Maria Herrmann

Logistics Administrator (Contract Sept 2024 - Dec 2024).

• Managed logistics administration for mill and silo planning.
• Bookings of truckloads with freight companies, silos, mills, and farmers.
• Resolving disputes regarding commodity grades and tonnage shortages.
• Facilitated daily liaison with mills, traders, silos, and freight companies.

Trading Administrator (Contract Jan 2025 - Oct 2025).

• Managed the reconciliation of commodities delivered and truck loads received.
• Fleet Logistic Management.
• Performed detailed account reconciliations to support trading administration and financial accuracy.
• Managed debtor and credit control processes for trading administration.
• Efficiently managed and executed trading schedules through effective planning.
• Dedicated effort towards achieving operational goals, and improvements.
• Listened attentively to customer concerns, addressing queries effectively.
• Identified issues, analysed information, and provided solutions to problems.
• Teamed with colleagues to meet and exceed trading goals.

• Menu construction.
• Marketing for Restaurant and Pub, Guesthouse, Charter, and Tackle Shop.
• Bookings for Guesthouse and Charters.
• Stock take.
• Ordering of stock.
• Pricing of stock.
• All administrative functions.
• Management of staff, guesthouse, and pub.
• Fault finding.
• Event Planning.
• Overseeing the cleanliness and tidiness of the guesthouse and pub.
• Security – I also caught four staff members within a month of starting at the company, which improved the system for theft.
• Health and Safety.
• Managed office administrative tasks, including filing, data entry, and document preparation, to support overall operational efficiency.
• Monitored staff performance and developed improvement plans.
• Managed the front desk team and helped promptly resolve workday issues to back up employees.
• Mentored new staff on correct procedures, compliance requirements, and performance strategies.
• Monitored email and postal correspondence, directing messages to appropriate departments, and responding to enquiries promptly.
• Assessed office supply needs, placed orders promptly to prevent shortages, and maintained workflow.
• Hosted office meetings with staff to answer questions, resolve issues, and keep employees informed of changes.
• Implemented health and safety protocols in the workplace, conducting regular risk assessments to ensure a safe working environment.

• Menu construction for lunch, dinner, and drinks.
• Check in and out of guests.
• Taking payment from guests.
• Booking of sanctuary, ocean, and park activities for guests.
• Overseeing the cleanliness and tidiness of the guesthouse.
• Daily shopping and ordering of supplies.
• Closely oversaw food preparation to ensure chefs created food on time and to the customer's required standards.
• Calculated the ingredients needed to determine prices for services and set budgets.
• Pitched in to help with meal service, kitchen tasks, and during peak periods and employee absences.
• Educated staff members on procedural and menu changes.
• Engaged with patrons to boost customer service and identify ways to improve their experiences.
• Identified, investigated, and corrected restaurant service issues to maintain customer satisfaction.

• Managing administrative tasks and overseeing branch operations in the Branch Manager's absence.
• Handling daily cash-ups, banking procedures, and HR duties.
• Enforcing company procedures and evaluating personnel performance.
• Managing petty cash, personnel recruitment, and customer service.
• Utilising computer programmes for record keeping and stock management.
• Handling inter-branch transfers.
• Answering and transferring calls via the switchboard.
• Managed office administrative tasks, including filing, data entry, and document preparation, to support overall operational efficiency.
• Handled confidential documents with discretion, maintaining the integrity and security of sensitive information.
• Cultivated a positive work environment, fostering teamwork, and encouraging open communication among staff.
• Managed office policies and procedures to achieve continuous improvement in customer experience and office efficiency.
• Mentored new staff on correct procedures, compliance requirements, and performance strategies.
• Monitored email and postal correspondence, directing messages to appropriate departments, and responding to enquiries promptly.
• Assessed office supply needs, placing orders promptly to prevent shortages, and maintaining workflow.
• Hosted office meetings with staff to answer questions, resolve issues, and keep employees informed of changes.

Pharmacy Assistant

• Meticulously managed medication and pharmaceutical supply inventory.
• Ensured accurate processing of sales transactions.
• Assisted customers with prescription and health inquiries.
• Maintained a professional and welcoming demeanour when addressing incoming calls.
• Dispensed over-the-counter (OTC) medications.
• Kept shelves impeccably stocked.
• Typed and printed prescription labels with precision.
• Maintained a clean and organised work environment.
• Optimised the presentation of promotional stock and front shop displays.
• Efficiently handled merchandising, stock ordering, and ensured timely parcel deliveries.
• Helped pharmacy staff prepare medications, and fill orders.
• Restocked shelves and prepared expired drugs for return.
• Dispensed prescription medications accurately under pharmacist supervision, adhering to strict regulatory standards.
• Kept pharmacy areas organised to promote better staff productivity.
• Managed the pharmacy cash register, processed payments, and reconciled daily financial transactions.
• Prepared medication labels with item name, quantity, and dosage.
• Labelled drugs clearly to enable safe storage and use.
• Cleaned counters and surfaces to maintain hygienic pharmacy environments.
• Opened incoming supplies and stocked them in the correct locations.
• Arranged orderly pharmacy storage for ease of item retrieval.
• Handled confidential patient information with discretion, following data protection regulations.
• Responded to telephone inquiries and provided information about order status, shop hours, and pharmacy procedures.
• Prepared the correct quantities of medication according to the pharmacist's instructions.
• Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
• Provided exceptional customer service, offered advice on over-the-counter medications, and healthcare products.
• Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
• Entered current customer, payment, and inventory information into the system.
• Collaborated with healthcare professionals to deliver integrated patient care and support.
• Supported pharmacists with local medication delivery and accurate record-keeping of patient services.
• Arranged visually appealing displays of pharmacy goods according to merchandising planograms and end-cap placement needs.
• Trained new pharmacy assistants, sharing knowledge and best practices to enhance team skills.
• Utilised pharmaceutical knowledge to recommend suitable alternatives when specific medications were unavailable.
• Assisted in the preparation of custom medication compounds, following precise formulations.
• Demonstrated assistant duties and best practices to new staff members.
• Supported pharmacy audits to ensure compliance with regulatory bodies, and quality standards.
• Performed clerical functions, including filing, copying, and faxing.
• Trained newly hired pharmacy staff on departmental policies and procedures.
• Monitored and managed the pharmacy's refrigeration units for temperature-sensitive medications.
• Reviewed order information against the computer database.
• Engaged in community outreach programmes to promote health awareness and preventive care measures.

