Mariaan Brits
Patient Care Assistant And Operations Manager
Pretoria
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Medical and Mechanical Assistant
ESS AFRICA & Mr. Mechanic
- I am a experienced Patient Care Assistant proficient in directing high-quality and efficient patient care
- Reliable individual with approachable demeanor, championing patient independence
- Dedicated as a Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity
- Experienced in Senior Manager management, reporting, budgeting and compliance areas
- Adept at updating and working with executive leadership
- Bringing superior skills in planning, negotiation and complex problem-solving gained over 20 years of Business Management experience
- I am a dedicated professional with strong passion and drive to help the elderly and animals
- Dedicated to improving well-being of people and animals alike
- Energetic professional bringing demonstrated record of success in working with people and animals
- Dependable team player with superior work ethic and devotion to the cause
- Focused on optimizing behaviors with disciplined care and instruction
- Qualified in human and animal first aid and CPR
- I am trustworthy and self-motivated to consistently provide first-class results in line with stringent targets and deadlines
- Qualified [Job I have extensive background in advanced management processes
- Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands
- Highly skilled project manager with outstanding team leadership abilities with a empathetic and compassionate character.
Assistant Manager
Ladbrokes Racing UK
- Managed daily operations by overseeing financials, Key Performance Indicators (KPIs) and employee performance
- Designed marketing strategy to effectively identify and convert leads
- Provided technical expertise and guidance on products and applications to meet customers' requirements and needs
- Implemented processes and structures to make business effectively operational without compromising quality
- Computed and announced results of games, following gaming rules to produce fair and just outcomes
- Announced winning numbers, paid winners and collected payments from losers to keep operations running smoothly
- Calculated odds and received and paid-off bets on outcomes of sporting events or other interests
- Hedged or refused bets by assessing risk levels and prospective rewards
- Maximised sales revenue by announcing odds and encouraging betting on various gaming avenues
- Utilised gaming psychology to encourage visitors to play or maintain interest in games after losing bets
- Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery
- Maintained socially-appropriate conduct during operations, escalating cases of misbehaviour to security staff as required
- Managed cash flow by maintaining adequate cash and chip quantities for gaming needs.
Private Carer
Pretoria
6 2025 - 7 2024
- Promoted personal independence while carrying out sensitive duties, such as showering and dressing
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care
- Assisted the elderly to prepare for day with bathing, dressing and providing any assistance that was required
- Monitored patient health, behavioral and physical changes, promptly attended to any medical concerns, if there was any
- Carried out personal care tasks, including meal assistance, toileting and mobility support
- Offered meaningful, individualized support and companionship by nurturing client/patient relationships to maintain positive wellbeing
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of life and care
- Obtained current medical information, weight, height and vital signs to aid care planning
- Counseled patients on pain management and medication risks with strong focus on substance abuse prevention.
Automotive Engineer
Galaxie Motor Engineering
03.2018 - 11.2021
- Investigated mechanical issues and unpredicted maintenance problems to manage wear and tear, surpassing manager expectations
- Resolved technical issues quickly through targeted troubleshooting, delivering timely repairs
- Performed all duties professionally and responsibly with meticulous attention to health and safety regulations for reduced risk
- Stripped cylinder heads and blocks accurately, restoring to optimal working condition
- Checked part kits and materials before project start against requirements for builds
- Monitored tools and equipment to verify good calibration and order parts for machines needing repair
- Communicated with management and team leaders regarding plant or equipment failures to facilitate prompt corrections
- Checked vehicle mileage and determined necessary maintenance, including belts, fluids flushing or gasket replacements
- Maintained detailed knowledge of setting up and operating hand and machine tools including welding equipment
- Performed diagnostic investigations into vehicle electrical system faults, providing reports on faults found and recommending solutions
- Repaired and replaced worn and defective vehicle parts without difficulty, reassembling mechanical components after project completion
