Mariam Williams
Prodcution Support Adminstrator
Cape Town,Western Cape
Summary
Self-motivated Administrator that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
10
10
years of post-secondary education
Work History
Production/Development Support Administrator
Laragh Courseware Pty Ltd
01.2008 - Current
- Currently working remote. Current job structure is 4 days remote and 1day in the office.
- Use Teams, Percipio, Sharepoint, HTML tools software, MS Edge internet explorer, Mozilla Firefox and MS Office 365 to document internal and external procedures to monitor daily reports and deadlines.
- Provided timely support to production managers as required, and ensuring minimal downtime and optimal productivity.
- Coordinated with clients to ensure timely delivery of development of courseware materials, which in turn assist with the prevention of delays in production schedules.
- Optimized resource utilization by analyzing workloads and reallocating resources as needed to meet deadlines.
- Maintained thorough documentation throughout all phases of development of courseware lifecycle process.
Office Administrator
Laragh Courseware Pty Ltd
Cape Town, Western Cape
01.1997 - 01.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed comprehensive filing system that significantly improved document retrieval times.
- Coordinated communications, financial processing (Bookkeeping -Reconciled account files and produced monthly reports.), registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maintained personnel records and updated internal databases to support document management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Education
High School Diploma -
Mondale Secondary School
Mitchell's Plain, Cape Town South Africa 01.1992 - 12.1995
Business Computing
Cape Town Computer Academy
Cape Town, South Africa 01.1996 - 12.1996
Business Entertaining Course - Business Entertaining
Rose Consulting
Cape Town 01.1996 - 12.1996
Pastel Accounting V5 Certificate - Pastel Computing Accounting
Rose Consulting
Cape Town, South Africa 01.1998 - 12.1998
Post Grade in Management (MPD) - Business Management
University of The Western Cape
Bellville, CT 01.2001 - 12.2003
Skills
Office Administration
Customer Service
MS Office suites
Windows
Recordkeeping and File Management,Documentation And Reporting
Schedule Coordination, Decision-Making, Project Coordination
Mail handling, Document Control and Data Confidentiality
Strong Team Building and Leadership
Supplies Ordering
Bookkeeping
Personable and Approachable
Strong Multitasking abilities
Problem-solving abilities
Excellent Time Management
Professionalism
Reliability and Adaptability
Timeline
Production/Development Support Administrator
Laragh Courseware Pty Ltd
01.2008 - Current
Post Grade in Management (MPD) - Business Management
University of The Western Cape
01.2001 - 12.2003
Pastel Accounting V5 Certificate - Pastel Computing Accounting
Rose Consulting
01.1998 - 12.1998
Office Administrator
Laragh Courseware Pty Ltd
01.1997 - 01.2008
Business Computing
Cape Town Computer Academy
01.1996 - 12.1996
Business Entertaining Course - Business Entertaining
Rose Consulting
01.1996 - 12.1996
High School Diploma -
Mondale Secondary School
01.1992 - 12.1995
Sex
Female
Health
Excellent
Religion
Muslim
ID number
770212 0122 08 4
Personal Information
Nationality: South African
References
- Jean-Pierre du Toit (Project Manager) - email "jean-pierret@laragh.com"
Languages
English
Afrikaans