Max De Sousa
Gauteng,Gauteng
Overview
13
13
years of professional experience
Work History
Account Manager
Pentagon
7 2023 - Current
- Specialized in Pre and Post network design to handle big data in the HD Video and IOT environment
- Products used – Dell, Ubiquity, Moxa and IFS
- System design for Consultants, System Integrators and End User across wide variety of verticals such as Warehousing, Prisons, Mines, Malls, Schools, Universities, Government Buildings, Residential Estates, Banking, Stadiums, Hospital etc
- Products used Cameras – Bosch, Axis, American Dynamics, Uniview
- Products used VMS – Axis Camera Station, Bosch, Exacq and Axxon
- System design for Consultants, System Integrators and End User across wide variety of verticals such as Warehousing, Prisons, Mines, Malls, Schools, Universities, Government Buildings, Residential Estates, Banking, Stadiums, Hospital etc
- Products Used – Bosch, Kantech, Impro and CEM
- Calculated storage for Projects
- Products Used – Capsule, Bosch and Uniview
- System design for Consultants, System Integrators and End User across wide variety of verticals
- Integration into all disciplines as well as building management
- Products used – DSC Metal Detector & X-Ray Machines: Products used – Secu Scan Turn Styles & Booms: Product used – iMatt
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved
- Educated clients on new products or services to increase customer engagement with brand
- Monitored and analyzed customer feedback to identify opportunities for improvement
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs
- Coordinated with internal teams to facilitate prompt delivery of client projects
- Conducted regular account reviews to identify areas for improvement and ensure continued success
- Collaborated with sales team to identify potential upsell opportunities and expand client base
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts
- Established clear communication channels between clients and internal teams, ensuring seamless project execution
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
- Developed and implemented strategies to increase client retention
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities
- Facilitated client satisfaction and renewed customer relations to drive growth
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes
- Negotiated contract terms with clients, securing favorable agreements for both parties
- Actively participated in networking events within the industry, expanding professional connections and generating leads
- Streamlined internal processes for better efficiency in account management tasks
- Liaised with marketing and sales teams to develop targeted campaigns
- Improved overall team productivity by implementing best practices in organization and time management
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty
- Identified key entry points to enhance market penetration and maximize returns
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses
- Built relationships with customers and community to promote long term business growth
- Negotiated prices, terms of sales and service agreements
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Set and achieved company defined sales goals
- Developed, maintained and utilized diverse client base
- Developed and maintained strong working relationships with professionals within assigned territory
- Attended monthly sales meetings and quarterly sales trainings
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Achieved or exceeded company-defined sales quotas
- Kept detailed records of daily activities through online customer database
- Contributed to team objectives in fast-paced environment
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Maintained current knowledge of evolving changes in marketplace
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Consulted with businesses to supply accurate product and service information
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Met existing customers to review current services and expand sales opportunities
- Presented professional image consistent with company's brand values
- Contributed to event marketing, sales and brand promotion
- Selected correct products based on customer needs, product specifications and applicable regulations
- Recorded accurate and efficient records in customer database
- Monitored service after sale and implemented quick and effective problem resolutions
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Informed customers of promotions to increase sales productivity and volume
- Built diverse and consistent sales portfolio
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Stayed current on company offerings and industry trends
- Trained new employees on customer service, money handling and organizing strategies
- Generated advertising brochure for vendor use
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Developed customized account plans for clients to help them achieve their business goals
Business Develop Manager / BDM
Duxbury
10.2020 - 06.2023
- Looking after the Surveillance department of Duxbury
- Seeing consulting engineers to specify our products
- Making sure our relationships with suppliers are in order
- Assisting 8 account managers with surveillance enquiries from customers
- Assisting with Tenders
- Assisting with designs
- Assisting with project pricing
- Going to System Integrators to make sure our relationship is intact, share new products, software or solutions
- Pipeline meetings every week for all account managers
- Making sure stock is ordered
- Assist and attend vendor events
- Making sure all demo's and POC requirements are met
- Products below
- Axis Hanwha Milestone SAFR FF Group
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Developed and implemented business strategies to achieve business goals and stay competitive
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Controlled costs to keep business operating within budget and increase profits
