Margo Burnett
Paarl
Summary
I am a university student who will be finishing a Bachelor of Arts degree, with Geo-Environmental Studies and Sociology as major subjects, in the month of July 2024. With the experience and knowledge that I have gained from university, as well as from previous job experience as a bartender and bookshop attendant, I have developed new skills as well as strengthen the skills that I already had. My skills include customer service, organizational skills, reliability, and strong multitasking. Along with a great love of nature, horses, and travel, these skills make me a suitable applicant for the position.
Overview
1
1
year of professional experience
Work History
Bartender
Battalion Bartending
Darling, South Africa
11.2022 - 11.2022
- Worked as a bartender at one of South Africa's biggest music festivals.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Served high customer volumes throughout the festival.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated personal relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Successfully handled difficult customers with patience and grace.
Shop Attendant
Stellenbosch Books
Stellenbosch, South Africa
02.2022 - 10.2022
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Reduced inventory discrepancies by conducting thorough and accurate merchandise counts.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Boosted sales through engaging product demonstrations and personalized recommendations.
- Streamlined cashier operations through proper handling of cash transactions and credit card processing.
- Maximized shelf space utilization by strategically organizing products for ease of access and visibility.
- Upheld store policies, resulting in a well-regulated shopping experience for all patrons.
- Prevented stock loss by closely monitoring the sales floor for theft.
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Managed restocking activities efficiently, ensuring timely availability of items for purchase during peak hours.
- Assisted in training new employees on store procedures and best practices to maintain consistency across the staff team.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor to support cleanliness and maintain organized shopping environment.
- Used POS system to process customer cash, credit and debit transactions.
- Checked incoming orders and organized new stock.
- Organized shelves to remove slow moving items and add new merchandise.
- Helped managers with daily checklists and last-minute requirements.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Listened to customer needs and desires to identify and recommend optimal products according to individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Arts - Humanities
Stellenbosch University
Stellenbosch, South Africa07.2024
High School Diploma -
Paarl Girls' High School
Paarl, South Africa11.2020
Skills
- Sales techniques
- Product knowledge
- Payment Processing/ Cash Register Operation
- Customer Service
- Engaging Personality
- Organizational skills
- Adaptability and flexibility
- Highly Reliable
- Attention to Detail
- Problem Solving
- Strong Multitasking
- Motivation and initiative
Singing, baking, reading, playing guitar, horse riding, and hiking.
I try to have a balanced approach to life, so when I am not working or exercising, I enjoy doing these hobbies.
Languages
English
Advanced (C1)
Afrikaans
Bilingual or Proficient (C2)
French
Beginner (A1)
Additional Information
Reference 1
Full Name: Riëtte Neethling
Phone Number: 082 441 0742
Email Address: rietteneethling4@gmail.com
Relationship: Former Sports Coach
References 2
Full Name: Sarah Elizabeth Emery
Phone Number: 076 289 9716
Email Address: seremery23@gmail.com
Relationship: Former Manager
Timeline
Bartender
Battalion Bartending
11.2022 - 11.2022
Shop Attendant
Stellenbosch Books
02.2022 - 10.2022
Bachelor of Arts - Humanities
Stellenbosch University
High School Diploma -
Paarl Girls' High School