.2023
- Managing bank check accounts that are in arrears by contacting debtors by phone, emails, sms to make payments arrangements over the phone to negotiate best outcome that is win win situation on both debtor and me
- This helps debtors to settle their debt and become debt free and at the end of the day I reach my monthly targets and daily KPIs
- I also receive income calls to resolve disputes and help customers who want to pay up their accounts.
Cashier
Goseame open market
08.2018 - 04.2020
- Till operating and managing transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
Education
Diploma in safety management - undefined
University of South Africa online learning
Higher certificate in supervisory management - undefined
University of South Africa
Grade 12 - undefined
Tshiwangamatembele Secondary School
Skills
Debt collection
Personal Information
- Date of Birth: 09/01/1997
- Gender: Female
- Nationality: South African
- Marital Status: Single
References
- Mr Rabammbi, Tshiwangamatembele Secondary School, Teacher, 0724583178
- Sitho phindile, Vericred collections, Supervisor, 0815226119
- Nkosi Donald, Nimble credit solution, Team leader, 0645305201
Timeline
Collection agent [Resolution consultant]
Nimble credit solution
02.2023 - Current
Debt collector
Vericred collections
07.2022 - 02.2023
Cashier
Goseame open market
08.2018 - 04.2020
Diploma in safety management - undefined
University of South Africa online learning
Higher certificate in supervisory management - undefined
University of South Africa
Grade 12 - undefined
Tshiwangamatembele Secondary School
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