- Improved marketing to attract new customers and promote business
- Cross-trained existing employees to maximize team agility and performance
- Maintained professional, organized, and safe environment for employees and patrons
- Developed and maintained relationships with customers and suppliers through account development
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Onboarded new employees with training and new hire documentation
- Planned and budgeted accurately to provide business with resources needed to operate smoothly
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization
- Improved safety procedures to create safe working conditions for workers
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
- Reduced operational costs through comprehensive process improvement initiatives and resource management
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector
- Launched new products and services with thorough market research, leading to increased revenue growth
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Established team priorities, maintained schedules and monitored performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Defined clear targets and objectives and communicated to other team members
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Assisted in organizing and overseeing assignments to drive operational excellence
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Developed detailed plans based on broad guidance and direction
- Set aggressive targets for employees to drive company success and strengthen motivation
- Identified and communicated customer needs to supply chain capacity and quality teams
- Leveraged data and analytics to make informed decisions and drive business improvements
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Managed senior-level personnel working in marketing and sales capacities
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Launched quality assurance practices for each phase of development
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Established performance goals for employees and provided feedback on methods for reaching those milestones
Key Account Manager/BDM
Stallion Security
06.2019 - 10.2020
- Looking after key accounts such as Heineken, Johnson Mathews, GZI etc
- Bi-weekly meeting with clients to discuss progress on site, Maintenance, Remote site Monitoring, pending orders, and to see if I can assist in any other electronic or life safety needs they might have
- Looking after consultants, getting Stallion onto the tender list and also assist consultants with designs
- Making sure all relationships stay intact with Consultants and Key Accounts
- Putting all the tenders together including all commercials and pricing
- Sending all relevant information to distributors and OEM’s for comparative and competitive pricing
- Participate in the presentations of potential solutions to clients that I have sourced
- Attend Sales meetings to report back on the week
- Attend Project Meetings to discuss progress on sites with project managers
- Develop and implement strategic sales strategy to grow key accounts
- Ensure that Sales Tracker is always up to date.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities
- Analyzed sales and customer data to identify trends and opportunities for increased profitability
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts
- Strengthened client relationships through regular communication and effective problemsolving
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services
- Developed and delivered presentations to key customers to position products and services
- Built and maintained strong client relationships to drive business growth
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction
- Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients
- Expanded key account base by identifying and cultivating new business opportunities
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans
- Delivered exceptional customer service by resolving client concerns quickly and efficiently
- Supported sales and reporting for large and medium-sized accounts
- Analyzed sales to manage life cycle of product, inventory models and selling rates
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty
- Improved account management by predicting potential competitive threats and outlining proactive solutions
- Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results
- Analyzed key competitors to respond to competitive threats
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
- Optimized processes related to order placement and fulfillment by streamlining workflows between sales teams and other departments within the organization
- Positioned global capabilities to expand market share
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization
- Increased overall efficiency while reducing operational costs through continuous evaluation and adjustment of key account management strategies
- Cultivated an extensive network of industry contacts that facilitated access to valuable resources and insights into emerging trends relevant to key account management activities
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction
- Conducted economic and demographic research and analysis to produce critical reports
- Built relationships with customers and community to promote long term business growth
- Set and achieved company defined sales goals
- Negotiated prices, terms of sales and service agreements
- Achieved or exceeded company-defined sales quotas
- Attended monthly sales meetings and quarterly sales trainings
- Maintained current knowledge of evolving changes in marketplace
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Contributed to team objectives in fast-paced environment
- Met existing customers to review current services and expand sales opportunities
- Contributed to event marketing, sales and brand promotion
