Maria Mmaberu Mokwena

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Used POS system to process sales, returns, online orders and gift card activations.

Monthly balance sheet recons, GL accounts jounals, write back journals, cash handling journal, coupon capturing, monthly coupon write offs and reconcilliation, preparing and handling over coupons to coupon clearing bureau, coupon clearing payment, prepping, scanning and indexing of documents.

On the Job training: Accepting stores in tolerance screenshots, floats update, missing stores sales in JDA, tender variance corrections and weekly shots.

Achievements: Microsoft Intermediate Certificate

• Delivered clerical support by efficiently handling wide range of routine and special requirements, frontline functions, preparations of meetings, minutes taking, report writing, incoming and outgoing calls.

• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Completed accurate daily documents, reports and invoices.