MARGARET OBAKENG MNISI
Team Leader (Customer Service And Hosting Manager)
Brits
Summary
To build a career in a growing organization, where I could be given a chance to explore, apply my skills and potentially become an asset to the company. To associate with an organization that would give me the opportunity to better myself and its success by enhancing the performance of the company for better output through disciplined, organized, and progressive ways with my sincerity, hard work, dedication, and utmost endeavor in the tasks entrusted to me.
Visionary Sales Person with progressive Sales Consultant background and a record of accomplishments. Brings focus on growth, confidence in decision-making and expertise in a leading organization through periods of change and development. Articulate and driven with top strengths in relationship-building, planning and operational problem-solving.
Customer-focused Team Leader, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Customer Service and Hosing Manager (Team Leader
Absa Bank
10.2022 - Current
- To maximize the customer experience by ensuring that continuous quick and efficient service is delivered to all Cash Customers through mentoring, coaching and developing staff within Hub and Spoke,
- The process requires careful daily coordination, cash planning, forecasting and management and would need to use a nodal optimization tool to ensure most effective cash management
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements,
- Enterprise Wide Risk Management Framework and internal ABSA Policies and Policy Standards
- Understand and manage risks and risk events (incidents) relevant to the role
- Duration :
Sales Consultant
Absa Bank
03.2019 - 10.2022
- To grow the ABSA customer base through acquisition and increased customer profitability of the identified portfolio
- Gain new customer and increase portfolios of current customers through proactive attraction, cross selling, retention and contribution towards the achievement of the branch' sales targets
- Duration :
Education
Bachelor of Business Administration -
UNIVERSITY OF SOUTH AFRICA
Higher Certificate - Business Principles And Practices
Varsity College
Pretoria 01.2010 -
Skills
Microsoft office packages (ie MS Excel, Word,undefined
Additional Information
- Personal Qualities : Hardworking, responsible, accountable, flexible
Languages
English, Afrikaans
First Language
English
Advanced
C1
Timeline
Customer Service and Hosing Manager (Team Leader
Absa Bank
10.2022 - Current
Sales Consultant
Absa Bank
03.2019 - 10.2022
Higher Certificate - Business Principles And Practices
Varsity College
01.2010 -
Bachelor of Business Administration -
UNIVERSITY OF SOUTH AFRICA
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