- Smoothened, shaped or removed surface contaminants of metal workpieces by using sandblasting equipment on surfaces
- Skim cylinder heads and blocks
- Lap & assemble valves
- Pressure testing
- Reface rockers
- Fit inserts & valve guides
- Replace valves & seats
- Rebore cylinders and hone
- Managed profit and loss reporting, ensuring revenue, costs and data records were used to seek areas for growth and development
- Handled day-to-day management of staff and [Type] operations, while maintaining outstanding levels of customer service
- Upheld compliance and consistently followed company and industry-set standards
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
General Manager
Cupids Lair Luxury Guest Accommodation and Events
03.2014 - 05.2017
- Investigated mechanical issues and unpredicted maintenance problems to manage wear and tear, surpassing manager expectations
- Resolved technical issues quickly through targeted troubleshooting, delivering timely repairs
- Performed all duties professionally and responsibly with meticulous attention to health and safety regulations for reduced risk
- Stripped cylinder heads and blocks accurately, restoring to optimal working condition
- Checked part kits and materials before project start against requirements for builds
- Monitored tools and equipment to verify good calibration and order parts for machines needing repair
- Communicated with management and team leaders regarding plant or equipment failures to facilitate prompt corrections
- Checked vehicle mileage and determined necessary maintenance, including belts, fluids flushing or gasket replacements
- Maintained detailed knowledge of setting up and operating hand and machine tools including welding equipment
- Performed diagnostic investigations into vehicle electrical system faults, providing reports on faults found and recommending solutions
- Repaired and replaced worn and defective vehicle parts without difficulty, reassembling mechanical components after project completion
- Smoothened, shaped or removed surface contaminants of metal workpieces by using sandblasting equipment on surfaces
- Skim cylinder heads and blocks
- Lap & assemble valves
- Pressure testing
- Reface rockers
- Fit inserts & valve guides
- Replace valves & seats
- Rebore cylinders and hone
- Managed profit and loss reporting, ensuring revenue, costs and data records were used to seek areas for growth and development
- Handled day-to-day management of staff and [Type] operations, while maintaining outstanding levels of customer service
- Upheld compliance and consistently followed company and industry-set standards
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
Interior Decorator (Owner)
Dramatically Different Interior Creations cc
12.2010 - 02.2014
- Fostered positive relationships with customers to maximize satisfaction, retention and experience
- Provided organizational leadership and established business vision to achieve sales, profit and revenue goals
- Hired and evaluated associates and management staff to add to workforce and meet demands
- Elevated customer satisfaction ratings by providing speedy resolutions
- Exceeded team goals by partnering with staff to share and implement customer service initiatives
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching
- Analyzed strategic, core and support processes to recommend improvements
- Implemented operational strategies to build customer loyalty and retention
- All functions relating to re-decorating a client's house, measuring, selecting fabric, presentation to client, curtaining, cushions, upholstery, painting recommendations etc
- Overseeing 7 staff on my customers projects, invoicing
- Produced content for material boards and specification binders for presentation and construction
- Visited home sites when necessary to assess and fulfill customer needs
- Maintained accurate specifications for each project
- Programmed client need from schematic design to the construction document phase and installation
- Collaborated closely with customers, adjusting plans as needed to satisfy requirements
- Sourced fabrics and carpets to meet customers expectations and budgets
- Utilized knowledge of fabrication techniques for drapery, bedding and pillows to create wide array of designs ranging from contemporary to formal classic
- Met with vendors, suppliers and contractors to review needs and determine best service provider
- Managed teams, deliverables and finances to meet deadlines and budget requirements
- Assisted teams with what-if scenarios to review alternate methods and find workable solutions
- Leveraged network to secure new clients and partnership opportunities
- Managed daily operations by overseeing financials, Key Performance Indicators (KPIs) and employee performance
- Designed marketing strategy to effectively identify and convert leads
- Provided technical expertise and guidance on products and applications to meet customers' requirements and needs
- Implemented processes and structures to make business effectively operational without compromising quality.
