I am a highly committed individual eager to learn and acquire new skills, as evidenced by my achievements in client service within the corporate sector. My professional journey commenced in 2019 with a learnership program at Medscheme, followed by an internship at Bonitas, which ultimately led to a permanent position. I have developed my expertise in client service, beginning in the call center and subsequently transitioning to the back office, where I provided written assistance to clients while ensuring a high standard of professional customer experience. My role at Bonitas demonstrates my ability to handle diverse responsibilities, particularly in first-contact resolution for all client inquiries. With my knowledge and experience, I am poised to continue growing and contributing effectively to any organisation.
Documentation Review
Professional ethics
Policy Interpretation
Assertiveness
Problem solving
Computer Skills
Multitasking
Organisational skills
Teamwork
Active Listener