- Developed, maintained and utilized diverse client base
- Informed customers of promotions to increase sales productivity and volume
- Developed and maintained strong working relationships with professionals within assigned territory
- Monitored service after sale and implemented quick and effective problem resolutions
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Built diverse and consistent sales portfolio
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Kept detailed records of daily activities through online customer database
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Presented professional image consistent with company's brand values
- Consulted with businesses to supply accurate product and service information
- Recorded accurate and efficient records in customer database
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Stayed current on company offerings and industry trends
- Trained new employees on customer service, money handling and organizing strategies
- Selected correct products based on customer needs, product specifications and applicable regulations
- Generated advertising brochure for vendor use
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Strengthened relationships with key clients through regular communication and meetings
- Organized networking events to connect with potential clients, increasing brand visibility within target sectors
- Championed continuous improvement initiatives within the organization leading to enhanced efficiency levels
- Grew revenue in target markets by engaging in strategic partnerships and alliances
- Evaluated performance metrics, identifying areas for improvement and initiating corrective actions as needed
- Increased client base by developing and implementing effective business development strategies
- Mentored junior team members, fostering a positive work environment that encouraged professional growth
- Collaborated with cross-functional teams to develop innovative solutions for complex client needs
- Streamlined internal processes to enhance efficiency and productivity within the sales team
- Secured major contracts by delivering persuasive presentations to potential clients
- Coordinated trade show appearances, effectively presenting the company''s products/services to prospective customers
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs while maintaining quality standards
- Optimized sales funnel processes, resulting in shorter lead conversion timescales
- Identified new market opportunities, analyzing industry trends and competitor activities
- Consistently exceeded sales targets, contributing significantly to overall company revenue growth yearonyear
- Established long-term relationships with key industry influencers for increased brand exposure
- Spearheaded the implementation of CRM software, improving data management and enhancing customer service capabilities
- Developed comprehensive marketing plans, including pricing strategies and promotional campaigns
- Implemented targeted email campaigns to generate leads for follow-up by the sales team
- Conducted thorough market research to identify untapped opportunities for growth and expansion
- Represented company and promoted products at conferences and industry events
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Reached out to potential customers via telephone, email, and in-person inquiries
- Generated new business with marketing initiatives and strategic plans
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Kept meticulous client notes and updated account information in company databases
- Negotiated and closed long-term agreements with new clients in assigned territory
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Taught consultative selling techniques to new and existing staff members to build expertise
- Monitored market trends and competitor activities to identify areas of potential opportunity
- Compiled product and customer data to generate informed profit projections
- Developed process to analyze customer feedback to incorporate insights into product development strategies
- Scheduled and implemented product promotions in accordance with available inventory and staff resources
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly
- Built relationships with customers and community to establish long-term business growth
- Compiled and analyzed data to determine approaches to improve sales and performance
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
- Managed accounts to retain existing relationships and grow share of business
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Prepared sales presentations for clients showing success and credibility of products
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
- Facilitated business by implementing practical networking techniques
- Implemented systems and procedures to increase sales
- Delivered recommendations to long-term accounts to promote brand awareness to key audience
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Communicated product quality and market comparisons by creating sales presentations
- Directed sales support staff in administrative tasks to help sales reps close deals
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Organized promotional events and interacted with community to increase sales volume
- Developed compelling presentation decks to gain approval for ideas and communicate results
- Managed revenue models, process flows, operations support and customer engagement strategies
- Drove sales by developing multi-million dollar contract sales
- Created sales forecasts to target daily, monthly and yearly objectives
Business Development Manager
Pentagon
10.2012 - 05.2019
- Specialised in Pre and Post network design to handle big data in the HD Video and IOT environment
- Products used – Dell, Ubiquity, Moxa and IFS
- System design for Consultants, System Integrators and End User across wide variety of verticals such as Warehousing, Prisons, Mines, Malls, Schools, Universities, Government Buildings, Residential Estates, Banking, Stadiums, Hospital etc