Operating Manager
Etleimu Mail Management
02.2009 - 02.2014
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimizing operational disruption
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys
- Maintained professional demeanor in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions
- Identified department's financial and resource needs and helped management with drafting budgets for planned and unplanned expenses
- Liaised with employees to determine complaints and satisfaction levels and addressed reported problems to keep staff motivated
- Generated reports and attended management meetings and briefs to discuss business needs, track goal fulfillment and make administrative decisions
- Checked equipment for faults, flaws or defects and scheduled maintenance operations to fix issues and keep department operational
- Monitored financial statements and reported revenue and cash flow changes, triggering strategic initiatives to grow income
- Planned and coordinated a wide variety of events, including weddings, parties, banquets and conferences
- Planned and designed schedules for events, scheduling appropriately according to guest requests and event needs
- Briefed all staff before events started, completing to delegate staff tasks, communicate priorities and discuss protocols
- Maintained close communication with clients and sought solutions for problems, achieving event goals and mitigating service issues
- Trained and supported cross-functional teams in event setup, coordination and marketing, boosting productivity and maintaining quality of service
- Managed onsite teams' operations, sourced materials and handled problems and feedback from clients, promoting positive brand image
- Overseeing, receiving of all printed matter and magazines from various companies, such as Momentum Life, University of Pretoria, SATU, Fed health, SAPS Journals, SITA (State Information Technology Agency), and other companies
- Managed following departments, receiving, packaging and dispatch
- Involving, overseeing 45 staff members, ensuring accurate counting, collating, decollating, folding, inserting, and packaging and sorting until final delivery to the depot
- All relevant paperwork between the client and the mail house and Lodging all documentation to the depot
- Overseeing that all vehicles loaded and deliveries on time
- Vehicle maintenance scheduled for service
- Responsible for all Invoicing to the Client and ensuring payment receipts for delivery to depot for work done
- Tender Applications and compilation of tender material.
Co-Owner
Golden Glo Timber Coatings
01.2010 - 11.2010
- Monitored horse temperature, pulse and respiration rates to measure vital signs and detect abnormalities
- Applied lunging and long reining techniques to exercise horses
- Delivered treatments for wounds and injuries to avoid infection and promote speedy healing and recovery
- Coordinated smooth onboarding for new staff with related training and documentation
- Oversaw employee recognition programme to encourage professional development and high performance
- Met financial goals with organised strategies focused on proper management of expenses and income
- Evaluated employee skills and optimised assignments to best use individual talents and knowledge
- Managed calendar to schedule employee shifts, maintaining organised operations and complete staff
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively
- Photographed products for sale, posting pictures via social media to increase visibility
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable
- Maintained accurate records for operations, inventory, income and expenses
- Utilised effective communication skills to enable successful resolution of issues and conflicts
- Provided organisational leadership and established business vision to achieve sales, profit and revenue goals
- Oversaw customer interaction, quality control and stakeholder relations and addressed complaints to improve service delivery and increase client retention
- Supervised employee activities and assessed responsibilities and tasks, recommending improvement actions to boost revenue and achieve sales goals
- Created work schedules and assigned employees shifts to cover company operations and fulfill clients' needs
- Computed costs for products and services, established mark-up and set pricing for business offerings
- Monitored industry trends and attended trade shows, selecting and purchasing products for resale
- Designed advertising materials and campaigns, initiated marketing efforts and promoted business goods and services.
Stable Manager
El Paso
01.2009 - 12.2009
- Built trusting owner and animal relationships by treating horses with love and care
- Organized regular vet and farrier visits for medical and feet health for equine care
- Maintained accurate horse records such as medical, training and dietary requirements in compliance with procedures
- Watched horses and riders during riding sessions to ensure minimal accidents and injuries
- Coordinated teams and organization of competitions to promote participation and attendants for events
- Procured and purchased consumables and equipment to meet animal and stable needs
- Monitored food, bedding and equipment supplies on inventory systems, promptly ordering low-stock items to maintain farm operations
- Implemented yard routines and regular hands-on yard duties such as mucking out, hoof clipping and sourcing feed
- Cleaned stables daily, maintaining hygienic and safe environments for horses
- Completed grassland management and maintenance for healthy horse grazing
- Taught all aspects of riding and stable skills from beginner to advanced levels
- Sourced suitable horses and ponies to purchasing clients to increase customer satisfaction
- Monitored horse behavioral patterns, reporting concerns to owners for prompt resolutions
- Maintained daily feeding and watering schedule, adhering to strict dietary requirements
- Tacked up and untacked horses to prepare for commencement and completion of outings
- Thoroughly cleaned and maintained equipment, bridles and saddles to manage functionality and power
- Prepared horses to avail of lessons, practice on trail rides and participate in competitions and shows.