Buying Manager

• Oversee daily purchasing, receipt, sales, and invoicing of all drugs and sundries for the pharmacy.
• Organise and store pharmaceutical materials and supplies.
• Hire and train new employees.
• Resolve shipping and invoice problems, and prepare shipping documents.
• Create spreadsheets for stock ordering and control.
• Utilise Excel, Word, Outlook, Orderwise, Unisolve, Apollo, and MedEdi.
• Organise CPD functions for up to 45 doctors, including accredited topics and points, register maintenance, and certificate distribution.
• Oversee pharmacy promotions and broadsheets.
• Manage and proofread designs and layouts of the monthly broadsheet.
• Dispensing of prescriptions and OTC medications.
• Developed and maintained strong relationships with suppliers to secure the best prices and quality.
• Directed daily operations to achieve maximum efficiency and productivity.
• Monitored stock levels and initiated reordering processes to prevent stockouts and overstocking.
• Negotiated contracts with suppliers, focusing on payment terms, delivery schedules, and quality standards.
• Analysed supplier invoices to ensure the accuracy of billing, and resolved discrepancies promptly.
• Recorded purchases and supply movements to maintain accurate records.
• Scheduled the transportation of outgoing goods to meet customer requirements.
• Maintained required inventory levels at minimal cost.
• Tracked inventory levels and optimised ordering strategies to meet availability needs, whilst maintaining budget goals.
• Implemented cost-saving initiatives that reduced procurement expenses without compromising on quality.
• Managed the end-to-end procurement process, from requisition to delivery, ensuring the timely arrival of goods.
• Conducted market research to identify potential suppliers, and negotiate favourable terms.
• Dispatched transport personnel and vehicles to fulfil resupply requirements.
• Implemented product storage and flow strategies for minimal delays in fulfilling demand.
• Utilised procurement software to streamline purchasing processes, improve accuracy, and reduce processing time.
• Participated in trade shows and industry events to keep abreast of market trends, and source new products.
• Formulated operational and administrative procedures to streamline processes.
• Resolved disputes with suppliers efficiently, maintaining positive relationships, while upholding company interests.
• Collaborated with sales and marketing teams to align purchasing with customer demands and promotional activities.
• Forged strong relationships with suppliers, securing favourable terms and improving supply chain reliability.
• Organised supplier visits and trade fair attendance, keeping abreast of industry innovations, and building a network.

• Coordinate daily administrative activities, patient care, and appointment scheduling.
• Ensure compliance with healthcare regulations.
• Prepare prescriptions and manage the Diabetes Clinic, and in-practice Pharmacy.
• Provide wound care and assist with in-practice surgical procedures.
• Deliver diabetes education and oversee practice-controlled waste management.
• Use Mededi for administrative tasks, and handle payments, billing, and invoicing.
• Managed patient records, updated histories, and medication lists, complying with confidentiality regulations.
• Assisted doctors during examinations and minor surgeries, maintaining patient comfort and safety.
• Processed prescriptions, liaised with pharmacies, and advised patients on medication administration.
• Handled confidential documents with discretion, maintaining the privacy and security of sensitive information.
• Provided emotional support and guidance to patients and their families, fostering a caring, supportive environment.
• Participated in emergency care procedures, demonstrating quick thinking and competency in high-pressure situations.
• Conducted patient interviews to gather medical histories, ensuring comprehensive information for diagnosis.
• Educated patients, families, and friends on personal care and treatment, enabling continuity of care at patients' premises.
• Scheduled appointments and managed calendars for multiple executives, optimising their workload and commitments.
• Developed and maintained filing systems, both electronic and paper, to streamline document retrieval processes.
• Readied patients for examination and treatment by explaining procedures and directing persons to examination rooms.
• Managed inventory of medical supplies, placing orders before depletion to avoid disruptions in patient care.
• Executed basic and administrative tasks to support patient care under the supervision of medical specialists.
• Scheduled appointments, coordinated tests, and organised follow-up consultations to optimise patient care.
• Prepared examination rooms, sterilised instruments, and stocked supplies to maintain a hygienic environment.
• Provided prescription and drug refill information to pharmacies, enabling pharmacists to dispense prescription drugs.
• Implemented office procedures to improve workflow and reduce administrative bottlenecks.
• Monitored office inventory and supplies, promptly ordering low-stock items.

• Expertly managed office tasks to streamline data, and efficiently screen calls.
• Provided a warm welcome and support to all visitors.
• Maintained professional, courteous communication via phone, email, and postal mail.
• Provided a high level of administrative support, including copying, faxing, and document distribution.
• Answered telephone calls to offer information, direct callers, and take messages.
• Secured data by following confidentiality procedures.
• Received, sorted, and directed incoming mail to maintain good communication channels.
• Handled photocopying documents, updating files, and faxing communications for staff.
• Managed the printer maintenance schedule and toner replenishment.
• Greeted visitors and appropriately directed them to designated areas.
• Supported staff with clerical tasks to maintain a well-functioning office administration.
• Organised and stored hard copy files.