Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Mariam Bibi Jassat

Mariam Bibi Jassat

Local Market Manager
Benoni,GP

Summary

Dynamic Local Market Manager with a proven track record at FNB, excelling in strategic planning and client relations. Achieved significant sales growth through innovative marketing campaigns and effective team leadership. Skilled in sales process optimization and fostering collaboration, enhancing customer satisfaction and loyalty while driving revenue.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

29
29
years of professional experience

Work History

Local Market Manager

FNB
12.2022 - 01.2025
  • Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
  • Networked in market to build partnerships and connections with prospects.
  • Implemented strategic marketing campaigns for improved brand recognition and customer acquisition.
  • Improved sales strategies with integration of data analytics, enabling more targeted and effective marketing efforts.
  • Diversified marketing channels by exploring and utilizing emerging technologies, reaching untapped markets effectively.
  • Boosted sales performance by training sales teams on effective communication strategies and product knowledge.
  • Fostered culture of innovation, encouraging team to propose and test new marketing approaches.
  • Strengthened customer relationships through personalized marketing initiatives, increasing brand loyalty and repeat business.
  • Led successful product launches, coordinating between R&D, sales, and marketing teams to ensure cohesive strategy.
  • Enhanced product offerings by collaborating with cross-functional teams to identify gaps in the market.
  • Optimized budget allocation for marketing campaigns, maximizing return on investment through careful analysis and planning.
  • Conducted detailed market analysis to inform product development, aligning offerings with consumer trends and demands.
  • Built brand awareness in local market and increased penetration with proactive strategies.
  • Led sales team training initiatives to improve performance and increase revenue generation.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Local Market Sales and Service Manager

FNB
01.2020 - 12.2022
  • Maximized profitability by analyzing sales trends and adjusting pricing strategies accordingly.
  • Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
  • Developed a high-performing sales team through effective coaching, mentoring, and performance management.
  • Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
  • Championed a customer-centric culture within the organization, fostering a positive work environment that prioritized client satisfaction.
  • Collaborated with cross-functional teams to design and execute successful marketing campaigns that drove sales growth.
  • Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
  • Optimized inventory management system to reduce costs and improve product availability for customers.
  • Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
  • Led an organizational change initiative focused on creating a more agile and responsive business model.
  • Launched targeted promotions that attracted new customers and increased repeat business from existing clientele.
  • Researched and corrected customer concerns to promote company loyalty.
  • Kept accurate records to document customer service actions and discussions.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Branch Manager

FNB
01.2019 - 12.2022
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with regulatory guidelines and requirements.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.

Sales and Service Manager

FNB
02.2015 - 04.2019
  • Drove successful negotiation efforts with suppliers to secure favorable pricing agreements, ultimately reducing overall costs.
  • Conducted market research to identify new opportunities, leading to the expansion of the company''s product line.
  • Implemented a comprehensive training program for new hires, reducing onboarding time while increasing employee retention rates.
  • Managed budget allocation for the department, ensuring optimal resource utilization for maximum return on investment.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Organized promotional events and interacted with community to increase sales volume.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Researched and corrected customer concerns to promote company loyalty.

Sales Team Leader

FNB
08.2013 - 06.2015
  • Boosted sales performance by implementing effective team training and coaching strategies.
  • Mentored junior team members to develop their skills and advance their careers with the company.
  • Managed a high-performing sales team, consistently achieving and surpassing set targets.
  • Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.
  • Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
  • Expanded company customer base and cemented market presence by implementing strategic sales plans.
  • Built strong team by recruiting and developing top sales talent.
  • Established a culture of accountability within the team by setting clear expectations and monitoring individual performance closely.
  • Oversaw all aspects of the sales cycle from prospecting to closing deals, ensuring a seamless experience for customers.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Developed, maintained and utilized diverse client base.
  • Informed customers of promotions to increase sales productivity and volume.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Customer Service Host

FNB
02.2010 - 03.2013
  • Developed comprehensive training materials to equip new hires with essential skills for success in the role.
  • Actively participated in ongoing professional development opportunities aimed at refining skillsets relevant to the role.
  • Collaborated with team members to provide seamless support, ensuring a cohesive customer experience.
  • Increased overall sales by offering targeted upsells and cross-sells based on customer needs assessment.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
  • Contributed to company growth by proactively identifying areas for process optimization within the department.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed, maintained and utilized diverse client base.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Internal Sales Consultant

FNB
06.2005 - 07.2010
  • Coordinated closely with operations and logistics teams ensuring seamless end-to-end customer experiences.
  • Collaborated with marketing team to create targeted promotional materials for client outreach initiatives.
  • Increased sales by developing strong relationships with key clients and providing tailored solutions to their needs.
  • Managed a diverse portfolio of accounts, ensuring timely follow-ups and maintaining long-lasting client relationships.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Home Loans Risk Analyst

FNB
01.2000 - 03.2005
  • Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization.
  • Investigated allegations to check validity and recommend actions to minimize risk.
  • Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
  • Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.
  • Formulated knowledgeable forecasts for business, industry and overall economic conditions based on available financial information.
  • Compared industry-specific securities against outside metrics and each other to develop recommendations.
  • Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
  • Identified key risks and mitigating factors of potential investments such as asset types and values, legal and ownership structures and industry segments.

Home Loans Sales Representitive

FNB
02.1999 - 12.2000
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Exceeded sales targets through effective planning and goal setting.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.
  • Set and achieved company defined sales goals.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Home Loans Registration Clerk

FNB
11.1995 - 09.1998
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Completed registration paperwork, verifying accurate patient information.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Updated patient contact information to support accurate electronic medical records.
  • Explained form wording to patients to help each understand information required.

Education

No Degree -

Millpark
04.2001 -

High School Diploma -

Springs Secondary School
04.2001 -

Skills

Key account oversight

Timeline

Local Market Manager

FNB
12.2022 - 01.2025

Local Market Sales and Service Manager

FNB
01.2020 - 12.2022

Branch Manager

FNB
01.2019 - 12.2022

Sales and Service Manager

FNB
02.2015 - 04.2019

Sales Team Leader

FNB
08.2013 - 06.2015

Customer Service Host

FNB
02.2010 - 03.2013

Internal Sales Consultant

FNB
06.2005 - 07.2010

No Degree -

Millpark
04.2001 -

High School Diploma -

Springs Secondary School
04.2001 -

Home Loans Risk Analyst

FNB
01.2000 - 03.2005

Home Loans Sales Representitive

FNB
02.1999 - 12.2000

Home Loans Registration Clerk

FNB
11.1995 - 09.1998

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Mariam Bibi JassatLocal Market Manager