Maria Shipo
Passenger Handling Agent
Kempton Park
Work Preference
Summary
Dynamic professional with a proven track record at Airlink, excelling in problem-solving and customer satisfaction. Enhanced operational efficiency through effective communication and conflict resolution, while maintaining meticulous records. Recognized for implementing process improvements that elevated service quality and team productivity. Adaptable and detail-oriented, committed to delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Passenger Handling Agent
Airlink
11.2023 - Current
- Coordinated flight schedules and passenger logistics to improve operational efficiency.
- Resolved customer inquiries and issues related to air travel services.
- Streamlined team communication processes, enhancing response times.
- Maintained accurate records of bookings and cancellations using industry software.
- Flight controlling and flight preparation, pre seatings of specials and upgrades.
- Arrival of flights and departure of flight.
- Check in, document checks and baggage handling.
- Boarding training for new staff according to the boarding manual
Customer Service Agent
Menzies Aviation
06.2022 - 11.2023
- Responded to customer inquiries via phone and email, ensuring timely and accurate information delivery.
- Assisted customers with baggage handling procedures, enhancing overall travel experience.
- Collaborated with team members to resolve issues promptly, improving customer satisfaction ratings.
- Managed ticketing processes efficiently, streamlining operations for quicker service delivery.
Administration Supervisor
Tourvest
06.2017 - 06.2021
- Supervised daily administrative operations to
Education
Bachelor Degree - Bachelor of Human Settlement Management
University of South Africa
Pretoria10.2026
Higher Certificate -
University of South Africa
Pretoria06.2022
Skills
Problem-solving skills
Ensuring customer satisfaction
Critical thinking
Conflict resolution
Recordkeeping proficiency
Order fulfillment
Resolving customer issues
Attention to detail
Adaptability and flexibility
Time management
Multitasking Abilities
Timeline
Passenger Handling Agent
Airlink
11.2023 - Current
Customer Service Agent
Menzies Aviation
06.2022 - 11.2023
Administration Supervisor
Tourvest
06.2017 - 06.2021
Bachelor Degree - Bachelor of Human Settlement Management
University of South Africa
Higher Certificate -
University of South Africa