Summary
Overview
Work History
Education
Skills
Singing, baking, reading, playing guitar, horse riding, and hiking.
Languages
Additional Information
Timeline
Generic

Margo Burnett

Paarl

Summary

I am a university student who will be finishing a Bachelor of Arts degree, with Geo-Environmental Studies and Sociology as major subjects, in the month of July 2024. With the experience and knowledge that I have gained from university, as well as from previous job experience as a bartender and bookshop attendant, I have developed new skills as well as strengthen the skills that I already had. My skills include customer service, organizational skills, reliability, and strong multitasking. Along with a great love of nature, horses, and travel, these skills make me a suitable applicant for the position.

Overview

1
1
year of professional experience

Work History

Bartender

Battalion Bartending
11.2022 - 11.2022
  • Worked as a bartender at one of South Africa's biggest music festivals.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Participated in promotional events, representing the establishment positively.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
  • Served high customer volumes throughout the festival.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Cultivated personal relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Successfully handled difficult customers with patience and grace.

Shop Attendant

Stellenbosch Books
02.2022 - 10.2022
  • Enhanced customer satisfaction by providing friendly and efficient service at the register.
  • Reduced inventory discrepancies by conducting thorough and accurate merchandise counts.
  • Maintained a clean and organized store environment, leading to increased foot traffic.
  • Boosted sales through engaging product demonstrations and personalized recommendations.
  • Streamlined cashier operations through proper handling of cash transactions and credit card processing.
  • Maximized shelf space utilization by strategically organizing products for ease of access and visibility.
  • Upheld store policies, resulting in a well-regulated shopping experience for all patrons.
  • Prevented stock loss by closely monitoring the sales floor for theft.
  • Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
  • Managed restocking activities efficiently, ensuring timely availability of items for purchase during peak hours.
  • Assisted in training new employees on store procedures and best practices to maintain consistency across the staff team.
  • Balanced daily cash registers accurately, preventing discrepancies in financial records.
  • Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
  • Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor to support cleanliness and maintain organized shopping environment.
  • Used POS system to process customer cash, credit and debit transactions.
  • Checked incoming orders and organized new stock.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Helped managers with daily checklists and last-minute requirements.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
  • Listened to customer needs and desires to identify and recommend optimal products according to individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Bachelor of Arts - Humanities

Stellenbosch University
Stellenbosch, South Africa
07.2024

High School Diploma -

Paarl Girls' High School
Paarl, South Africa
11.2020

Skills

  • Sales techniques
  • Product knowledge
  • Payment Processing/ Cash Register Operation
  • Customer Service
  • Engaging Personality
  • Organizational skills
  • Adaptability and flexibility
  • Highly Reliable
  • Attention to Detail
  • Problem Solving
  • Strong Multitasking
  • Motivation and initiative

Singing, baking, reading, playing guitar, horse riding, and hiking.

I try to have a balanced approach to life, so when I am not working or exercising, I enjoy doing these hobbies.

Languages

English
Advanced (C1)
Afrikaans
Bilingual or Proficient (C2)
French
Beginner (A1)

Additional Information

Reference 1

Full Name: Riëtte Neethling

Phone Number: 082 441 0742

Email Address: rietteneethling4@gmail.com

Relationship: Former Sports Coach


References 2

Full Name: Sarah Elizabeth Emery

Phone Number: 076 289 9716

Email Address: seremery23@gmail.com

Relationship: Former Manager





Timeline

Bartender

Battalion Bartending
11.2022 - 11.2022

Shop Attendant

Stellenbosch Books
02.2022 - 10.2022

Bachelor of Arts - Humanities

Stellenbosch University

High School Diploma -

Paarl Girls' High School

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Margo Burnett