Margareth Elizabeth Mbaimbai

• Acting as point of contact and handling the more complex enquiries and queries, and liaising with stakeholders
• Improved workflow efficiency by proactively identifying bottlenecks in the back-office processes and suggesting actionable solutions.
• Follow up on outstanding financial reports
• Evaluate the movement with control account at departments
• Coordinated closely with front-office personnel to ensure seamless flow of information between departments, facilitating effective collaboration on mutual goals.
• Expedited invoice approvals by consistently following up with appropriate personnel for timely signoffs.
• Collaborated with cross-functional teams to streamline communication channels, resulting in better overall coordination among departments.

• Prepare, process, verify and quality-sort banknotes received from internal and external customers.
• Engage in short-term planning and perform tasks against work plans as defined by the team leader.
• Perform work as a part of the team within established practices, processes, rules and regulations, ensuring compliance with standards, policies and other guidelines in executing prescribed tasks.
• Identify, evaluate and solve defined, routine and new problems within a familiar context, applying solutions based on relevant evidence and procedures.
• Deliver work that meets the time and quality standards set in terms of the processing and destruction of soiled notes.
• Provide information, to the supervisor, relating to operational efficiency as well as any deviations from policies, procedures and service level agreements.
• Proactively broaden knowledge of functional area, displaying a willingness to make improvements in own work (including methods and practices).
• Evaluate own performance against given criteria, and identify and address task-specific learning
• Period: 2009 - Currently

• Engage in the short-term planning and performance of tasks against work plans as defined in conjunction with the supervisor.
• Perform work independently within the established practices, given processes, rules and regulations, ensuring compliance with the set standards, policies and other guidelines.
• Perform general accounting duties and reconciliations in accordance with the accounting and SARB policies, relevant accounting standards and applicable legislation.
• Prepare and provide information related to transactions within a defined context to relevant stakeholders.
• Perform general administration tasks, including the preparation of payment instructions, data capturing and record-keeping to ensure the smooth running of operations in FSD.
• Create and maintain consistent metadata in a manner that allows for a clear and unambiguous data element definition and meets legislative, quality and security requirements.
• Engage with the relevant stakeholders/clients within the SARB and external parties, displaying a service orientation in own work and the ability to handle basic queries and explain information fluently.
• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
• Reached out to vendors and customers to verify information and follow up on client issues.

Period 2015 June to 2017 September

2019 November to April 2020