MARIA ELIZABETH KEMSLEY
Receptionist/Administration/PA/ Short Term Insurance Clerk
Bloemfontein,Free State
Summary
Hardworking and experienced Receptionist with several years of experience serving as a supportive and integral employee in high volume client settings. Experienced in creating schedules, making appointments, selling products, and providing clients with optimal customer service. Bringing forth the ability to manage front desk settings with poise and grace, in addition to managing a variety of administrative duties. Eager to join a new team of people, and assist them as a dedicated and passionate Receptionist or PA.
Expected Salary +- R15 000
Overview
24
24
years of professional experience
2
2
Languages
Work History
Claim Handler
Firmanchor Financial Services
Bloemfontein
02.2024 - Current
- Examined claims forms and other records to determine insurance coverage.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Collected information from customers to complete claims and legal files.
- Reduced claims processing time for quicker client reimbursement through effective prioritization and workload management.
- Communicated effectively with clients throughout the entire claims process, ensuring transparency and understanding at each stage.
- Client liaison
- Assist Clients with updating and increasing Policies as well as All enquiries
- Data Capturing
- Claims Handling
- After sales services
- Policy Renewals
- Administration
- Filling and record keeping
Receptionist
Terblanche Brokers Bfn
01.2023 - 11.2023
- Handling all bookings and all calls
- Client liaison
- Assist Clients with updating and increasing Policies as well as All enquiries
- Data Capturing
- Claims Handling
- After sales services
- Policy Renewals
- Housekeeping
- Administration
- Filling and record keeping
Andela Guest house – Liedjes/Bos Hotel & Venue
01.2022 - 01.2022
- Worked on contract at Andela Guest house – Liedjes/Bos Hotel & Venue's till permanent position was found
Receptionist
Magnis Bloemfontein
01.2013 - 01.2021
- Greeting clients and provides them with information and superior service. Handle calls, collects personal information, and manage schedules, Filling, Assistant to Sales Admin
Personal Assistant
Human Financial Advisors
01.2011 - 01.2012
- Answered phone calls, greeted clients, handled all front desk responsibilities.
- Life Policy (PPS & Santam) Amendments and changes.
- Managing front reception area, contributing to the welcoming and peaceful environment of the office.
- Handled mail, and some accounting responsibilities.
Internet sales & Receptionist
OFM Bloemfontein
01.2008 - 01.2009
- Internet Sales/WOMF Internet Sales
Telesales
Volksblad Bloemfontein
01.2006 - 01.2008
Policy service consultant
TELESURE
01.2002 - 01.2006
- Amendment and changes to policies.
- Customer Service/Call Centre
Education
High School - Matric
Bfn
Bloemfontein, South Africa01.1993
Skills
- Hard working
- Workload management
- Keeping a positive environment
- Excellent Communication Skills
- Multitasking Skills
- Claims processing
- Claims review
- Teamwork
- Customer service
Timeline
Claim Handler
Firmanchor Financial Services
02.2024 - Current
Receptionist
Terblanche Brokers Bfn
01.2023 - 11.2023
Andela Guest house – Liedjes/Bos Hotel & Venue
01.2022 - 01.2022
Receptionist
Magnis Bloemfontein
01.2013 - 01.2021
Personal Assistant
Human Financial Advisors
01.2011 - 01.2012
Internet sales & Receptionist
OFM Bloemfontein
01.2008 - 01.2009
Telesales
Volksblad Bloemfontein
01.2006 - 01.2008
Policy service consultant
TELESURE
01.2002 - 01.2006
High School - Matric
Bfn