Hi, I’m
Maria Elizabeth Stoltz
Entrepreneur
Brakpan
Summary
Dynamic entrepreneur and former Store Manager at TFG, The Foschini Group, with a proven track record in cultivating brand loyalty and elevating customer satisfaction through innovative strategies and exceptional project management. Proficient in business planning and customer relations, successfully secured funding for a startup that drove profitability. Renowned for a strategic, entrepreneurial mindset, with significant achievements in enhancing online presence and optimizing store operations. Adept at identifying market trends and leveraging data-driven insights to foster growth and improve overall performance. Passionate about creating impactful customer experiences and leading teams towards shared goals.
Overview
11
years of professional experience
5
years of post-secondary education
Work History
Dreambuilder SuccessBrakpan
Entrepreneur
02.2024 - Current
Job overview
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Determined business plan, mission statement, and vision.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
TFG, The Foschini GroupMiddelburg,Mpumalanga
Store Manager
05.2014 - 10.2017
Job overview
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
Education
High School FochvilleFochville, South Africa
High School Diploma
01.1992 - 11.1996
University Overview
- Professional Development Studies: Digital Marketing, 2024
Skills
Customer relations
Enjoy the outdoors, camping and fishing with my family
My family and I absolutely love spending time outdoors, especially camping and fishing. These moments allow us to bond, unwind, and create memories away from the busyness of daily life. Whether it’s pitching a tent under the stars or casting our lines into the water, there’s always a sense of adventure and excitement.
Fishing is a family favorite! We make a fun competition out of it—who can catch the first fish, the biggest, or the most. Everyone gets involved, and it’s always full of laughter and excitement. Camping is just as special; we enjoy sitting around the campfire, sharing stories, and soaking in the peacefulness of nature.
These outdoor experiences are not just about fun; they remind us of the simpler joys of life and the importance of spending quality time together. It’s a time to connect, recharge, and dream about the future.
Timeline
Entrepreneur
Dreambuilder Success
02.2024 - Current
Store Manager
TFG, The Foschini Group
05.2014 - 10.2017
High School Fochville
High School Diploma
01.1992 - 11.1996
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