Reading, Music, Outdoors, DIY art
Maria Elizabeth Susanna Prinsloo
Cashier/Supervisor
Pretoria
Summary
Dynamic professional with extensive experience at Westpark Randsaver Supermarket, excelling in complaint resolution and sales promotion. Proven ability to enhance customer satisfaction through effective communication and efficient transaction processing. Skilled in cash handling and maintaining a clean workspace, contributing to a positive shopping environment and fostering customer loyalty.
Overview
38
38
years of professional experience
6
6
years of post-secondary education
Work History
Cashier/ Supervisor
Westpark Randsaver Supermarket
02.2018 - 09.2024
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Upheld a professional appearance at all times in accordance with company dress code policies.
- Streamlined checkout process by accurately bagging items according to size, weight, and fragility.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Admin Assistant/Secretary
Exxaro Corporate Centre
07.2007 - 01.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Liaised between clients and vendors and maintained effective lines of communication.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained electronic filing systems and categorized documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
Manager
Frankie and Johhnys Liqour Store
09.2004 - 04.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Admin Clerk/Admin Assistant/Secretary
Department Of Home Affairs
11.1986 - 08.2004
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Proofread and edited professional documents to fix errors.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Improved customer service with prompt and accurate handling of inquiries, contributing to positive office environment.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Streamlined travel arrangements for executives, ensuring efficient itinerary planning and accommodation bookings.
- Supported HR functions, participated in recruitment process by scheduling interviews and organizing applicant information.
- Improved workplace safety, conducted regular checks and reported potential hazards immediately.
- Purchased and maintained office supplies.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Created and maintained detailed records of all office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
Education
No Degree - Matric
Tuine High School
Pretoria 01.1980 - 11.1985
Skills
Cashier training
Complaint resolution
Sales promotion
Interests
Timeline
Cashier/ Supervisor
Westpark Randsaver Supermarket
02.2018 - 09.2024
Admin Assistant/Secretary
Exxaro Corporate Centre
07.2007 - 01.2016
Manager
Frankie and Johhnys Liqour Store
09.2004 - 04.2007
Admin Clerk/Admin Assistant/Secretary
Department Of Home Affairs
11.1986 - 08.2004
No Degree - Matric
Tuine High School
01.1980 - 11.1985
Reading and Music
Names: Maria Elizabeth Susanna
Surname: Prinsloo
Gender: Female
Date of Birth: 1967-08-30
ID no: 670830 0105 089
Home Language: Afrikaans
Other Languages: English (Good)
Adress:
978 Weir Street
Claremont
Pretoria Gardens
Marital Status: Engaged
Contact number: 0763599132 or 07655579991
License: Yes
Religion: Christian
Highest Education: Matric