Maria HN Efraim
Ondangwa
Summary
Accomplished Operations Manager with a proven track record at OK Furniture & HOUSE AND HOME, enhancing operational efficiency and customer satisfaction. Expert in leadership and technical analysis, I've spearheaded strategic initiatives, significantly improving process efficiency. Skilled in communication, my approach has consistently fostered strong client relationships and team performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
OK furniture & HOUSE AND HOME
Windhoek
08.2022 - Current
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Performed cost analysis for various projects to determine budget requirements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Regional Operations Manager
Woermannbrock
Oshakati
02.2014 - 07.2022
- Maintained accurate records of all operational activities in accordance with company guidelines.
- Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Developed operating budgets for each store and worked cooperatively with teams to control expenses, eliminate waste and reduce overhead costs.
- Recruited and trained employees to enable adherence to common standards and procedures.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelors of Marketing Managment - Marketing
International University Of Managment
Ongwediva , Namibia09-2019
Skills
- Leadership and management
- Performance monitoring and reporting
- Organizational and Planning
- Technical and Analytical
- Health and safety compliance
- Communication
Certification
- Drivers license Code B
Languages
English
First Language
Afrikaans
Beginner
A1
Oshiwambo
Advanced (C1)
C1
Braam Van Niekerk
- Managing Director Woermannbrock
- 0815568929
Andre Schoultz
- Senior Operations Manager OK FURNITURE AND HOUSE&HOME
- +27798019252
Timeline
Operations Manager
OK furniture & HOUSE AND HOME
08.2022 - Current
Regional Operations Manager
Woermannbrock
02.2014 - 07.2022
Bachelors of Marketing Managment - Marketing
International University Of Managment