Maria Ragolane
Courier Controller And Key Accounts Agent
Benoni
Summary
Results-driven logistics professional with over 15 years of experience, demonstrating a strong commitment to excellence and a disciplined approach. Seeking to contribute to a dynamic organization by leveraging enthusiasm and interpersonal skills to drive success. Thrives in collaborative environments, utilizing creative thinking and problem-solving abilities to enhance team performance and overall company well-being. Exceptional communication skills facilitate effective interactions across all levels, consistently exceeding employer and customer expectations.
Overview
17
17
years of professional experience
Work History
Courier controller
Santova Logistics
10.2021 - 08.2025
- Generates correct and accurate rates for clients, import, export and domestic services.
- Understanding of pricing and incoterms
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Quality checking on all documents relevant to the shipment as per client requirements to ensure compliance with destination requirements.
- Booking collections
- Monitoring of shipment for delays and advise the client accordingly.
- Quality checking of draft entries and facilitating client approval before shipments are submitted to customs.
- Registration of shipments on Cargowise
- Invoice client in correspondence with the estimate.
- Resolve queries in a timely manner.
Regional Key Accounts Executive
DHL Sub Sahara Africa (SSA)
01.2017 - 02.2021
- Calls and mail communication of high standard was conducted at all times, to both internal and external customers and the network.
- Experienced at maintaining accurate paperwork, tracking shipments and providing proactive updates to clients.
- Proficient at utilizing all the company's systems to provide the client with the best first-time ideal solutions for the satisfaction of customer’s immediate and future needs
- Providing estimates, arranging local, import and export collections for monitored key account clients.
- Completing the diagnostics of shipments flagged on a company monitoring programme and raising process failures to relevant facilities for identification of root cause and potential corrective action.
- Customer education offered to every customer to be fully aware of all the DHL services offered is aware of how to make use of these services.
- Resolving queries in a timely professional manner.
Key Accounts Executive/Tracing/Customer Service Representative
DHL International
03.2008 - 12.2017
- To provide an efficient and professional service to DHL through prompt, courteous and accurate handling of inbound calls.
- Provide the full service of the customer service offerings, which are bookings, quotations, stationary requests, inquiries and queries.
- Maximizing all potential opportunities for business acquisition and revenue growth
- Proactive status updates on service incidents, delays and potential service failure according to the client’s agreement.
- Provide quality and track and trace services for clients and the DHL network in order to resolve service problems, to improve service recovery and minimize customer dissatisfaction.
- Make visits to the clients with the sales representative or supervisor with the aim of improving customer interaction and service provided to the customer
- Managed a diverse portfolio of key accounts, maintaining strong professional relationships and high retention rates.
Education
NQF 5 – FETC - Supply Chain Management
School of Shipping
06.2023
High School Diploma -
Norkem Park High School
Johannesburg, South Africa 04.2001 -
Skills
Time Management - Expert
Customer Service - Expert
Communication Skills - Expert
Teamwork - Expert
Work ethic - Expert
Working independently
Package delivery and Pick-up
Attention to confidentiality
Logistics and transportation
Problem-solving
Item tracking
Relationship building and rapport
Timeline
Courier controller
Santova Logistics
10.2021 - 08.2025
Regional Key Accounts Executive
DHL Sub Sahara Africa (SSA)
01.2017 - 02.2021
Key Accounts Executive/Tracing/Customer Service Representative
DHL International
03.2008 - 12.2017
High School Diploma -
Norkem Park High School
04.2001 -
NQF 5 – FETC - Supply Chain Management
School of Shipping