- Products used Cameras – Bosch, Axis, American Dynamics, Uniview
- Products used VMS – Axis Camera Station, Bosch, Exacq and Axxon
- System design for Consultants, System Integrators and End User across wide variety of verticals such as Warehousing, Prisons, Mines, Malls, Schools, Universities, Government Buildings, Residential Estates, Banking, Stadiums, Hospital etc
- Products Used – Bosch, Kantech, Impro and CEM
- Assisted Consultant, System Integrators with the design
- Products used – Bosch and Fireclass
- System design for Consultants, System Integrators and End User across wide variety of verticals
- Product used – Bosch
- Calculated storage for Projects
- Products Used – Capsule, Bosch and Uniview
- System design for Consultants, System Integrators and End User across wide variety of verticals
- Integration into all disciplines as well as building management
- Products used – DSC Metal Detector & X-Ray Machines: Products used – Secu Scan Turn Styles & Booms: Product used – iMatt BDM and Account Manager: Looking after Consultants and system integrators
- Making sure the relationship stays intact
- Visit the top 10 Systems Integrators every week
- Visit top 10 Consultants every 6 weeks
- Responsible for achieving sales, revenues and profitability targets within the allocated client base or area as defined by Pentagon Distributions using email, SMS and telephonic mediums
- Responsible for identifying and developing new clients deemed as suitable for Pentagon Distributions within the allocated client base or area Provide regular feedback and reports as defined by relevant ISO procedures and by the responsible Sales Manager on activity within the specified client base or area
- Participate in the presentation of potential solutions to clients and negotiate Service Level Agreements in line with company policies, to meet the client’s requirement and expectations
- Develop and implement strategic sales plans in the allocated client base or area to accommodate Company objectives, targets and budgets
- Review market analysis to determine customer needs, and recommend price schedules and discount rates Delivers sales presentations to clients and displays or demonstrates product, using samples or catalogue, and emphasizes salable features
- Regularly makes contact with clients, assisting them with sales quotes, literature, technical support, marketing material and training
- Monitors and evaluates competition activities and products
- Ensures calendar / CRM system updated with all client contact details and client activities within the branch
- This includes details of contact persons, positions held, influence and decision-making level
- Ensures effective use of sales tools provided by the Company
- These could be marketing, product or business-related tools
- Forecasting of current and future potential business within the client base including product category by vendor in conjunction with the Sales Manager Schedule correspondence with clients using email, sms and telephonic mediums in line with Pentagon Distributions and client requirements to ensure consistent contact and knowledge transfer through to closure of the sale
- Provide effective delivery of training within the client base or area Assist where needed in the preparation of client quotations in line with company ISO procedures and relative Service Level Agreements Monitor debtors together with finance department and sales manager to ensure timely collection of outstanding monies in line with Pentagon Distributions policies and procedures
- Provides immediate feedback to the debtors and finance departments with
- Generated new business with marketing initiatives and strategic plans
- Reached out to potential customers via telephone, email, and in-person inquiries
- Negotiated and closed long-term agreements with new clients in assigned territory
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion
- Monitored market trends and competitor activities to identify areas of potential opportunity
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates
- Represented company and promoted products at conferences and industry events
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts
- Compiled product and customer data to generate informed profit projections
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues
- Scheduled and implemented product promotions in accordance with available inventory and staff resources
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency
- Developed process to analyze customer feedback to incorporate insights into product development strategies
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes
- Taught consultative selling techniques to new and existing staff members to build expertise
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly
- Championed corporate social responsibility initiatives that positively impacted community relations while bolstering the company''s reputation as a responsible corporate citizen
- Kept meticulous client notes and updated account information in company databases
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in the existing market offerings
- Built relationships with customers and community to establish long-term business growth
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Prepared sales presentations for clients showing success and credibility of products
- Implemented systems and procedures to increase sales
- Managed accounts to retain existing relationships and grow share of business
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Managed revenue models, process flows, operations support and customer engagement strategies
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Communicated product quality and market comparisons by creating sales presentations
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Compiled and analyzed data to determine approaches to improve sales and performance
