Summary
Overview
Work History
Education
Skills
Certification
Cover Letter
References
Timeline
CustomerServiceRepresentative
Mariam Pashua

Mariam Pashua

OFFICE ADMINISTRATOR
Eldorado Park

Summary

Personable Office Administrator with +-5 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
1
1
Certification
2
2
Languages

Work History

OFFICE ADMINISTRATOR

MOLOI TECH PTY LTD
10.2019 - 10.2023
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Provided professional services and support in a dynamic work environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Strengthened communication skills through regular interactions with others.
  • Developed strong communication and organizational skills through working on group projects.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.

Office Administrator/Invoice Clerk

WNS Projects cc
02.2020 - 10.2023
  • Office administration, Tender administrator, Data capturing, Personal assistant, Paste invoicing, Project manager assistant, Force link administrator, Subcontractor, EPWP workers' salaries, Switchboard operator, Assistance to property management departments

CASHIER AND ADMINISTRATION CLERK

HOME OF LIVING BRANDS
01.2004 - 06.2018
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Learned duties for various positions and provided backup at key times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Performed cash, card and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Matriculated -

Lancea Vale Secondary

Skills

Office Administration

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Certification

South African Certification Council, SENIOR CERTIFICATE, 1999

Cover Letter

Dear Sir/Madam, I am writing to express my interest in the Office Administrator position at your esteemed organization. I would be grateful for the opportunity to apply my skills and experience to make a valuable contribution to your team. As an individual who prioritizes productivity, I approach my work with a methodical and organized approach. I am adept at prioritizing tasks based on their level of importance and urgency, and I am committed to delivering high-quality results in a timely manner. Having previously worked as an Office Administrator at WNS Projects cc, I have gained valuable experience that has equipped me with the necessary skills to excel in this role. I am confident that I can leverage my expertise to contribute positively to your organization. I would welcome the opportunity to discuss my application further in a personal meeting. Please do not hesitate to contact me either by phone at 084 328 0704 or by email at mariampashua628@gmail.com. Thank you for your consideration of my application. I look forward to hearing from you soon. Sincerely, Mariam Pashua

References

  • Anneline Du Toit (Managing Director), 076 258 7615, 011 943 2125
  • E DE FIGUEIREDO (HR), 082 950 1536
  • Wade Anderson (Director), 073 181 5870
  • Dinesh Santhilal (Service Manager), 0832270641
  • Leoni Van Staden (Admin. Manager), 0828700641, 0877001010

Timeline

Office Administrator/Invoice Clerk

WNS Projects cc
02.2020 - 10.2023

OFFICE ADMINISTRATOR

MOLOI TECH PTY LTD
10.2019 - 10.2023

CASHIER AND ADMINISTRATION CLERK

HOME OF LIVING BRANDS
01.2004 - 06.2018

Matriculated -

Lancea Vale Secondary

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