Mariano Nairenge
Kempton Park
Summary
Accomplished in elevating customer satisfaction and team performance, I leveraged my expertise in Retail Inventory Management and Leadership Development at The Foschini Group. By implementing innovative store merchandising strategies and fostering a culture of continuous improvement, I significantly enhanced operational efficiency and staff proficiency, contributing to a noticeable increase in store performance metrics. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Store Manager
The Foschini Group (Markham The Glen )
Johannesburg
2023.09 - 2024.09
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training, and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Controlling expenses.
- Managing stock losses to ensure shrinkage is in line with the Company standard.
- Ensuring customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
- Managed team of 14 employees to maintain smooth-running operations.
Assistant Store Manager
The Foschini Group (Markham Eastgate)
Bedfordview
2022.10 - 2023.08
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed team of 22 employees to maintain smooth-running operations of shop floor.
Floor Manager
The Foschini Group (Markham East Rand Mall)
East Rand Mall
2021.06 - 2022.10
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 14 employees to maintain smooth-running operations of shop floor.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
Fashion Consultant
The Foschini Group (Markham Kempton Square)
Kempton Park
2019.08 - 2021.06
- Assisted in merchandising store displays, resulting in a visually appealing shopping environment.
- Boosted sales revenue through effective upselling and cross-selling of fashion products.
- Developed lasting relationships with clients, leading to increased repeat business and loyalty.
- Merchandised store inventory in seasonal and brand displays.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client satisfaction.
- Educated clients on proper garment care techniques, extending the life of their purchases while maintaining optimum appearance quality.
- Improved inventory management by implementing efficient stock rotation strategies based on seasonal demand patterns.
- Elevated client satisfaction by providing personalized fashion consultations and recommendations.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Maximized productivity through effective time management during appointments, adhering closely to allotted session durations.
- Participated in ongoing professional development opportunities to stay ahead of industry trends and best practices.
- Expanded clientele through referrals, social media marketing, and targeted outreach initiatives that showcased the value of personalized fashion consulting services.
- Coordinated with fellow consultants on team projects to deliver comprehensive styling solutions for high-profile clients or special events.
- Organized and led training sessions for junior consultants on latest fashion trends and styling techniques.
- Elevated brand visibility by coordinating high-profile fashion shows and media events.
Assistant Teacher
Faith Temple Academy
Rustenburg
2016.01 - 2018.12
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in implementation of new learning tools, systems and materials.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Provided one-on-one and group-based learning support focused on student progress.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Assisted in maintenance of classroom records, ensuring accurate tracking of attendance and grades.
Education
High School Diploma -
Ikagaleng High School
Zeerust, South Africa 2024.01 - 2024.12
Skills
Retail Inventory Management
Operations Management
Documentation And Reporting
Retail Sales Techniques
Budget Administration
Team Building and Leadership
Inventory Tracking and Management
Customer Service Management
Employee Training
Store Merchandising
Timeline
High School Diploma -
Ikagaleng High School
2024.01 - 2024.12
Store Manager
The Foschini Group (Markham The Glen )
2023.09 - 2024.09
Assistant Store Manager
The Foschini Group (Markham Eastgate)
2022.10 - 2023.08
Floor Manager
The Foschini Group (Markham East Rand Mall)
2021.06 - 2022.10
Fashion Consultant
The Foschini Group (Markham Kempton Square)
2019.08 - 2021.06
Assistant Teacher
Faith Temple Academy
2016.01 - 2018.12
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