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Delivered recommendations to long-term accounts to promote brand awareness to key audience
- Directed sales support staff in administrative tasks to help sales reps close deals
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Organized promotional events and interacted with community to increase sales volume
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Developed compelling presentation decks to gain approval for ideas and communicate results
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
- Facilitated business by implementing practical networking techniques
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
- Drove sales by developing multi-million dollar contract sales
Business Development Manager
Protea Coin
06.2011 - 10.2012
- Cold Calling Proposals and security solution design Sales reports including, sales pipeline, sales forecast, customer relationship management Maintaining existing customer base Maintaining existing and new client relationships Attending site meetings Development of corporate client accounts Attend weekly sales meetings to report on progress according to forecast, pipeline, targets and potential business Needs analysis Source of own leads Identifying new possible product lines Rapid response and follow up to leads given
- Generated new business with marketing initiatives and strategic plans
- Reached out to potential customers via telephone, email, and in-person inquiries
- Negotiated and closed long-term agreements with new clients in assigned territory
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion
- Monitored market trends and competitor activities to identify areas of potential opportunity
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates
- Represented company and promoted products at conferences and industry events
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts
- Compiled product and customer data to generate informed profit projections
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues
- Scheduled and implemented product promotions in accordance with available inventory and staff resources
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency
- Developed process to analyze customer feedback to incorporate insights into product development strategies
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes
- Taught consultative selling techniques to new and existing staff members to build expertise
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly
- Championed corporate social responsibility initiatives that positively impacted community relations while bolstering the company''s reputation as a responsible corporate citizen
- Kept meticulous client notes and updated account information in company databases
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in the existing market offerings
- Built relationships with customers and community to establish long-term business growth
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Prepared sales presentations for clients showing success and credibility of products
- Implemented systems and procedures to increase sales
- Managed accounts to retain existing relationships and grow share of business
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Managed revenue models, process flows, operations support and customer engagement strategies
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Communicated product quality and market comparisons by creating sales presentations
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
- Compiled and analyzed data to determine approaches to improve sales and performance
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Delivered recommendations to long-term accounts to promote brand awareness to key audience
- Directed sales support staff in administrative tasks to help sales reps close deals
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Organized promotional events and interacted with community to increase sales volume
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Developed compelling presentation decks to gain approval for ideas and communicate results
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
- Facilitated business by implementing practical networking techniques
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
- Drove sales by developing multi-million dollar contract sales
Education
National Senior Certificate: Matric (Gr. 12) -
PIETERSBURG HIGHSCHOOL
Polokwane Skills
Account Management
Residentialaddress
Midrand, Midrand
Postaladdress
Midrand, Midrand
Computerliteracy
5, 5, 4, 4, 5
Fullnames
Margareth De Sousa
Affirmativeaction
No
Personal Information
- ID Number: 8208 1102 08080
- Date of Birth: 08/11/82
- Nationality: South African
References
- Protea Coin, Gareth Dewey, 076 329 5754, Head Hunted
- Pentagon, Gareth Williams, 079 527 9771, Head Hunted
- Stallion Security, Reason that I want to leave is to get back into distribution to continue building long term relationships with end users, consultant and system integrators.
- Duxbury, Position stagnation.
Timeline
Business Develop Manager / BDM
Duxbury
10.2020 - 06.2023
Key Account Manager/BDM
Stallion Security
06.2019 - 10.2020
Business Development Manager
Pentagon
10.2012 - 05.2019
Business Development Manager
Protea Coin
06.2011 - 10.2012
Account Manager
Pentagon
7 2023 - Current
National Senior Certificate: Matric (Gr. 12) -
PIETERSBURG HIGHSCHOOL
Similar Profiles
Antione HobsonAntione Hobson
Management Program Analyst at PentagonManagement Program Analyst at Pentagon
MATHEUS MARQUESMATHEUS MARQUES
Auxiliar financeiro at PentagonAuxiliar financeiro at Pentagon
Yuka NatsuboriYuka Natsubori
Assistant Bar Manager at PentagonAssistant Bar Manager at Pentagon
Luladye ZewduLuladye Zewdu
Sub Contractor at PentagonSub Contractor at Pentagon
Pearl MahlanguPearl Mahlangu
Mechanic Assistant at Danoher ContractingMechanic Assistant at Danoher Contracting