Maria Mtsweni
Call Centre Agent, Administrator & Sales And Marketing Assistant.
8242 Rantsoe Crescent Vosloorus
Summary
Passionate professional with a track record of good behaviour, fast learning and working the hardest in every field that is entrusted to me. I am available immediately to continue with my passion and drive to achieve the ultimate goal of success.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Boksburg Administrator
Prospero SA (pty) ltd
Boksburg
08.2022 - 03.2023
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
Tele-Sales Agent
Clientele Life
Sandton
09.2020 - 03.2021
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Followed up with customers to solicit further sales.
- Negotiated pricing and payment terms with customers when possible to close deals.
Sales and Marketing Assistant
Sound Level Media
Benoni
01.2019 - 04.2019
- Assisted call-in customers with questions and orders.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Conducted basic market research to identify customer needs.
- Created graphic representations of data and translated complex research into easily readable content for stakeholders.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
Education
Grade 12 -
01.2008 - 05.2014
Isindeble
English
Mathematical Literacy
Accounting
Business Studies
Economics
Life Orientation
Short Course - Computer Studies
01.2015 - 05.2015
N4-N6 - Finance
06.2017 - 05.2018
Financial Management Entrepreneurship and Business Management Financial Accounting Communication Cost and Accounting Management Computerized Financial System
- Continuing education in N4 Accounting and N6 Computerized Financial System
Skills
-Microsoft Office
-Communication Skills
-Pastel
References
- Thebe Pali- 0732070822
- Sharon Nkuna -0719778729
- Thandi Mkhonza- 0711433563
Timeline
Boksburg
Administrator - Prospero SA (pty) ltd
08.2022 - 03.2023
Tele-Sales Agent - Clientele Life
09.2020 - 03.2021
Sales and Marketing Assistant - Sound Level Media
01.2019 - 04.2019
Ekurhuleni West College - N4-N6, Finance
06.2017 - 05.2018
Siyafunda Community Technology Center - Short Course , Computer Studies
01.2015 - 05.2015
Ndendeka High School - Grade 12,
01.2008 - 05.2014