Debt Negotiator
Buchanan Clark and Wells
01.2006 - 12.2007
- Handled credit and debit card payment processing to complete purchasing experience
- Shared comprehensive brand and product knowledge to maximize sales
- Secured new clients through targeted prospecting and networking
- Liaised with potential customers to determine needs and provide recommendations
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases
- Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts
- Participated in sales training and workshops to amplify skills and leverage productivity
- Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products
- Developed engaging sales pitches to promote products and services of company
- Registered information and details of customer on database and submitted proper documents for sale to preserve accurate records
- Trained staff on running betting activities to expand talent pool and boost customer enjoyment
- Computed and announced results of games, following gaming rules to produce fair and just outcomes
- Announced winning numbers, paid winners and collected payments from losers to keep operations running smoothly
- Calculated odds and received and paid-off bets on outcomes of sporting events or other interests
- Hedged or refused bets by assessing risk levels and prospective rewards
- Maximised sales revenue by announcing odds and encouraging betting on various gaming avenues
- Utilised gaming psychology to encourage visitors to play or maintain interest in games after losing bets
- Communicated with customers to ascertain gaming needs, complaints or issues for appropriate service delivery
- Maintained socially-appropriate conduct during operations, escalating cases of misbehaviour to security staff as required
- Managed cash flow by maintaining adequate cash and chip quantities for gaming needs.
Sales Consultant
Phones4U
01.2005 - 12.2005
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing
- Handled credit and debit card payment processing to complete purchasing experience
- Shared comprehensive brand and product knowledge to maximize sales
- Secured new clients through targeted prospecting and networking
- Liaised with potential customers to determine needs and provide recommendations
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases
- Demonstrated perseverance, dedicated cold calling and exceptional service to land new customer accounts
- Participated in sales training and workshops to amplify skills and leverage productivity
- Exceeded sales quotas and obtained high-profit margins by using unique strategies to sell products
- Developed engaging sales pitches to promote products and services of company
- Registered information and details of customer on database and submitted proper documents for sale to preserve accurate records.
Education
Certificate -
Annie Sloan School of Paint
01.2018 - 05.2018
Diploma - undefined
De Vries Ambulances
01.2015 - 05.2017
Higher Certificate - undefined
The Sewing Centre
10.2011 - 05.2012
Diploma - undefined
Damelin
06.2011 - 05.2012
Certificate - undefined
Compucentre
01.2012 - 05.2012
Skills
Social Media
Accomplishments
- S.A Swimming Team U19 2001 (Breast Stroke and Back Stroke)
- S.A Athletic Team U19 - 2001 (200m -Record, Highjump and Shotput)
- Freestate Netball Team U19 2000, 2001
- Basic Automotive Engineering (Cylinder head recon, Valve services)
- Small and farm animal 1st aid and horse riding and basic horse training & horse riding
- 1st aid (LIFEGUARD COURSE) kings beach port Elizabeth
- Surf Lifeguard award, CPR and 1st Aid, surf proficiency award, Supervisory Training, Lifeguard Award)
- NAUI Scuba Diving Course & (Advanced)
- Ice Hockey Oxford Zodiac's (UK) (2005-2006)
- Muldersdrift CPF Vice-Chair Sector 3 (2021 Elected)
- Muldersdrift CPF EXCO Treasurer (2021 Elected)
- Underwater scuba diver 2007
Timeline
Automotive Engineer
Galaxie Motor Engineering
03.2018 - 11.2021
Certificate -
Annie Sloan School of Paint
01.2018 - 05.2018
Diploma - undefined
De Vries Ambulances
01.2015 - 05.2017
General Manager
Cupids Lair Luxury Guest Accommodation and Events
03.2014 - 05.2017
Certificate - undefined
Compucentre
01.2012 - 05.2012
Higher Certificate - undefined
The Sewing Centre
10.2011 - 05.2012
Diploma - undefined
Damelin
06.2011 - 05.2012
Interior Decorator (Owner)
Dramatically Different Interior Creations cc
12.2010 - 02.2014
Co-Owner
Golden Glo Timber Coatings
01.2010 - 11.2010
Operating Manager
Etleimu Mail Management
02.2009 - 02.2014
Stable Manager
El Paso
01.2009 - 12.2009
Debt Negotiator
Buchanan Clark and Wells
01.2006 - 12.2007
Sales Consultant
Phones4U
01.2005 - 12.2005
Medical and Mechanical Assistant
ESS AFRICA & Mr. Mechanic
Assistant Manager
Ladbrokes Racing UK
Private Carer
Pretoria
6 2025 - 7 2024
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